Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/0eJZyZ8jRjDogVzNUOl  

About the Job 

Position: RCM Team Member – O&P and CRT Software Platform 

Location: Remote – USA 

Job Type: Full-time 

Responsibilities 

As a Revenue Cycle Management (RCM) Team Member at Nymbl, you’ll play a key role in supporting our customers by ensuring accurate, timely, and compliant medical billing within the O&P, CRT, DME, and HME space. You’ll work closely with healthcare providers, insurers, and internal teams to resolve claim issues, reduce denials, and support optimal reimbursement outcomes. 

Your key responsibilities include: 

• Process, scrub, and submit claims in compliance with all applicable regulations and payer requirements 
• Verify patient insurance and eligibility for O&P and CRT services 
• Review prescriptions, documentation, and medical records for proper coding 
• Assign appropriate CPT, HCPCS, and ICD-10 codes for billing accuracy 
• Resolve billing discrepancies by communicating with providers and insurers 
• Follow up on unpaid or denied claims, initiate appeals when necessary 
• Stay current on billing guidelines, insurance changes, and regulatory updates 
• Maintain HIPAA compliance and patient confidentiality 
• Collaborate with internal teams to ensure smooth billing workflows 
• Support team training efforts related to O&P billing procedures 
• Perform other RCM-related duties as assigned 

Qualifications

• High school diploma or equivalent required; certification or associate degree in medical billing/coding preferred 
• 2+ years of experience in medical billing, denials, appeals, and documentation requests 
• Strong knowledge of CPT, HCPCS, and ICD-10 coding systems 
• Familiarity with Durable Medical Equipment (DME), Complex Rehab Technology (CRT), and Orthotics & Prosthetics (O&P) billing 
• Understanding of insurance reimbursement policies and claim submission methods 
• Proficiency with billing software and electronic health record systems 
• High attention to detail, organization, and problem-solving ability 
• Excellent written and verbal communication skills 
• Comfortable working independently in a fast-paced, remote environment 
• Knowledge of HIPAA guidelines and data privacy regulations 

Preferred

• Experience in the O&P, DME, or CRT industry 
• Familiarity with Nymbl Systems software 
• Prior role in a healthcare RCM department or third-party billing service 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

To be considered for this position, please take 5-7 minutes to complete this survey: https://go.cultureindex.com/p/RXu2oJ5se81SPaPNid

Company Overview
Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and optimize workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

About the Job 

Position:  Sr. Customer Success Specialist 
Location:  Remote – USA. If in the Columbus, OH area, Hybrid schedule would be required. 
Job Type:  Full-time 

As a Sr. Customer Success Specialist at Nymbl Systems, you'll play a pivotal role in ensuring our clients receive exceptional support and strategic guidance. You’ll be the voice of the customer internally, giving product and process improvements while delivering measurable outcomes for our clients. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving healthcare through technology.   

What We're Looking For 

Healthcare SaaS Experience: 

• You have a solid understanding of the healthcare ecosystem—provider workflows, payer systems, or clinical operations—and experience with SaaS platforms supporting healthcare outcomes, compliance, or data management. 

Strategic Customer Advocacy:  

• You know how to build long-term relationships with enterprise clients, serving as a trusted advisor and advocating for their success while aligning with our business goals. 

Cross-Functional Collaboration:  

• You're comfortable working closely with Sales, Product, Implementation, and Support teams to ensure a seamless customer experience. You bring client feedback to the table and help drive continuous improvement in the product and service offering.

Data Driven:  

• You use data and customer health metrics to identify risk, flag opportunities, and drive retention and upsell conversations. You have experience with proactive customer success activities based on customer segmentation. 

Outcome-Oriented Mindset:  

• You focus on measurable success. Whether it's platform adoption, renewal rates, or expansion revenue, you're always looking for ways to deliver ROI to customers and value to the business. 

Strong Communicator:  

• You’re proactive, clear, and confident in your communication—able to manage executive-level conversations, de-escalate complex issues, and lead customer meetings with credibility and empathy. 

