Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/0eJZyZ8jRjDogVzNUOl  

About the Job 

Position: RCM Team Member – O&P and CRT Software Platform 

Location: Remote – USA 

Job Type: Full-time 

Responsibilities 

As a Revenue Cycle Management (RCM) Team Member at Nymbl, you’ll play a key role in supporting our customers by ensuring accurate, timely, and compliant medical billing within the O&P, CRT, DME, and HME space. You’ll work closely with healthcare providers, insurers, and internal teams to resolve claim issues, reduce denials, and support optimal reimbursement outcomes. 

Your key responsibilities include: 

• Process, scrub, and submit claims in compliance with all applicable regulations and payer requirements 
• Verify patient insurance and eligibility for O&P and CRT services 
• Review prescriptions, documentation, and medical records for proper coding 
• Assign appropriate CPT, HCPCS, and ICD-10 codes for billing accuracy 
• Resolve billing discrepancies by communicating with providers and insurers 
• Follow up on unpaid or denied claims, initiate appeals when necessary 
• Stay current on billing guidelines, insurance changes, and regulatory updates 
• Maintain HIPAA compliance and patient confidentiality 
• Collaborate with internal teams to ensure smooth billing workflows 
• Support team training efforts related to O&P billing procedures 
• Perform other RCM-related duties as assigned 

Qualifications

• High school diploma or equivalent required; certification or associate degree in medical billing/coding preferred 
• 2+ years of experience in medical billing, denials, appeals, and documentation requests 
• Strong knowledge of CPT, HCPCS, and ICD-10 coding systems 
• Familiarity with Durable Medical Equipment (DME), Complex Rehab Technology (CRT), and Orthotics & Prosthetics (O&P) billing 
• Understanding of insurance reimbursement policies and claim submission methods 
• Proficiency with billing software and electronic health record systems 
• High attention to detail, organization, and problem-solving ability 
• Excellent written and verbal communication skills 
• Comfortable working independently in a fast-paced, remote environment 
• Knowledge of HIPAA guidelines and data privacy regulations 

Preferred

• Experience in the O&P, DME, or CRT industry 
• Familiarity with Nymbl Systems software 
• Prior role in a healthcare RCM department or third-party billing service 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey:

https://go.cultureindex.com/p/mibD9BAaxdZcraY9t8

About the Job 

Position: Customer Success Manager 

Location: Columbus, OH area preferred – Hybrid schedule would be required. Remote eligible for all other areas of the USA 

Job Type: Full-time 

Responsibilities 

We’re seeking someone who thrives on building strong relationships and is passionate about helping customers succeed. You’re someone who listens closely, understands customer goals, and proactively guides them toward solutions that deliver meaningful impact. You take pride in being a trusted partner, anticipating needs before they arise, and turning challenges into opportunities. 

In this role, reporting to the Senior Director of Customer Experience, you’ll support customers through onboarding, product adoption, and ongoing engagement. You’ll play a key role in helping them achieve their objectives, maintain long‑term satisfaction, and continue expanding their partnership with us — all while identifying new ways we can deliver value. 

If you’re driven, eager to grow, and excited to contribute to a high‑performing team, you’ll thrive here.

Primary Responsibilities 

• Owning a portfolio of accounts from onboarding through renewal, serving as the primary point of contact 
  
• Regularly engaging with new and existing customers as you guide them through the customer journey 
  
• Measuring and presenting adoption and business utilization to key stakeholders to ensure customers continue realizing value 
  
• Managing and guiding customers through the contract renewal process 
  
• Identifying, tracking, and mitigating churn risks while promoting product value and adoption 
  
• Advocating for customers internally and building cross‑departmental trust 
  
• Collaborating closely with Sales, Training, Product, and Support teams 
  

Qualifications  

• 2–5 years of experience in customer success, account management, or project management within a SaaS, healthcare, or technology environment 
  
• Detail‑oriented, customer‑centric, collaborative, conscientious, and a critical thinker who delivers solutions — not just updates 
  
