nymbl

What Every CRT Business Needs to Know in 2026: Insights from Dan Fedor

Wed, 01 Apr 2026 18:45:46 GMT

Session overview

Starting the first half of the year strong means understanding where CRT policy, payer expectations, and documentation standards are headed before they hit your bottom line.

Margins are tightening. Denials are rising. Administrative strain isn’t slowing down. The teams that succeed won’t just work harder—they’ll operate smarter, with tighter processes and clearer visibility into revenue and compliance risk.

In this on-demand session, industry expert Dan Fedor shares a forward-looking perspective on what’s changing and how CRT organizations can prepare. This is a software-neutral conversation focused on practical strategies you can apply right away, whether you’re a Nymbl customer or evaluating your next move.

What you'll learn:

Top 5 denials and how to avoid them
Top 8 revenue leakage points and how to close them
AI in CRT and LMN generator compliance
Right and wrong use of telehealth in CRT
PMD replacement after 5 years

Have questions or want to learn more?

If you have follow-up questions about the content covered in this session or want to learn more about U.S. Rehab membership, you can visit www.usrehab.com or reach out to Dan directly:

Dan Fedor

dan.fedor@vgm.com

570-499-8459

If you’re interested in seeing how Nymbl can support your team with billing, workflows, and operational visibility, you can schedule time with us at www.nymblsystems.com/demo

Nymbl Systems and CRT Industry Expert Dan Fedor Team Up for Must-Attend Webinar on CRT Business Strategies for 2026

Thu, 26 Mar 2026 18:54:11 GMT

This article is adapted from the original press release, which you can read in full here .

Dublin, Ohio — Nymbl Systems, a leading cloud-based practice management platform for the orthotics and prosthetics (O&P), complex rehabilitation technology (CRT), and home medical equipment (HME) industries, today announced a free educational webinar titled "What Every CRT Business Needs to Know in 2026." The live session will be held on Wednesday, April 1, 2026, at 12:00 p.m. ET and will feature Dan Fedor, Director of Reimbursement & Education at U.S. Rehab, alongside Nymbl's Chief Growth Officer Katie Lachey.

The webinar is designed for CRT leaders navigating an increasingly complex operating environment. With denial rates climbing, margins tightening, and documentation requirements growing more rigorous, CRT organizations need actionable strategies, not just industry updates. This software-neutral session will deliver practical guidance that any CRT provider can apply immediately, regardless of the technology platform they use.

What attendees will learn

During the session, Fedor will draw on decades of CRT reimbursement expertise to walk attendees through five high-impact topic areas:

The Top 5 CRT Denials and How to Avoid Them
Root causes, compliance pitfalls, and documentation strategies that reduce preventable denials.
Where CRT Businesses Lose the Most Revenue
A breakdown of the top eight revenue leakage points and the operational fixes that close those gaps.
AI in CRT – Practical Use Cases
How AI-enabled tools, including LMN generation, can improve accuracy and reduce documentation time without increasing compliance risk.
Telehealth in CRT – When It Works and When It Doesn't
Guidance on appropriate and inappropriate uses of telehealth within CRT encounters as policies continue to evolve.
PMD Replacement After 5 Years
What providers need to know to ensure compliant, efficient processing as replacement policies shift.

"At Nymbl, we're committed to helping CRT providers not just keep pace with industry changes, technology changes, and stay ahead of them," said Josh Lau, Founder and CEO of Nymbl Systems. "Partnering with Dan Fedor for this webinar, and over the years, reflects our belief that education and technology go hand in hand. The CRT providers who thrive in 2026 will be the ones who combine operational expertise with modern, purpose-built tools, and we want to help make that possible for every organization in this space."

"CRT providers are stretched thin, and incorrect documentation and billing can cause delays in delivery and reimbursement." said Dan Fedor. "This session will focus on actionable ways organizations can ensure they are getting what they need but not doing unnecessary work with the intent to improve consistency in documentation, enhance the billing processes, and create a better less stressful experience for both staff and the patients they serve."

About Nymbl

Nymbl is a modern software platform purpose-built for Orthotics & Prosthetics (O&P) and Complex Rehabilitation Technology (CRT) providers. By combining intelligent automation, flexible integrations, and data-driven insights, Nymbl helps practices reduce administrative burden, improve operational performance, and deliver better outcomes for patients. For more information, visit www.nymblsystems.com .

The webinar is open to the entire CRT community, including practice owners and executives, billing leaders, ATPs, clinicians, operations managers, and anyone responsible for documentation, compliance, or financial outcomes. The session is relevant for both current Nymbl customers and CRT practices evaluating modern solutions.

Who should attend

Registration

Registration is free and open now. Those who register but are unable to attend the live session will receive access to the on-demand recording. To reserve a spot, visit: info.nymblsystems.com/what-every-crt-business-needs-to-know-in-2026-webinar-registration .

