Nymbl Systems: Industry-Leading NPS Score

May 10, 2023

Nymbl's Support Team has a Net Promoter Score (NPS) of 80
At Nymbl Systems, we put our customers first. We take pride in listening to our customers and taking their suggestions into consideration. Our Support team is no exception, with an industry-leading Net Promoter Score (NPS) of 80 and daily inquiries handled through multiple channels, such as chat, phone, and email, they continue to be highly-rated. Chat and phone calls are answered right as they come through by a live support agent, and emails are typically responded to within an hour of receiving them.
NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. We calculate this score by asking our customers one question: “How was your most recent interaction with the support agent at Nymbl Systems?” . This question is asked in an email sent out immediately following the resolution of the Nymbl user's support ticket.
In order to receive a positive NPS, a user must submit a 9 or 10 which is considered a promoter score, versus a detractor or passive score which is between a 1 and 8. Out of 253 responses since January 1, 2023, Nymbl Support has received 218 promoter scores, resulting in an outstanding NPS of 80. The Software as a Service industry as a whole has an average NPS of 31.

August 18, 2025
Discover how O&P and CRT practices can optimize revenue with practice management software, AI documentation, referral automation, and denial prevention tools.
August 6, 2025
Burnout in O&P and CRT is rising—but it’s fixable. Learn how smarter workflows, automation, and visibility tools can support your team and bottom line.
By Katie Lachey July 15, 2025
Nymbl, the leading healthcare technology firm transforming practice management for DMEPOS providers, today announced the appointment of Josh Davidson as Chief Technology Officer. Josh will oversee the expansion of Nymbl's tech stack and drive innovation with a focus on scalable, secure solutions that enhance patient care and operational efficiency. Josh brings over two decades of hands-on leadership in healthcare IT, software engineering, and SaaS product development. He has deep experience working with specialty EHR and practice management systems and understands how critical reliable, supportive technology is to delivering better outcomes in healthcare. Throughout his career, he has led modernization efforts across cloud infrastructure, driven platform scalability, and championed system resilience to support long-term growth in complex, regulated environments. "I've spent my career building technology that healthcare teams can count on," said Davidson. "Nymbl is solving real problems for providers, and I'm excited to help scale a platform that's built to support both growth and reliability." As CTO, Davidson will drive technology strategy, lead engineering and product teams, and strengthen Nymbl's roadmap for integrations, data analytics, and interoperability. His leadership will help modernize workflows and enable smarter, faster billing processes for customers. "Nymbl is entering its next growth phase, and I couldn't be more excited to welcome our new CTO," said Josh Lau, CEO and Founder. "His experience scaling SaaS platforms in regulated environments and focus on quality and performance is exactly what we need to deepen our impact in orthotics, prosthetics, and DMEPOS care." Nymbl Systems delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com .