What O&P Practice Leaders Should Look for in a Modern Practice Management System

In the evolving landscape of Orthotics and Prosthetics (O&P), practice leaders are increasingly relying on practice management systems (PMS) to streamline operations. However, recent research indicates that 71% of practice leaders are less than fully satisfied with their current systems, with 32% considering a switch in the near future. Given that 90% of practices currently use a PMS, it’s critical to understand what features drive satisfaction and where current solutions are falling short.

Key Characteristics of an Effective O&P Practice Management System

1. Ease of Use & Efficiency Gains

46% of respondents hold financial leadership roles, and 24% are in business leadership—indicating that administrative efficiency is a top concern.
Practices that reported satisfaction with their current PMS cited ease of use and efficiency as the top benefits.

Nymbl’s intuitive interface and mobile-friendly design streamline daily operations, minimizing training time and enhancing productivity.

2. Revenue Cycle Management (RCM) Capabilities

70% of O&P practices still manage revenue cycle functions in-house, whereas other healthcare sectors increasingly outsource these functions.
Among the biggest areas for improvement in 2025, revenue cycle management topped the list at 39%.

Nymbl offers end-to-end RCM solutions , improving reimbursement rates and reducing administrative workload.

3. Automation & AI Integration

80% of O&P leaders are interested in using AI and machine learning to create efficiencies in claims automation, documentation, and patient intake workflows.

AI-driven features like Nymbl’s AI Notes streamline clinical documentation, automatically capturing and formatting notes for review.

4. Reliable Customer Support & Innovation

Lack of customer support and outdated workflows were cited as primary reasons for dissatisfaction with current systems.
Practices considering a PMS switch prioritize cost-effectiveness, responsive customer support, and ongoing innovation.

Nymbl delivers continuous innovation with 10+ product releases annually.

The Importance of Choosing the Right Practice Management System

Selecting the right PMS is not just a technology decision—it is a strategic business decision that impacts every aspect of an O&P practice. Given that 71% of practice leaders report being less than fully satisfied with their current system, the research makes it clear that many PMS solutions are falling short of industry needs. Practices must consider their long-term growth objectives, operational challenges, and evolving patient expectations when evaluating PMS options.
A modern PMS should not only address immediate workflow inefficiencies but also position practices for future success. Leaders who participated in the research study emphasized three core expectations from their PMS:

Better insights into business performance (28%) – A robust PMS should provide real-time data visibility and reporting tools to help practice leaders make informed decisions.
Improved productivity of administrative staff (24%) – Automating manual tasks and reducing the administrative burden should be a top priority.
More automation of business processes (20%) – AI-driven automation can optimize billing, documentation, and patient management workflows.

With the O&P industry evolving rapidly, practices must ensure that their PMS can keep pace with technological advancements and regulatory changes. The right PMS should not only solve today’s problems but also equip practices with the tools to thrive in the years ahead.

Why Nymbl Stands Out

With industry-leading AI features, a customer-first approach, and robust revenue cycle management capabilities, Nymbl addresses the top challenges facing today’s O&P practices. By aligning with an innovative and responsive technology partner, practices can improve efficiency, enhance compliance, and drive profitability.
As practices look to the future, the need for a modern, intelligent, and scalable PMS has never been greater. The key to success lies in selecting a system that not only meets current needs but also evolves with the industry—one that enhances productivity, ensures financial stability, and supports superior patient care.
See why hundreds of O&P practice leaders have made the switch to Nymbl Systems. Schedule a demo.
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Nymbl Appoints Josh Davidson as Chief Technology Officer

By Katie Lachey • July 15, 2025

Nymbl, the leading healthcare technology firm transforming practice management for DMEPOS providers, today announced the appointment of Josh Davidson as Chief Technology Officer. Josh will oversee the expansion of Nymbl's tech stack and drive innovation with a focus on scalable, secure solutions that enhance patient care and operational efficiency. Josh brings over two decades of hands-on leadership in healthcare IT, software engineering, and SaaS product development. He has deep experience working with specialty EHR and practice management systems and understands how critical reliable, supportive technology is to delivering better outcomes in healthcare. Throughout his career, he has led modernization efforts across cloud infrastructure, driven platform scalability, and championed system resilience to support long-term growth in complex, regulated environments. "I've spent my career building technology that healthcare teams can count on," said Davidson. "Nymbl is solving real problems for providers, and I'm excited to help scale a platform that's built to support both growth and reliability." As CTO, Davidson will drive technology strategy, lead engineering and product teams, and strengthen Nymbl's roadmap for integrations, data analytics, and interoperability. His leadership will help modernize workflows and enable smarter, faster billing processes for customers. "Nymbl is entering its next growth phase, and I couldn't be more excited to welcome our new CTO," said Josh Lau, CEO and Founder. "His experience scaling SaaS platforms in regulated environments and focus on quality and performance is exactly what we need to deepen our impact in orthotics, prosthetics, and DMEPOS care." Nymbl Systems delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com .

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Nymbl Systems Appoints Former IBM Security and Protenus CFO Brian Holtmeier as Chief Financial Officer

By Katie Lachey • June 19, 2025

Nymbl Systems, a leading provider of cloud-based practice management software for orthotics and prosthetics (O&P), complex rehabilitation technology (CRT), and home medical equipment (HME) providers, today announced the appointment of Brian Holtmeier as Chief Financial Officer. Holtmeier brings more than 20 years of financial leadership experience across enterprise and emerging growth companies, including his recent role as CFO of Protenus, a healthcare compliance analytics company. While at Protenus, he led the company through its Series C and D fundraising rounds and a successful acquisition by Bluesight in early 2024. Prior to that, he spent over 15 years at IBM, where he served as CFO of the Security Systems business unit and the acquired marketing automation firm, Silverpop. “Brian’s experience driving financial strategy and scaling infrastructure at the intersection of healthcare and technology makes him an ideal fit for Nymbl,” said Josh Lau, founder and CEO of Nymbl Systems. “Beyond finance and accounting, Brian brings deep operational expertise spanning legal, compliance, IT, and people operations—critical areas as we continue to grow and serve more providers nationwide.” The announcement comes on the heels of Nymbl’s recent strategic investment from Frontier Growth and Tamarind Hill, positioning the company to accelerate innovation, scale operations, and expand its leadership in the O&P, CRT, and HME markets. Nymbl’s cloud-based software leverages modern technology—including AI—to automate key workflows like clinical documentation, patient intake, purchase ordering, and revenue cycle management. Trusted by hundreds of providers across the U.S., Nymbl helps practices streamline operations, increase efficiency, and improve patient care. "Joining Nymbl at this stage is an exciting opportunity to help scale a company that’s truly changing how specialized healthcare practices operate," said Holtmeier. "The team has built something impressive — modern technology, a strong customer base, and a clear sense of purpose. I’m eager to support its continued growth and help deepen our financial and operational foundation as we move into the next chapter."

Building toward modern O&P practice management