U.S. Rehab, a division of VGM & Associates, is a membership network of complex rehab providers. Our membership encompasses more than 1,300 rehab locations that provide quality, custom-fit complex rehab equipment. We strive to assist our complex rehab partners with services that allow them to operate more efficiently and increase profitability. For more information, visit  www.usrehab.com .

About U.S. Rehab

O&P Industry State of the Union 2025: Benchmarks, Trends & Takeaways for Your Practice

Thu, 26 Mar 2026 18:25:50 GMT

Session overview

The O&P industry is evolving quickly, and the practices that will thrive in 2026 are the ones that understand where they stand today.

In this on-demand webinar, we share findings from our inaugural industry benchmark report, analyzing 207 practices across 8 key performance metrics and two full years of real claims data.

Whether you’re running a solo clinic or managing a multi-location organization, you’ll walk away with a clearer understanding of how your practice compares and what to prioritize next.

What you'll learn:

Industry growth trends: How the O&P industry performed and which segments outpaced the market
The 8 core performance metrics: Revenue, allowables, claims, appointments, purchase orders, denial rate, length of care, and collections rate—and why each matters
Benchmarking by practice size: How Strategic (60+ users), Enterprise (31–60), Mid-Sized (11–30), and Emerging (1–10) organizations compare
Wins and warning signs: Industry strengths to build on and early indicators to watch
Three priorities for 2026: Clear, actionable steps to improve financial and operational performance

New CRT Enhancements: Reducing Billing Risk and Manual Work in Nymbl

Wed, 25 Mar 2026 17:22:23 GMT

Session overview

Modifier errors. Manual claim splitting. Rental paperwork that never makes it back from the field. These aren't new problems for CRT providers, but they don't have to be permanent ones.

Nymbl has built three new enhancements specifically for the complexity of CRT billing and rental operations. In this free webinar, our Solutions Engineer, Josh Black, will show you exactly how they work and how to put them to use in your practice right away.

Learn how to:

How to automate modifier assignment using rules-based logic configured by payer, HCPCS, price type, and base code, with multi-payer setup in just a few clicks
How Nymbl automatically splits claims with mixed authorized and non-authorized HCPCS codes before submission, eliminating manual clearinghouse intervention
How appointment-driven rental workflows connect scheduling, digital documentation, and patient records so billing doesn't wait on paperwork
What's coming next on the Nymbl CRT roadmap

Nymbl Launches Industry Benchmark Initiative Analyzing Data from 207 O&P Practices to Advance Data-Driven Decision-Making

Wed, 18 Mar 2026 17:23:18 GMT

This article is adapted from the original press release, which you can read in full here .

Dublin, Ohio — Nymbl Systems today introduced its 2025 State of the Union Benchmark Initiative, a new industry benchmark analyzing performance data from 207 orthotics and prosthetics (O&P) practices. The initiative aims to bring greater transparency to the operational and financial drivers shaping independent O&P practice performance.

Preliminary findings from the analysis were shared earlier this year at NymblCon 2026. The full benchmark report will be released following Nymbl’s upcoming State of the Union webinar on March 26 at 12 PM ET.

The initiative analyzes performance data from 207 O&P practices using the Nymbl platform, representing approximately one quarter of the independent market (Nymbl’s current footprint is closer to 35-40% of the independents). The benchmark includes only established practices with comparable 2024 and 2025 performance windows, excluding new go-lives to ensure a disciplined and accurate year-over-year comparison.

“We launched this initiative because the industry needs clearer visibility into the operational and financial drivers shaping practice performance,” said Josh Lau, Founder and CEO of Nymbl Systems. “Technology gives us the ability to move beyond anecdote and into measurable performance data. When operators understand how they compare and where the opportunities are, they can prioritize with clarity and execute with confidence.”

To ensure the data is relevant and practical, Nymbl parsed the results by relative practice size, grouping organizations into Strategic, Enterprise, Mid-Sized, and Emerging segments. This allows practices to benchmark against peers facing similar operational realities.

“What works for a multi-location enterprise group may not apply to an owner-operator practice,” Lau said. “Segmenting the data ensures the benchmarks are practical, not abstract.”

Early findings reveal strong revenue growth across the sample and meaningful shifts in reimbursement per claim, length of care performance, and denial management trends. The analysis also highlights a measurable gap between allowable revenue and collected cash, pointing to significant opportunity in documentation rigor, denial prevention, and accounts receivable discipline.

“Growth is encouraging, but operational consistency is what protects cash flow,” Lau said. “Modern technology combined with clear benchmarks gives practices a roadmap for improving collections performance and strengthening long-term sustainability.”

The benchmark initiative marks the beginning of an ongoing annual effort by Nymbl to support data-driven decision-making across O&P. The company plans to continue expanding the dataset and providing industry visibility into trends that shape financial and operational performance.

“This is about shining a light and empowering the O&P community with better information,” Lau said. “When practices have visibility into real trends and access to modern workflow tools, they can elevate operational performance, protect revenue, and ultimately improve patient outcomes.”

