Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/0eJZyZ8jRjDogVzNUOl  

About the Job 

Position: RCM Team Member – O&P and CRT Software Platform 

Location: Remote – USA 

Job Type: Full-time 

Responsibilities 

As a Revenue Cycle Management (RCM) Team Member at Nymbl, you’ll play a key role in supporting our customers by ensuring accurate, timely, and compliant medical billing within the O&P, CRT, DME, and HME space. You’ll work closely with healthcare providers, insurers, and internal teams to resolve claim issues, reduce denials, and support optimal reimbursement outcomes. 

Your key responsibilities include: 

• Process, scrub, and submit claims in compliance with all applicable regulations and payer requirements 
• Verify patient insurance and eligibility for O&P and CRT services 
• Review prescriptions, documentation, and medical records for proper coding 
• Assign appropriate CPT, HCPCS, and ICD-10 codes for billing accuracy 
• Resolve billing discrepancies by communicating with providers and insurers 
• Follow up on unpaid or denied claims, initiate appeals when necessary 
• Stay current on billing guidelines, insurance changes, and regulatory updates 
• Maintain HIPAA compliance and patient confidentiality 
• Collaborate with internal teams to ensure smooth billing workflows 
• Support team training efforts related to O&P billing procedures 
• Perform other RCM-related duties as assigned 

Qualifications

• High school diploma or equivalent required; certification or associate degree in medical billing/coding preferred 
• 2+ years of experience in medical billing, denials, appeals, and documentation requests 
• Strong knowledge of CPT, HCPCS, and ICD-10 coding systems 
• Familiarity with Durable Medical Equipment (DME), Complex Rehab Technology (CRT), and Orthotics & Prosthetics (O&P) billing 
• Understanding of insurance reimbursement policies and claim submission methods 
• Proficiency with billing software and electronic health record systems 
• High attention to detail, organization, and problem-solving ability 
• Excellent written and verbal communication skills 
• Comfortable working independently in a fast-paced, remote environment 
• Knowledge of HIPAA guidelines and data privacy regulations 

Preferred

• Experience in the O&P, DME, or CRT industry 
• Familiarity with Nymbl Systems software 
• Prior role in a healthcare RCM department or third-party billing service 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/RXu2oJ5se81SPaPNid

Company Overview
Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

About the Job 

Position:  Sr. Customer Success Specialist 
Location:  Remote – USA. If in the Columbus, OH area, Hybrid schedule would be required. 
Job Type:  Full-time 

As a Sr. Customer Success Specialist at Nymbl Systems, you'll play a pivotal role in ensuring our clients receive exceptional support and strategic guidance. You’ll be the voice of the customer internally, giving product and process improvements while delivering measurable outcomes for our clients. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving healthcare through technology.   

What We're Looking For 

Healthcare SaaS Experience: 

• You have a solid understanding of the healthcare ecosystem—provider workflows, payer systems, or clinical operations—and experience with SaaS platforms supporting healthcare outcomes, compliance, or data management. 

Strategic Customer Advocacy:  

• You know how to build long-term relationships with enterprise clients, serving as a trusted advisor and advocating for their success while aligning with our business goals. 

Cross-Functional Collaboration:  

• You're comfortable working closely with Sales, Product, Implementation, and Support teams to ensure a seamless customer experience. You bring client feedback to the table and help drive continuous improvement in the product and service offering.

Data Driven:  

• You use data and customer health metrics to identify risk, flag opportunities, and drive retention and upsell conversations. You have experience with proactive customer success activities based on customer segmentation. 

Outcome-Oriented Mindset:  

• You focus on measurable success. Whether it's platform adoption, renewal rates, or expansion revenue, you're always looking for ways to deliver ROI to customers and value to the business. 

Strong Communicator:  

• You’re proactive, clear, and confident in your communication—able to manage executive-level conversations, de-escalate complex issues, and lead customer meetings with credibility and empathy. 

Responsibilities

• Build and maintain strong relationships with customers 
• Deliver business reviews, adoption scorecards and proactive activities based on customer segmentation 
• Analyze customer utilization data to identify areas for improvement, churn risk, and product adoption opportunities 
• Serve as a bridge between customers and internal departments, ensuring alignment 
• Promote the value of the platform to drive deeper adoption and long-term retention 
• Address and resolve customer concerns, continuously seeking ways to improve the customer experience 

Qualifications

• Bachelor’s degree or equivalent work experience 
• 3—5 years minimum work experience as a Customer Success Account Manager or similar role 
• Exceptional ability to communicate and foster positive executive level business relationships 
• Technical skills required, as they relate to the use of the product.   
• Experience using Sales Force and Microsoft Office 365 preferred. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

In order to be considered for this role and move forward with the application process, please take 5 – 8 minutes to fill out the assessment below. 

https://go.cultureindex.com/p/ohlUpfPpjSI7m9DhlL7x 

About the Job:

• Position: Implementation Specialist - O&P and CRT Software Platform 
  
• Location: Remote - USA. If in the Columbus, OH area, Hybrid schedule would be required. 
  
