Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/0eJZyZ8jRjDogVzNUOl  

About the Job 

Position: RCM Team Member – O&P and CRT Software Platform 

Location: Remote – USA 

Job Type: Full-time 

Responsibilities 

As a Revenue Cycle Management (RCM) Team Member at Nymbl, you’ll play a key role in supporting our customers by ensuring accurate, timely, and compliant medical billing within the O&P, CRT, DME, and HME space. You’ll work closely with healthcare providers, insurers, and internal teams to resolve claim issues, reduce denials, and support optimal reimbursement outcomes. 

Your key responsibilities include: 

• Process, scrub, and submit claims in compliance with all applicable regulations and payer requirements 
• Verify patient insurance and eligibility for O&P and CRT services 
• Review prescriptions, documentation, and medical records for proper coding 
• Assign appropriate CPT, HCPCS, and ICD-10 codes for billing accuracy 
• Resolve billing discrepancies by communicating with providers and insurers 
• Follow up on unpaid or denied claims, initiate appeals when necessary 
• Stay current on billing guidelines, insurance changes, and regulatory updates 
• Maintain HIPAA compliance and patient confidentiality 
• Collaborate with internal teams to ensure smooth billing workflows 
• Support team training efforts related to O&P billing procedures 
• Perform other RCM-related duties as assigned 

Qualifications

• High school diploma or equivalent required; certification or associate degree in medical billing/coding preferred 
• 2+ years of experience in medical billing, denials, appeals, and documentation requests 
• Strong knowledge of CPT, HCPCS, and ICD-10 coding systems 
• Familiarity with Durable Medical Equipment (DME), Complex Rehab Technology (CRT), and Orthotics & Prosthetics (O&P) billing 
• Understanding of insurance reimbursement policies and claim submission methods 
• Proficiency with billing software and electronic health record systems 
• High attention to detail, organization, and problem-solving ability 
• Excellent written and verbal communication skills 
• Comfortable working independently in a fast-paced, remote environment 
• Knowledge of HIPAA guidelines and data privacy regulations 

Preferred

• Experience in the O&P, DME, or CRT industry 
• Familiarity with Nymbl Systems software 
• Prior role in a healthcare RCM department or third-party billing service 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/RYqvPk5HspezBZIXE 

About the Job 

Position: Support Specialist 

Location: Remote – USA 

Job Type: Full-time

Hours: 8:00am – 5:00pm ET 

Responsibilities 

As a Support Specialist at Nymbl, you'll provide crucial client support and an exceptional user experience for our CRT & O&P software platform.   

Your key responsibilities include: 

• Manage support tickets in an efficient and expeditious manner while maintaining a high standard of customer service
• Answers requests from clients by phone, email and software chat covering a range of questions regarding technical, operational, setup, and instructional issues
• Troubleshoot the software and problem solve workflow issues for customers
• Take ownership of issues and provide efficient and detailed follow up to strategic resolution
• Become knowledgeable in the inner workings of the software and back-end processes
• Document and communicate details of the interaction with clients using Zendesk
• Answer complaints in an empathetic and professional manner while maintaining a positive attitude toward customers at all times
   
  

Qualifications

• Bachelor’s degree or equivalent work experience
• Outstanding customer service skills with a genuine desire to assist others.
• Exceptional interpersonal and communication skills, allowing you to connect effectively with a diverse range of individuals.
• Excellent decision-making and organizational skills to manage tasks efficiently and effectively.
• The ability to empathize and communicate with contentious customers, de-escalating situations, and finding resolutions.
• Excellent time management skills with the ability to multi-task, prioritize work, and meet deadlines in a fast-paced environment.
• A strong sense of ownership and pride in your performance, understanding its direct impact on the company’s success.
• Critical thinking and problem-solving skills to analyze issues and develop effective solutions.
• A strong desire to help customers and ensure their satisfaction.
• The ability to learn quickly and be resourceful, adapting to new tools and information swiftly.
• Experience using Zendesk, Jira, and Microsoft Office products is preferred.
   
  

Preferred

• Experience in customer technical support

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/LBZcwYtsErglckI 

About the Job 

Position: Product Manager, Integrations & Implementation Technology

Location: Remote – USA 

Job Type: Full-time

Responsibilities 

Nymbl is hiring a Product Manager to help drive product initiatives from idea to delivery. You'll work closely with customers, sales, engineering, and leadership — running discovery conversations, scoping requirements, and writing the tickets that turn ambiguous asks into buildable work for dev. This is a product role — you won't be writing production code — but you need enough technical fluency to know what's realistic, and to push back when something isn't.  

What you'll do: 

• Run discovery conversations with customers and internal stakeholders to understand problems and opportunities
• Scope requirements and write clear, buildable tickets for dev — the connective tissue between an idea and shipped work
• Own customer conversations on scope, timelines, and tradeoffs
• Support sales during deal cycles by weighing in on feasibility
• Manage the day-to-day queue of product requests, keeping dev's capacity honest against demand
• Communicate product status, risk, and tradeoffs clearly to leadership
• Contribute to roadmap planning and prioritization
  
   
  

Qualifications

• 3+ years in product management or a related role
• Strong requirements-writing skills; can turn a vague, ambiguous ask into a scoped ticket dev can act on
• Enough technical fluency to evaluate feasibility and push back on unrealistic asks — you don't need to write code, but you need to know what's hard and why
• Comfortable with ambiguity and shifting priorities
• Strong communication skills across technical and non-technical audiences
  