Explore the full findings at the Industry State of the Union Webinar

Additional findings from the benchmark initiative will be shared during Nymbl’s upcoming Industry State of the Union webinar on March 26 at 12 PM ET . O&P leaders can register to attend and receive access to the full 2025 benchmark report: info.nymblsystems.com/webinar-registration-industry-state-of-the-union .

About Nymbl

Nymbl Delivers Customer-Driven CRT Automation Enhancements to Strengthen Billing and Rental Workflows

Tue, 10 Mar 2026 17:20:07 GMT

This article is adapted from the original press release, which you can read in full here .

Dublin, Ohio — Following the recent announcement of its 2026 product roadmap, Nymbl today introduced the first in a series of enhancements designed specifically for Complex Rehabilitation Technology (CRT) providers to be released over the next two months. This coordinated automation release reflects direct customer feedback and delivers meaningful improvements to billing accuracy and rental workflow efficiency.

CRT providers manage some of the most complex reimbursement processes in healthcare. Payer-specific modifier requirements, mixed authorization claims, and multi-month rental documentation often force teams into manual workarounds that introduce risk and slow cash flow.

In response, Nymbl has launched a focused set of automation enhancements built exclusively for CRT operations, including:

Automated Modifier Assignments to reduce manual coding errors
Claim Splitting Automation to support complex authorization scenarios
Enhanced Rental Workflows to streamline documentation and improve visibility

“CRT has long been an overlooked corner of healthcare when it comes to technology,” said Josh Lau, Founder and CEO of Nymbl . “When we launched Nymbl for O&P, providers were operating with tools that were antiquated and cumbersome. Through our collaboration with U.S. Rehab, a division of VGM & Associates, we’ve seen many of those same challenges in CRT. Our commitment is to listen closely, understand the day-to-day realities providers face, and create purpose-built technology designed to solve them.”

Ted Metcalf, VP of Clinical Mobility and Accessibility at U.S. Rehab , a division of VGM & Associates, shared “At U.S. Rehab, we advocate for solutions that reflect the real operational complexity of CRT. What stands out about Nymbl is their willingness to listen closely to providers and convert that feedback into meaningful workflow improvements. These enhancements are the kind of steps that help teams protect revenue while staying focused on patient care.”

This release represents the first phase of Nymbl’s 2026 roadmap execution , reinforcing the company’s commitment to delivering modern, scalable technology tailored to the operational realities of both O&P and CRT providers.

“By targeting automation where operational complexity is highest, we’re helping teams reduce manual effort, improve claim accuracy, and protect revenue,” said Chris Keefe, Chief Product Officer at Nymbl . “This series of enhancements demonstrates our commitment to building purpose-built solutions for CRT providers.”

Additional innovations are scheduled throughout 2026 as part of Nymbl’s continued investment in workflow automation, financial visibility, and operational performance including workflow optimization and automation related to the purchasing and inventory processes as well as an integration framework to ensure practices have a connected, cohesive experience.

As part of its continued CRT automation rollout, Nymbl will host a live product session highlighting these enhancements in action, including practical workflow examples and implementation guidance for billing and operations teams.

Space is limited.

Register here to attend: https://info.nymblsystems.com/webinar-registration-new-crt-enhancements

About Nymbl

Nymbl delivers innovative, cloud-based software solutions that streamline workflows, enhance efficiency, and accelerate revenue for healthcare providers focused on improving mobility and patient outcomes. By harnessing the power of AI, Nymbl's platform automates processes such as clinical notes and patient intake, enabling businesses to operate more effectwively and grow. Based in Columbus, Ohio, Nymbl works with hundreds of O&P, CRT, and DME providers across the U.S.

To learn more about Nymbl, visit www.nymblsystems.com  or follow Nymbl on LinkedIn .

About U.S. Rehab

U.S. Rehab, a division of VGM & Associates, is a membership network of complex rehab providers. Our membership encompasses more than 1,300 rehab locations that provide quality, custom-fit complex rehab equipment. U.S. Rehab strives to assist our complex rehab partners with services that allow them to operate more efficiently and increase profitability. For more information, visit www.usrehab.com .

Chapter 4: Financial Visibility O&P and CRT Practices Need to Stay Healthy

Thu, 26 Feb 2026 15:00:08 GMT

This final post in the From Manual to Modern series focuses on financial workflows and why visibility is essential for both O&P and CRT practices.

In environments with complex reimbursement rules, long authorization cycles, and high device costs, financial blind spots undermine stability.

The Cost of Fragmented Billing

When billing lives outside the clinical workflow, teams rely on manual checks and static reports. Claims stall. Denials surface too late. Follow-up becomes reactive.

CRT providers often feel this impact most acutely due to multi-payer coordination and secondary billing complexity.