• Proven track record of owning customer relationships, not just supporting them 
  
• Excellent verbal and written communication skills with strengths in relationship‑building, customer advocacy, and active listening 
  
• Proficiency with CRM tools such as Salesforce to manage customer data, track performance metrics, and identify expansion opportunities 
  
• Experience using data — customer health signals, engagement metrics, and product usage — to prioritize efforts and anticipate churn risk 
  
• Strong problem‑solving skills and experience resolving customer issues efficiently 
  
• High accountability and strong personal organization skills 
  
• Knowledge of the DMEPOS space, healthcare industry, or SaaS is a plus, but not required 
  

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey:

https://go.cultureindex.com/p/ohlUpfPpjSI7m9DhlL7x

About the Job 

Position: Implementation Specialist

Location: Columbus, OH area preferred – Hybrid schedule would be required. Remote eligible for all other areas of the USA 

Job Type: Full-time 

Responsibilities  

As an Implementation Specialist at Nymbl, specializing in our CRT & O&P software platform, you will play a crucial role in ensuring successful customer onboarding and training. Your primary responsibilities include:

Customer Implementation & Project Ownership 

• Manage a portfolio of 10+ concurrent customer implementations, guiding organizations through their transition from legacy systems to Nymbl 
  
• Serve as the primary point of contact (POC) throughout implementation, providing timely support, answering questions, and ensuring a smooth onboarding experience 
  
• Partner with customers of varying sizes and complexities to understand their business operations and align them with Nymbl best practices   
  

Workflow Design & Optimization   

• Analyze and translate customer business processes into optimized workflows within Nymbl 
• Provide consultative guidance on efficient system configuration, including user roles, communication processes, and operational workflows 
• Identify and resolve workflow inefficiencies to improve overall customer performance and software utilization 

Data Migration & System Accuracy    

• Support and execute data migration efforts to ensure accurate and complete transfer of data from legacy systems into Nymbl 
• Validate migrated data and troubleshoot discrepancies in collaboration with internal teams and customers 

Training, Enablement & LMS Contributions     

• Deliver hands-on, role-based training sessions tailored to customer workflows and organizational structure 
• Translate complex business practices into clear, actionable training to maximize user adoption 
• Develop and maintain user-friendly training materials, guides, and documentation to support ongoing learning 
• Partner with the Training & Implementation team to create, enhance, and maintain LMS (Nymbl Academy) content, ensuring scalable and repeatable training resources 
• Contribute to the continuous improvement of LMS courses, learning paths, and enablement materials based on customer feedback and implementation insights 

Product Expertise & Advisory     

• Serve as a subject matter expert on Nymbl and the industries we support 
• Provide customers with best practices, feature education, and strategic recommendations to drive adoption and long-term success 
• Stay up to date on product enhancements and communicate relevant updates to customers

Cross-Functional Collaboration      

• Partner closely with Project Managers, Product, Engineering, and Customer Success teams to ensure successful implementation outcomes 
• Provide feedback and insights from customer interactions to influence product development and enhancements 
• Contribute to internal initiatives aimed at improving implementation processes, tools, and resources 

Qualifications  

Required 

• Bachelor’s degree in a related field (Health Informatics, O&P, Healthcare, Business, Communications, etc.). 
• Strong project management skills, ensuring timely and successful customer onboarding. 
• Proven experience in customer-facing roles, with a focus on software implementation and training. 
• Exceptional communication and interpersonal skills to effectively convey technical concepts to non-technical users. 
• Ability to translate customer requirements into actionable training and implementation plans. 
• Willingness to travel for on-site customer training sessions, workflow discovery or go live support.  Travel is dependent on the needs of our customers and can fluctuate depending on customer contracts. 

Preferred

• The ideal candidate would have expertise in the Complex Rehab Technology space. Please feel free to also apply if you have experience within O&P or DME. 
• Extra bonus points if you have experience within Nymbl Systems.  