Responsibilities

• Build and maintain strong relationships with customers 
• Deliver business reviews, adoption scorecards and proactive activities based on customer segmentation 
• Analyze customer utilization data to identify areas for improvement, churn risk, and product adoption opportunities 
• Serve as a bridge between customers and internal departments, ensuring alignment 
• Promote the value of the platform to drive deeper adoption and long-term retention 
• Address and resolve customer concerns, continuously seeking ways to improve the customer experience 

Qualifications

• Bachelor’s degree or equivalent work experience 
• 3—5 years minimum work experience as a Customer Success Account Manager or similar role 
• Exceptional ability to communicate and foster positive executive level business relationships 
• Technical skills required, as they relate to the use of the product.   
• Experience using Sales Force and Microsoft Office 365 preferred. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to Apply

Please complete the Culture Index Assessment above and send your resume to: 
ewilkes@nymblsystems.com 

Job Title:

DevOps Engineer – O&P and CRT Software Platform

To be considered for this position, please take 5-8 minutes to complete this survey: https://go.cultureindex.com/p/zI1GrhFIG5SY

Company Overview:

Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

Location:

Remote – USA. If in the Columbus, OH area, Hybrid schedule would be required.

Job Type:

Full-time

Responsibilities:

Nymbl is seeking an experienced DevOps Engineer to join our engineering team and help scale our healthcare SaaS platform. You will be responsible for building and maintaining robust, secure, and compliant infrastructure that supports our mission of improving healthcare outcomes through technology. This role requires a strong understanding of both modern DevOps practices and healthcare industry requirements, including HIPAA compliance and data security standards. 

Infrastructure & Platform Management: 

• Design, implement, and maintain scalable cloud infrastructure (AWS/Azure/GCP) 
  
• Manage containerized applications using Docker and Kubernetes 
  
• Implement and maintain CI/CD pipelines for automated testing and deployment 
• Monitor system performance, availability, and security metrics 
  
• Manage infrastructure as code using tools like Terraform, CloudFormation 

Security & Compliance:

• Ensure HIPAA compliance across all systems and processes 
  
• Implement security best practices including encryption at rest and in transit 
• Manage access controls, authentication, and authorization systems 
  
• Conduct regular security audits and vulnerability assessments 
  
• Maintain audit trails and logging for compliance requirements 

Automation & Optimization:

• Automate deployment, scaling, and monitoring processes 
  
• Optimize system performance and cost efficiency 
  
• Implement disaster recovery and business continuity plans 
  
• Create and maintain documentation for systems and processes 
  
• Troubleshoot and resolve production issues 

Collaboration & Support:

• Work closely with development teams to improve deployment processes 
  
• Participate in on-call rotation for production support 
  
• Collaborate with security and compliance teams 
  
• Mentor junior team members and share knowledge 
  
• Support business continuity and disaster recovery testing 

Required Qualifications: 

• Excellent attention to detail, analytical skills, and problem-solving abilities. 
  
• Strong communication skills and suitable work from home environment. 
  
• Ability to work independently and prioritize tasks in a fast-paced environment. 
  
• Experience working in agile development environments. 
  
• Technical Skills:
  
• 3+ years of DevOps or Site Reliability Engineering experience 
  
• Strong experience with cloud platforms (AWS, Azure, or Google Cloud) 
  
• Proficiency with containerization (ECS, Kubernetes) 
  
• Proficiency in AWS serverless architectures (lambda, SQS, EventBridge) 
  
• Experience with multi-region workloads 
  
• Experience with CI/CD tools (Bitbucket, GitLab CI, GitHub Actions, or similar) 
  
• Infrastructure as Code using Terraform/Terragrunt, CloudFormation or similar 
  
• Knowledge of monitoring and logging tools (Sentry, Grafana, ELK stack, or similar) 
  
• Scripting languages (Python, Bash, PowerShell) 
  
• Version control systems (Git) 
  
• Healthcare & Compliance 
  
• Understanding of HIPAA compliance requirements 
  
• Experience with healthcare data security standards 
  
• Knowledge of SOC 2 Type II compliance preferred 
  
• Experience with audit requirements and documentation 

Preferred Qualifications: 

• Experience in healthcare technology or regulated industries 
  
• Certifications in cloud platforms (AWS Solutions Architect, Azure DevOps Engineer, etc.) 
  
• Experience with database administration (PostgreSQL, MySQL, MongoDB) 
  
• Knowledge of networking and security protocols 
  
• Familiarity with healthcare interoperability standards (HL7 FHIR, DICOM) 
  
• Expertise in O&P, Complex Rehab Technology and Durable Medical Equipment. 
  
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) 
  
• Experience with Nymbl Systems. 

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun, but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today! 

• Note: This job description is not exhaustive and may be subject to change based on the needs of the organization. 

How to apply:

Please send resumes to ewilkes@nymblsystems.com