Integrated Financial Workflows Enable Proactive Management

Modern platforms embed billing directly into the patient journey. Claims are validated before submission. Secondary billing is automated. Real-time claim status updates surface issues early.

Industry analysis shows that access to real-time dashboards allows practices to identify bottlenecks sooner and make more informed decisions, as explored in https://www.nymblsystems.com/article/lead-smarter-grow-faster-why-real-time-data-is-a-game-changer-for-o-p-and-crt-practices .

Completing the Modern Practice

When clinical, operational, inventory, and financial workflows are unified, O&P and CRT practices gain clarity and control. Teams collaborate more effectively. Cash flow becomes more predictable. Leaders make confident, data-driven decisions.

This concludes the From Manual to Modern blog series. To explore the full framework, comparisons, and migration roadmap, download the complete guide.

Ready to evolve beyond manual systems and legacy software? Schedule a demo to see modern workflows in action.

Chapters 2 and 3: Fixing the Middle of O&P and CRT Operations

Tue, 24 Feb 2026 14:02:41 GMT

This blog is part three of the From Manual to Modern series and focuses on clinical operations, inventory, purchasing, and logistics.

For both O&P and CRT practices, many of the most disruptive inefficiencies live between intake and billing. This is where delays, confusion, and rework most often occur.

Clinical Operations Without Visibility

Manual intake, rigid documentation templates, and fragmented task tracking force teams to hunt for information. Work-in-progress visibility is often spread across reports or systems.

Scheduling frequently depends on individual knowledge of documentation and authorization requirements, increasing the risk of missed steps and rework.

Inventory and Purchasing Gaps

Inventory and purchasing workflows are often disconnected from patient care. Without serial tracking, real-time stock visibility, or integrated vendor workflows, teams struggle to manage devices accurately.

For CRT practices handling high-value equipment, these gaps create operational and financial risk.

Academic and industry research supports the role of integrated digital workflows in improving efficiency and clinical value as the profession evolves, including peer-reviewed research on integrated digital workflows in O&P .

What Modern Workflows Enable

Modern platforms unify clinical, inventory, and purchasing workflows into a single system. Digital intake improves data quality. AI-assisted documentation reduces administrative burden. Real-time work-in-progress tracking surfaces priorities automatically.

Inventory and purchasing workflows become structured, trackable, and tied directly to patient cases from order through delivery.

In the final post of this series, we explore how financial visibility completes the modern practice.

Next in the series: Chapter 4: Financial Reporting, Billing, and Compliance

Nymbl Brings O&P and CRT Community Together at NymblCon 2026, Announces Major Product Roadmap Priorities

Tue, 24 Feb 2026 13:45:01 GMT

This article is adapted from the original press release, which you can read in full here .

NymblCon 2026 Unites O&P and CRT Leaders, Reveals 2026 Product Roadmap Priorities.

Charleston, SC — Nymbl, the leading software platform for Orthotics & Prosthetics (O&P) and Complex Rehabilitation Technology (CRT) providers, hosted its second customer conference, NymblCon 2026, earlier this month in Charleston, South Carolina. The multi-day event brought together customers, partners, and industry leaders from across the country to share insights, exchange best practices, and gain an exclusive look at what’s ahead for the platform.

At the conference, Nymbl unveiled its 2026 product roadmap, outlining significant investments focused on four core areas: expanding its integration framework, modernizing purchasing and inventory workflows, advancing AI-powered automation, and deepening CRT-specific functionality. Together, these priorities reinforce Nymbl’s commitment to reducing manual work, improving visibility, and accelerating time to revenue for practices navigating increasingly complex operational and reimbursement environments.

“Our customers are dealing with real operational pressure, from staffing constraints to reimbursement complexity, and they need technology that truly works for them,” said Josh Lau , Founder and CEO of Nymbl. “NymblCon is about listening first. What we shared in Charleston reflects direct customer feedback and our continued focus on building modern, scalable technology that helps practices operate more efficiently while delivering better patient care.”

Four Focus Areas Shaping the 2026 Roadmap

During the conference’s product keynote, Nymbl outlined a roadmap centered on thematic customer value delivery:

Integration Framework
Expanded API capabilities, bi-directional data exchange, and self-service access to patient, purchasing, inventory, and reporting data to support deeper interoperability across the patient care journey.
Purchasing and Inventory Workflow Modernization
A significantly enhanced purchasing and inventory experience, including dynamic vendor catalogs, end-to-end purchasing workflows, rental and pickup automation, and improved visibility across ordering, fulfillment, and inventory management.
Workflow Automation
AI-enabled automation across core platform workflows, including modifier billing rules, RX status tracking, billing rules automation, auto-posting, and intelligent claim follow-up.
CRT Workflow Enhancements
Continued investment in CRT-specific automation, including automated modifier assignment using rules-based payer and HCPCS logic, intelligent claim splitting for authorized and non-authorized codes, and appointment-driven rental drop-off and pickup workflows.