   
  

Preferred

• Familiarity with reading basic API specs (REST, webhooks) even if not writing code
• Prior experience with EHR, scheduling, or messaging integrations

Perks & Benefits 

We believe our people do their best work when they're supported both professionally and personally. That's why we offer a benefits package designed to promote flexibility, well-being, and work-life balance, including: 

• Flexible Paid Time Off (PTO)
• Remote and hybrid work opportunities
• Paid parental leave
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with up to a 3% company match
• Monthly internet and cell phone stipend
• Employee Assistance Program (EAP)

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/tjXRc3koUrsy878qku 

About the Job 

Position: UX Designer

Location: Remote – USA 

Job Type: Full-time

Responsibilities 

We are seeking a highly skilled and experienced UX Designer to join our dynamic team. This role is essential to ensuring a positive user experience, usability, and overall design system for the Nymbl Platform. You create and understand the value of a range of UX deliverables, including wire frames, journey maps, usability test guides, and personas, to help you design effective solutions to customer problems. You love taking rough ideas and iterating them until they are a refined product that reinforces our brand and vision.  

Your primary responsibilities include: 

• Own the end-to-end UX strategy for one or more product areas or an entire product line. 
• Partner closely with Product Management, Engineering, Data/Analytics, and Marketing to align on roadmap and priorities. 
• Define and evolve design systems, processes, guidelines, and quality standards. 
• Facilitate cross-functional workshops, design sprints, and critique sessions. 
• Champion user-centered design culture across the organization. 
• Oversee user research planning and synthesis; translate insights into actionable designs. 
• Measure and report on UX KPIs (NPS, task success rate, usability metrics, adoption, etc.). 
• Stay ahead of industry trends (AI-driven design, accessibility, inclusive design, AR/VR if relevant).
   
  

Qualifications

• 3+ years of hands-on UX/UI design experience
• Proven track record shipping consumer or enterprise products at scale (portfolio required)
• Deep expertise in interaction design, information architecture, user research methods (qualitative + quantitative)
• Deep understanding of the end-to-end iterative product design process, including how to develop and use personas, journey mapping, wireframing and prototyping, user testing, and high-fidelity visuals
• Strong experience with modern design tools (Figma; FigJam, Miro, etc.).
• Excellent communication and storytelling skills; comfortable presenting to executives.
• Experience collaborating with product managers using modern product discovery techniques

Perks & Benefits 

We believe our people do their best work when they're supported both professionally and personally. That's why we offer a benefits package designed to promote flexibility, well-being, and work-life balance, including: 

• Flexible Paid Time Off (PTO)
• Remote and hybrid work opportunities
• Paid parental leave
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with up to a 3% company match
• Monthly internet and cell phone stipend
• Employee Assistance Program (EAP)

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com 

Nymbl is the fastest-growing, modern software platform built specifically for the O&P and CRT industries. We are redefining how practices operate with a cloud-based, intuitive system that improves workflows, enables better patient care, and gives practices the data visibility they’ve been missing for years.

We are already the category leader in this space, with proven product-market fit, strong year-over-year growth, and a roadmap packed with innovation. Joining Nymbl now means being early enough to make a real impact while stepping into a company with meaningful traction, a strong reputation, and a long runway for expansion.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/L1vQILTANjWmxOLWWKRz

About the Job 

Position: Senior Product Manager, Integrations & Implementation Technology

Location: Remote – USA 

Job Type: Full-time

Responsibilities 

Nymbl is hiring a Senior Product Manager to own integrations, data products, and implementation technology. Day to day, this means running discovery and feasibility conversations directly with customers, scoping requirements, and writing the tickets that turn ambiguous asks into buildable work for dev. You'll work across product, sales, customers, implementation, and dev daily. This is a product role — you won't be writing production code — but you need to be comfortable being the one on the call with the customer talking through the integration process, and enough technical fluency to know what's realistic.  

What you'll do: 

• Run discovery and feasibility calls directly with customers on integration and implementation requests
• Scope requirements and write clear, buildable tickets for dev — the connective tissue between a customer ask and shipped work
• Own the customer conversation on the integration process — explaining scope, timelines, and tradeoffs firsthand
• Support sales on integration feasibility during deal cycles
• Own the day-to-day queue of integration and implementation questions, keeping dev's capacity honest against demand
• Partner with implementation on handoff and delivery
• Communicate integration status, risk, and tradeoffs clearly to product leadership
  
  

Qualifications

• 5+ years in product management, implementation, or solutions consulting, ideally with partner/API integrations
• Comfortable being the primary customer contact on integration process and scope — daily, not occasional
• Strong requirements-writing skills; can turn a vague, ambiguous ask into a scoped ticket dev can act on
• Enough technical fluency to evaluate feasibility and push back on unrealistic asks — you don't need to write code, but you need to know what's hard and why
• Healthcare or regulated-industry software background a plus
   
  

Preferred

• Familiarity with reading basic API specs (REST, webhooks) even if not writing code
• Prior experience with EHR, scheduling, or messaging integrations

Perks & Benefits 

We believe our people do their best work when they're supported both professionally and personally. That's why we offer a benefits package designed to promote flexibility, well-being, and work-life balance, including: 

• Flexible Paid Time Off (PTO)
• Remote and hybrid work opportunities
• Paid parental leave
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with up to a 3% company match
• Monthly internet and cell phone stipend
• Employee Assistance Program (EAP)

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume and desired salary range to: 
ewilkes@nymblsystems.com