Jennifer Pelkey

Business Manager

“We saw an opportunity to go out on our own and start New Beginnings.”

The name spoke not only to their own fresh start but also to the new beginnings they would offer their patients, whether it was a child needing a cranial helmet or an amputee being fitted for a first prosthesis.

But building a new practice from scratch came with real challenges. They needed a software system that could do more than just process claims.

Finding the Right Partner

Jennifer and her team didn’t take the decision lightly. They demoed several systems but found most options felt outdated or rigid that were built more for the software company’s convenience than the clinic’s success.

Then they found Nymbl.

“I felt an instant connection with the representative. He took the time to explain how everything worked, share their goals and answered every question we had, with a clinician’s point of view, from billing, to management. We could tell they cared about our success.”

They also liked that Nymbl was a relatively young company; growing, evolving, and eager to listen.

“As a new company ourselves, we wanted to grow together.” 

Opening Their Doors—and Facing the Unexpected

With Nymbl in place, New Beginnings secured a lease, insurance contracts, and prepared to open. Then COVID hit.

Suddenly, the dream of an easy launch turned into an uphill battle. Jennifer described those early days with brutal honesty.

“There were days I would call them crying because I didn’t know how to do something.”

But Nymbl’s support team never let them down.

“They were there any time we had a problem, a question, or just needed a little help. It made all the difference.”