“These investments are about removing friction from the workflows that matter most,” said Chris Keefe , Chief Product Officer at Nymbl. “We are building a platform that adapts to the real-world needs of O&P and CRT teams, while creating a flexible foundation that allows us to innovate faster and integrate more deeply across the ecosystem.”

A Community-Driven Conference Experience

NymblCon 2026 featured keynote presentations, customer panels, interactive roundtables, office hours with Nymbl experts, and networking events designed to foster candid conversations and peer learning. Attendees also participated in customer story sessions, providing direct feedback and insights that will continue to inform product development and roadmap decisions.

The event underscored Nymbl’s belief that progress in the industry is driven by collaboration, transparency, and shared experience.

“Our community consistently tells us how valuable it is to learn from each other,” Lau added. “Bringing everyone together in Charleston was energizing, and it reinforces why we are so committed to investing not just in technology, but in the people and practices that rely on it every day.”

NymblCon will continue as a cornerstone event for the company, serving as a forum for innovation, connection, and shared momentum across the O&P and CRT industries.

About Nymbl

For more information, visit nymblsystems.com .

Inside NymblCon 2026: The Conversations Shaping the Year Ahead

Mon, 23 Feb 2026 20:17:37 GMT

Bringing the O&P and CRT Community Together to Share Ideas and Shape What’s Next

Earlier this month, customers, partners, and industry peers gathered in Charleston for NymblCon 2026, our second annual customer conference focused on something simple but meaningful: creating space for honest conversations about where O&P and CRT are headed.

Over three days, attendees shared real-world experiences, practical lessons, and thoughtful perspectives on the challenges practices are navigating today. From keynote sessions to roundtables and informal conversations between sessions, the focus wasn’t just on technology. It was on learning from each other.

Conversations Grounded in Real Practice Challenges

Across the event, a common theme emerged. Practices are being asked to manage increasing operational complexity while continuing to deliver great patient experiences.

Staffing realities, reimbursement pressure, documentation requirements, and workflow fragmentation came up repeatedly, not as abstract industry talking points, but as everyday experiences shared by people doing the work.

NymblCon is designed to listen first. Many of the most valuable moments came from peers comparing approaches, sharing what has worked for them, and discussing where improvement is still needed.

Looking Ahead: Priorities for 2026

During the product keynote, we shared how customer feedback and ongoing industry conversations are shaping Nymbl’s focus for the year ahead. The 2026 roadmap centers on helping practices reduce manual effort, improve visibility, and support stronger operational alignment.

Integration Framework Enhancements
Expanded APIs, bi-directional data exchange, and self-service access to core data aim to support deeper interoperability across the patient journey

Purchasing and Inventory Workflow Modernization
Upcoming improvements will focus on creating a more connected purchasing and inventory experience, including enhanced vendor catalogs, workflow automation, and better visibility across ordering and fulfillment.

Workflow Automation and CRT-Specific Innovation
Continued investment in automation will support teams with tasks like billing rules, RX status tracking, and claim workflows, alongside CRT-focused enhancements such as modifier logic and more intelligent rental workflows.

“NymblCon is about listening first," said Josh Lau, Founder and CEO of Nymbl. "What we shared in Charleston reflects direct customer feedback and our continued focus on building technology that helps practices operate more efficiently while supporting better patient care.”

A Community-Driven Experience

Beyond the sessions themselves, NymblCon highlighted the value of bringing this community together in person. Customer panels, office hours, and open discussions created opportunities for candid conversations that continue to influence how we think about product development and industry collaboration.

Progress in O&P and CRT doesn’t happen in isolation. It comes from shared experience, honest feedback, and the willingness to learn from one another.

We’re grateful to everyone who joined us in Charleston and contributed to the conversations that shaped the week.

If you couldn’t attend, we put together a video from the event so you can get a look inside the moments, conversations, and connections that defined NymblCon 2026 ↓

Looking Back and Moving Forward

Chapter 1: The Platform Experience O&P and CRT Practices Need to Move Faster

Tue, 17 Feb 2026 18:48:09 GMT

This blog is part two of the From Manual to Modern series and focuses on the platform experience required to support modern O&P and CRT operations.

Traditional systems were designed for linear workflows. Modern O&P and CRT practices are anything but linear. Clinicians, administrators, and billing teams manage multiple cases, tools, and priorities simultaneously. Platform design must reflect that reality.

Cloud-First Access Enables Real Work

Cloud-native platforms allow teams to access charts, documentation, inventory, and dashboards from anywhere without VPNs or remote desktops. This is especially important for CRT providers coordinating across clinics, hospitals, fabrication centers, and payer workflows.

Industry organizations like OPGA and AOPA consistently emphasize scalability and operational excellence as priorities for the future of the profession, reinforcing the need for flexible, accessible technology, as reflected in OPGA’s insights on trends shaping the orthotics and prosthetics profession .