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com 

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/fdXvzbfadSl  

About the Job 

Position: Software Engineer – O&P and CRT Software Platform 

Location: Remote – USA (Hybrid, Dublin OH) 

Job Type: Full-time 

Primary Responsibilities 

Nymbl is seeking an experienced Full Stack Software Engineer to join our growing engineering team. You'll play a key role in developing and maintaining our healthcare SaaS platform, working across our entire technology stack to deliver reliable, secure, and scalable solutions that directly impact patient care and healthcare operations. 

Development & Engineering   

• Design, develop, and maintain full-stack web applications using Angular, Java and Node 
  
• Build responsive, user-friendly interfaces that meet healthcare workflow requirements 
  
• Develop RESTful APIs and microservices using Java (Spring Framework preferred) and Node in AWS Lambda 
  
• Design and optimize MySQL database schemas, queries, and stored procedures 
  
• Design and implement serverless microservices using AWS PAAS services 
  
• Implement secure data handling practices in compliance with healthcare regulations (HIPAA, HITECH) 

Cloud Infrastructure & DevOps   

• Deploy and manage applications on AWS infrastructure with IAC tools such as Terraform / Terragrunt 
  
• Build / maintain CI/CD pipelines 
  
• Monitor application performance and implement optimization strategies 
  
• Participate in system architecture decisions and scalability planning   

Quality & Collaboration  

• Write comprehensive unit tests and participate in code reviews 
  
• Collaborate with product managers, designers, and other engineers in an agile environment 
  
• Troubleshoot production issues and provide technical support 
  
• Contribute to technical documentation and knowledge sharing 
  
• Mentor junior developers and participate in technical decision-making 

Qualifications

Required:

• 4+ years of full-stack web development experience 
  
• Excellent attention to detail, analytical skills, and problem-solving abilities. 
  
• Strong communication skills and suitable work from home environment. 
  
• Ability to work independently and prioritize tasks in a fast-paced environment. 
  
• Experience with agile development methodologies. 
  
• Technical Skills 
  
• Frontend: 3+ years of experience with Angular (preferably Angular 17+), TypeScript, HTML5, CSS3, and responsive design 
  
• Backend: 4+ years of experience with Java development, preferably with Spring Boot/Spring Framework 
  
• Microservice Architecture: Experience with AWS Lambda, SQS, EventBridge, ApiGateway, Cognito, DynamoDb and S3 
  
• Database: Strong experience with MySQL, including query optimization and database design. DynamoDb experience 
  
• Cloud: 2+ years of hands-on experience with AWS services (Lambda, RDS, S3, CloudFormation, etc.) 
  
• Version Control: Proficiency with Git and collaborative development workflows 
  
• API Development: Experience building and consuming RESTful APIs 
  
• Event Driven Systems: Experience publishing and consuming messages in a distributed architecture. 
  
• Healthcare Industry Knowledge 
  
• Understanding of healthcare data standards (HL7, FHIR preferred) 
  
• Knowledge of healthcare compliance requirements (HIPAA, SOX) 
  
• Experience with healthcare workflows and clinical data management is a plus 

Preferred:

• Expertise in O&P, Complex Rehab Technology and Durable Medical Equipment. 
  
• AWS certifications (Solutions Architect, Developer Associate) 
  
• Experience with additional AWS services (Lambda, API Gateway, CloudWatch, ECS/EKS) 
  
• Knowledge of containerization technologies (Docker, Kubernetes) 
  
• Experience with automated testing frameworks (JUnit, Jasmine, Cypress) 
  
• Familiarity with monitoring and logging tools (CloudWatch, ELK stack) 
  
• Previous experience in healthcare technology or regulated industries 
  
• Experience with other frontend frameworks (React, Vue.js) 
  
• Knowledge of message queuing systems (SQS, RabbitMQ) 
  
• Manufacturing experience especially with purchasing and inventory management, is desirable. 
  
• Experience with Nymbl Systems. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com