• Job Type: Full-time 

Responsibilities: 

As an Implementation Specialist at Nymbl, specializing in our CRT & O&P software platform, you will play a crucial role in ensuring successful customer onboarding and training. Your primary responsibilities include: 

• Customer Onboarding: 
• Lead the onboarding process for new customers, virtually guiding them through the seamless integration of our O&P and CRT software platform. 
• Work with various departments to create project plans and serve as the Project Manager for large scale implementations.
• Collaborate closely with the Training Specialists to understand customer requirements and tailor onboarding plans accordingly. 
• Effectively manage a schedule of 10+ customers at a time in the training and implementation phase.
• Assist with data transfers from current EMR to Nymbl. 
  
  
• Training Delivery: 
  
• Assist in developing customized training programs for customers, focusing on the practical application of our software in the O&P and CRT domains. 
• Translate customer business practices into hands-on training sessions to maximize software utilization. 
• If needed, facilitate training to end users.
  
  
• Customer-Facing Consultation: 
• Serve as the main point of contact for customer inquiries and concerns during the implementation phase. 
• Conduct needs assessments to understand customer workflows and customize training content accordingly. 
  
  
• Software Implementation: 
• Work closely with the software training team to ensure seamless alignment between customer needs and software functionality. 
• Provide valuable feedback and insights from customer interactions to contribute to software enhancements. 
  
  
• Documentation and Support: 
• Create user-friendly documentation and training materials to assist customers in optimizing their use of the O&P and CRT software platform. 
• Offer ongoing support via email & phone and follow-up training to address evolving customer needs. 

Qualifications: 

1. Bachelor’s degree in a related field (Health Informatics, O&P, Healthcare, Business, Communications, etc.). 
   
2. Strong project management skills, ensuring timely and successful customer onboarding. 
   
3. Proven experience in customer-facing roles, with a focus on software implementation and training. 
   
4. In-depth knowledge of Complex Rehab Technology (CRT) business practices, workflows, and industry standards 
   
5. Exceptional communication and interpersonal skills to effectively convey technical concepts to non-technical users. 
   
6. Ability to translate customer requirements into actionable training and implementation plans. 
   
7. Willingness to travel for on-site customer training sessions, workflow discovery or go live support. 

Preferred: 

1. The ideal candidate would have expertise in the Complex Rehab Technology space. Please feel free to also apply if you have experience within O&P or DME. 
   
2. Extra bonus points if you have experience within Nymbl Systems. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun, but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 



• Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to apply:

Please send resumes to ewilkes@nymblsystems.com

Job Title:

Training & Instructional Design Specialist

Company Overview:

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

Location:

Remote – USA. If in the Columbus, OH area, Hybrid schedule would be required.

Job Type:

Full-time

Responsibilities:

As a Training & Instructional Design Specialist at Nymbl Systems, you will lead engaging online training sessions for new customers as they join our community.

Facilitator Focused:

• Conduct group and individual training sessions covering technical, operational, and management processes within a healthcare environment via online platforms.
• Oversee and manage the training process for multiple clients simultaneously
• Provide timely and professional responses to client inquiries via email and telephone.
• Collaborate with internal teams to continuously evaluate, refine, and enhance training programs with innovative ideas and process improvements.
• Support clients in configuring their databases, including assistance with data imports, fee schedule setup, and custom form creation.
• Communicate effectively on best practices within the Orthotics & Prosthetics (O&P) and Complex Rehab Technology (CRT) industries as they relate to Nymbl’s platform.
• Assist with customer go lives and on site training when needed.
• Travel is customer contract dependent.

Instructional Design Focused:

• Assess existing training programs to identify opportunities for modernization, improved engagement, and measurable outcomes.
• Redesign outdated materials into dynamic, learner-centered experiences using current instructional design methodologies.
• Develop high-quality training assets, such as interactive e-learning modules, videos, job aids, and facilitator guides.
• Collaborate with subject matter experts (SMEs) and stakeholders to ensure accuracy, relevance, and alignment with organizational goals.
• Maintain project timelines and deliverables in a fast-paced, SaaS-driven environment.
• Stay current on industry best practices, trends, and innovations in instructional design and learning technology.

Qualifications: 

• Bachelor’s degree in a related field.
• Proven experience in delivering instructional and training programs.
• Proven experience designing and developing engaging learning materials, curricula, and e-learning modules.
• Experience collaborating with subject matter experts (SMEs) to translate complex information into learner-friendly content.
• Experience working with Learning Management Systems (LMS) for content delivery and tracking.
• Proactive, resourceful mindset with a strong sense of initiative and collaboration.
• Exceptional communication skills - both written and verbal – with the ability to convey complex concepts clearly.
• Demonstrated ability to quickly learn, adapt to, and teach new software platforms.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational skills with the ability to manage time and priorities independently.
• Proven experience in customer service (required); healthcare experience (preferred); background in the orthotic & prosthetic industry (strongly preferred).

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun, but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

• Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to apply:

Please send resumes to ewilkes@nymblsystems.com