Multi-Window Workflows Reduce Friction

O&P and CRT teams frequently need to reference charts, orders, documentation, inventory, and billing details at the same time. Multi-window workflows reduce context switching and eliminate unnecessary task resets.

This capability becomes even more critical in CRT cases, where long timelines and multiple stakeholders require constant coordination.

Mobile and Role-Based Design

Mobile and tablet optimization allows clinicians to document assessments, capture signatures, and upload photos in real time. Role-based dashboards ensure that clinicians, administrators, and billing teams see what matters most to them without unnecessary noise.

The result is a platform that supports productivity instead of slowing it down.

In the next post, we examine how this platform foundation improves clinical operations, inventory, and purchasing workflows.

Next in the series: Chapters 2 and 3: Clinical Operations and Inventory Workflows

From Legacy to Modern: Introducing A Four-Part Series

Tue, 17 Feb 2026 18:45:45 GMT

Orthotics and Prosthetics (O&P) and Complex Rehabilitation Technology (CRT) practices operate in increasingly complex environments. Case complexity is rising, reimbursement pressure continues, and teams are being asked to do more with less. In this reality, technology can no longer function as a passive system of record. It must actively support staff, patients, and the overall health of the business.

Practices that continue to rely on manual systems and legacy software are not just dealing with inefficiency. They are risking staff burnout, delayed patient care, and reduced financial predictability.

Where Manual Systems and Legacy Software Fall Short

Many legacy platforms used in O&P and CRT today were built primarily for documentation. Over time, practices layered on additional tools for scheduling, inventory, purchasing, fabrication, billing, and reporting. The result is fragmentation.

Teams jump between systems, re-enter information, manually track work in progress, and rely on tribal knowledge to keep cases moving. In CRT environments, where authorization cycles are longer and workflows are more complex, these gaps are amplified.

Common challenges include limited visibility into case status, inventory and purchasing disconnected from patient care, delays caused by missing documentation or authorizations, and revenue cycle bottlenecks that impact cash flow.

Industry Signals Point to a Clear Need to Evolve

Across healthcare, including O&P and CRT, industry leaders consistently point to automation, integration, and real-time data as essential to sustaining operations and improving care delivery.

VGM and Associates has highlighted that healthcare providers are increasingly investing in automation and advanced technologies to reduce administrative burden and improve efficiency as outlined in VGM’s automation and technology trends shaping healthcare in 2025 .

At the same time, dissatisfaction with legacy practice management systems is growing. Many O&P leaders report that their current systems no longer support modern workflows, leading practices to actively explore more connected and intelligent platforms, according to recent O&P practice management research .

Technology Must Actively Support the Practice

Modern platforms must do more than store information. They must automate routine work, integrate systems across the care journey, and deliver real-time insight that supports better decisions.

Evolution is no longer optional. It is essential for improving staff satisfaction, patient outcomes, and long-term business health.

In the next post, we explore what a modern platform experience looks like and why cloud-first design is foundational for O&P and CRT practices.

Next in the series: Chapter 1: Platform Experience

Work Smarter in 2026: AI-Powered Workflows That Save Time and Strengthen Your Practice

Thu, 12 Feb 2026 22:46:38 GMT

On-Demand Webinar Recording

Administrative work adds up fast. Charting takes longer than it should, referrals and faxes create delays, and teams spend too much time managing tasks instead of focusing on patients.

In this 30-minute demo, you’ll see how O&P and CRT teams are using Nymbl’s AI-powered workflows to simplify documentation, automate high-volume tasks, and improve collaboration between clinical and administrative staff.

What you'll see:

How to reduce time spent on documentation and manual tasks
How files, referrals, and documents can be automatically organized
How to improve turnaround time without adding complexity
Simple workflow changes that save meaningful time

Fill out the form to have the full webinar recording sent directly to your inbox so you can watch on your own time.

From Legacy to Modern: The 3 Biggest Gains Practices See With Nymbl

Wed, 11 Feb 2026 22:21:28 GMT

On-Demand Webinar Recording

In this 30-minute session, Josh Black, Nymbl’s Solutions Engineer, walks through the three biggest operational improvements practices see when they switch from legacy systems to a unified, modern workflow.

What you'll learn:

How to eliminate workflow “black holes” in WIP and order management
How unified reporting improves financial and operational visibility
How AI-powered document intake reduces manual overhead

Fill out the form to have the full webinar recording sent directly to your inbox so you can watch on your own time.

From WIP to AR: How Nymbl Helps O&P Practices Take the Friction Out of Billing

Wed, 17 Dec 2025 20:52:15 GMT

O&P practices run on increasingly complex reimbursement rules. Between evolving payer requirements, time-consuming authorizations, and spreadsheets that never quite match your reports, it’s easy for billing teams to feel like they’re constantly chasing issues instead of staying ahead of them.

