Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process

October 4, 2023

Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process 

There are a lot of white-knuckle moments that come with owning & managing a business: dealing with conflicts of opinions within teams, trying to predict the impact of economic conditions on supply chains (yikes), or weighing the pros and cons of utilizing new and evolving technology in your workflows. (I’m looking at you, AI bots.)  
Change, being a common thread here, is inevitable. While big changes to your business can feel indomitable, you’ll find that embracing changes can lead to a better, more efficient business when you have the right support behind you. 
If you’ve considered moving your business management onto Nymbl Systems, we want to provide clarity on what you can expect from us amid a major change in your business. After all, there’s no better place to be than on the same page! 

1:1 Relationships   If you’ve already gotten a demo of Nymbl Systems from one of our Business Development Representatives (BDRs), you know that we focus on getting to know your business workflows, set-up, and size from the get-go. This way, we can guide you towards specific features that are useful to you.

You’ll also gain a good understanding of Nymbl’s most popular features, like setting up custom forms and workflow checklists, or using scheduling integrations. We’re here to answer any questions you have while you’re exploring all there is to know about Nymbl.

Haven't demo'ed Nymbl Systems yet?  Explore the features or schedule a demo today !

The best part? When you’re ready to sign with Nymbl Systems and get set up (AKA: go through implementation and training), you’ll be matched with one trainer that’s with you through every step of the process; from learning the software to setting up your claims. 

We Get to the Point 
Once you’ve signed on the dotted line, the changes will come fast – but always on your schedule! Your trainer will work with you to establish five times you are available to complete the trainings covering the following areas in Nymbl Systems:

  • Session 1: Nymbl Basics – Introductions, Log In, Navigation, Adding a Patient, Patient Charts, and Scheduling 
  • Session 2: Nymbl Flows – Work in Progress (WIP), Tasks, and Messaging 
  • Session 3: Nymbl Maintenance – Adding Templates, Work Schedules, Admin 
  • Session 4: Nymbl Billing – Generating and Sending Claims, Applying Payments 
  • Session 5: More Nymbl Features – Purchasing & Inventory, Questionnaire, CRM, and Reporting 

After each session, you’ll get a recap email of everything that was covered and a link to your training recording. 
Beyond the training and implementation sessions, we’ll also help you work through sending your first test claim, help you post your first payments, and provide templates for you to import your existing data into Nymbl Systems with ease. 
Thanks to our intuitive interface, most customers are able to easily navigate in Nymbl Systems even before the training sessions are completed. Plus, with each training session only taking about 1.5 hours to complete, you’ll be on your feet in no time.

Collaborative Change 
Part of the beauty of Nymbl’s implementation process is knowing that no two businesses will use our software in exactly the same way. There’s an art to the workflows your business has established.

But implementing new software can and should mean that you get to update your current workflows and get more visibility, better tracking, and greater efficiency from them.  
Even after your training is complete, our support will stick with you to lend advice and consult on how you can reimagine workflows and make the most of Nymbl’s features so you get back more of your most precious asset – time.  

Case Study: Learn how ēlizur freed up a full-time position by switching to Nymbl Systems & updating their workflows. Read More >>

With these three expectations in mind, we hope your transition to Nymbl Systems comes with as few surprises as possible and hopefully, far fewer, white-knuckled management calls to make. 

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Nymbl Appoints Josh Davidson as Chief Technology Officer

By Katie Lachey • July 15, 2025
Nymbl, the leading healthcare technology firm transforming practice management for DMEPOS providers, today announced the appointment of Josh Davidson as Chief Technology Officer. Josh will oversee the expansion of Nymbl's tech stack and drive innovation with a focus on scalable, secure solutions that enhance patient care and operational efficiency. Josh brings over two decades of hands-on leadership in healthcare IT, software engineering, and SaaS product development. He has deep experience working with specialty EHR and practice management systems and understands how critical reliable, supportive technology is to delivering better outcomes in healthcare. Throughout his career, he has led modernization efforts across cloud infrastructure, driven platform scalability, and championed system resilience to support long-term growth in complex, regulated environments. "I've spent my career building technology that healthcare teams can count on," said Davidson. "Nymbl is solving real problems for providers, and I'm excited to help scale a platform that's built to support both growth and reliability." As CTO, Davidson will drive technology strategy, lead engineering and product teams, and strengthen Nymbl's roadmap for integrations, data analytics, and interoperability. His leadership will help modernize workflows and enable smarter, faster billing processes for customers. "Nymbl is entering its next growth phase, and I couldn't be more excited to welcome our new CTO," said Josh Lau, CEO and Founder. "His experience scaling SaaS platforms in regulated environments and focus on quality and performance is exactly what we need to deepen our impact in orthotics, prosthetics, and DMEPOS care." Nymbl Systems delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com .