In a recent 30-minute live demo webinar, our Solutions Engineer, Josh Black, walked through how O&P practices are using Nymbl to:

Catch billing issues earlier in the workflow
Reduce manual claim clean-up
Track AR and payer performance in real time
Cut down on repetitive form-filling and documentation tasks

This recap highlights the key takeaways from that session.

Why Nymbl Was Built in the First Place

Nymbl got its start in 2016 when founder Josh Lau was working inside an O&P practice and asked to evaluate replacement software. At the time, there was only one O&P-specific solution on the market. The practice was already on it, but it wasn’t evolving with their needs.

Like many early EHR and practice management systems, the software was built decades ago. That meant the practice had to adapt their workflows to fit the system, rather than using technology that supported the way they actually worked.

Nymbl was built to flip that dynamic:

Cloud-based and mobile-first , so teams can work from anywhere
Configurable workflows that evolve with the practice
More automation and better visibility , without compromising on compliance or reimbursement

Today, more than 300 organizations rely on Nymbl. Together we support over 3 million patients and send more than 30,000 claims through the system each month.

What O&P Leaders Are Asking For

Earlier this year, we partnered with an independent healthcare research firm to better understand how O&P practice leaders think about their practice management systems.

A few themes stood out:

Practices want to be more efficient and more profitable , not just “keep up”
Complex reimbursements are a persistent barrier and getting more complex over time
Billing and AR workflows are time-intensive and frustrating , with a direct impact on cash flow and sustainability
Leaders are increasingly interested in automation, AI, and better data , as long as it actually fits their world

The demo focused on exactly that: how Nymbl helps practices reduce friction in billing and AR while improving visibility across the entire revenue cycle.

Catching Issues Before They Become Claim Problems

Josh started the demo in the patient chart, on purpose. Billing doesn’t start when the claim is created; it starts the moment a device or service is ordered.

Front-End Alerts in the WIP

Within Nymbl’s WIP (work-in-progress) view, users see alerts whenever something important is missing or out of alignment. For example:

A specific HCPCS code + payer combination that always requires:
A particular modifier
An authorization on file
A need for a qualifying diagnosis for a given code

Those rules can be configured at multiple levels:

HCPCS level
Payer + HCPCS level
HCPCS + diagnosis combination
And much more!

Once configured, Nymbl surfaces alerts on both the front end (while the order is in progress) and the back end (when it’s time to bill). The goal is to catch as much as possible before the claim ever hits the billing queue.

Staying Ahead of Authorizations and Code Changes

On the prescription tracker/open WIP tracker , admin and billing teams can quickly see:

Which prescriptions have authorizations that are about to expire
Which authorizations have already expired
Which prescriptions have had HCPCS changes after documentation or orders went out

That last piece is key for keeping peace between practitioners, admins, and billers. If a practitioner updates codes after an SWO has been sent, Nymbl automatically flags the admin team that new documentation is needed, before it becomes a problem at billing.

All of this upfront work is designed to ensure that when a biller opens a claim, they’re reviewing and sending—not rebuilding work from scratch.

Automated Follow-Up and Real-Time Rules

Once claims are submitted to the clearinghouse via Waystar, Nymbl can automatically create follow-up tasks based on payer-specific rules. For example:

Follow up sooner for commercial payers
Use longer timelines for Medicare
Customize intervals for high-risk or historically slow payers

Nymbl also offers an optional real-time rules engine . Before claims even reach the clearinghouse, Nymbl can run internal checks and display a red warning box if there’s an issue with the submission data. Fixing issues here reduces clearinghouse rejections and clean-up work in Waystar later.

Turning AR Into a Daily Workflow (Not Just a Month-End Report)

On the AR side, Nymbl supports both:

Historical AR reports (e.g., “where was AR at the end of January?”)
An interactive Outstanding Balances module for day-to-day work

In the Outstanding Balances view, billing teams can:

Generate a current snapshot of all outstanding balances
Sort by aging bucket (e.g., 0–30, 31–60, 90+)
Drill into AR by payer or work a raw list of claims
Customize columns per user so each biller sees only the data they care about

Every column is sortable and filterable, and live links make it easy to:

Open the claim
Jump to the chart
Add or review “last touch” notes

Claim responses for denied and rejected claims flow back in from Waystar and automatically update claim statuses and the AR module, so billers always know what needs attention.

Josh summed it up well: this is more than a static report—it’s a working module that billers can live in all day.

Ready to See It in Action?

Whether you want to reduce denials, tighten up AR, or give your billing team a cleaner workflow, we’d love to show you what’s possible. Book a live demo with us here .

Making the Claim Itself a One-Stop Shop

From the proof of delivery area, users can initiate billing. Nymbl immediately runs a quick check on the claim and flags common issues, such as:

Missing diagnosis codes
Missing modifiers
Items that are on the way but not reconciled
Items that have been requested but not yet ordered
And more!

Once a claim passes those checks and lands in the claims queue , billers can:

Sort and filter claims by status (e.g., “new” or “assigned to me”)
Bulk submit cleaned claims
Jump directly into the claim or the chart via live links

1500 Form Defaults by Payer

Inside the claim, the goal is to give billers everything they need in one place . One of the biggest time-savers: Nymbl lets practices set CMS-1500 form defaults per payer .

That means fields like:

Place of service
Billing provider boxes
Payer-specific requirements
And more

can be configured so they auto-populate the way each payer wants to see them . For billers, that reduces guesswork, manual overrides, and constant back-and-forth between the clearinghouse and the EMR.

Working Smarter Inside the Claim

From a single claim screen, billers can:

Verify and adjust diagnosis-to-code line assignments (e.g., left/right)
Check alerts to confirm authorizations and add missing auth numbers
View all related documents:
Authorizations
Delivery tickets
Financial responsibility forms
Other supporting files

If a delivery ticket was signed electronically, Nymbl will even warn the biller if the date of service doesn’t match the delivery ticket, while still allowing overrides when necessary.

In addition, billers can:

Split codes when certain payers require individual lines for specific quantities
Swap primary/secondary payers directly within the claim, even after a claim has been submitted

When a payer swap is needed, Nymbl handles the heavy lifting in the background: writing off the original claim, updating statuses, and generating a new claim so the biller doesn’t have to duplicate prescriptions or rebuild anything manually.

Seeing the Bigger Picture With BI Dashboards

For leaders who want to understand trends without living in spreadsheets, Nymbl includes built-in BI dashboards via Amazon QuickSight , hosted on HIPAA-compliant infrastructure.

Out of the box, these dashboards allow practices to:

Track what’s been billed and what’s been collected by month
See how much AR remains from prior months (e.g., “Why has only 25% of August AR been collected?”)
Identify top payers , who owes the most, and who pays the fastest or slowest
View average days to pay by payer and spot bottlenecks

Instead of running multiple reports and stitching them together, leaders can open a dashboard and immediately see where to focus.

On the payment side, Nymbl integrates with Stripe so practices can:

Take patient payments up front
Store them as credits on the patient account
Apply them seamlessly when insurance adjudicates, prompted at the time of posting

When payments come through Waystar, Nymbl imports:

Line-level payments
Line-level adjustments
Patient EOB details

Nymbl also recognizes electronic crossovers from Medicare to secondary payers. If a claim has already crossed over, Nymbl logs that and keeps it moving. If it hasn’t, the claim drops into a “send to secondary” bucket so nothing gets overlooked.

Payments, Crossovers, and the Little Things That Add Up

Cutting Down Time on Forms and Documentation

The last major area Josh highlighted was forms and documentation .

Beyond SWOs, ABNs, and financial responsibility forms (which Nymbl already supports and auto-calculates based on deductible and out-of-pocket amounts), many practices deal with:

Payer-specific authorization forms
Audit forms
Repetitive billing forms and packets
Clinical forms and measurement forms
And anything else you can think of!

Nymbl’s custom forms feature is designed to eliminate manual form-filling wherever possible.

Here’s how it works:

You take a form you already use (e.g., a pre-auth form in Word or PDF).
You upload and configure it in Nymbl.
When you open that form from a patient chart, Nymbl automatically pulls in known data:

Patient demographics
Insurance info
Other mapped fields

If certain data doesn’t exist, those fields simply show as not available, and you can still use checkboxes, dropdowns, and free-text fields as needed. Completed forms can be:

Saved back to the chart
Faxed directly from Nymbl (if you’re using integrated eFax)

The net result: tasks that used to take 10–20 minutes per form can be reduced to a few clicks.

How CRT Teams Use Nymbl to Streamline Documentation, LMNs, and Revenue Workflows

Tue, 09 Dec 2025 20:51:43 GMT

CRT teams are under constant pressure: tighter compliance rules, changing reimbursement models, and staffing challenges—all while trying to keep every patient moving through the process without delays.

In a recent live session, our Solutions Engineer, Josh Black, walked through how CRT organizations are using Nymbl to:

Reduce manual work from intake to billing
Speed up LMNs without forcing therapists into rigid templates
Improve visibility into profitability, purchasing, and payer behavior
Keep patients from slipping through the cracks

This recap highlights the key moments from that walkthrough.

Why CRT Teams Are Looking for Something Different

Most legacy systems in the CRT/HME space were designed decades ago. Practices have had to adapt their workflows to fit the software, often bolting on extra tools just to handle referrals, documentation, inventory, and billing.

Nymbl was built with a different goal:

100% cloud-based and mobile-first
Flexible, configurable workflows that match how each business actually operates
Automation and visibility tailored to modern CRT teams

Today, more than 300 organizations rely on Nymbl across the broader HME space, with a specific focus on CRT over the last several years. Together, we support over 3 million patients and run about 30,000 claims through the system each month.

We also work closely with partners like U.S. Rehab and other CRT-focused organizations, so the product is shaped by what’s really happening in the field, not just a generic healthcare checklist.

The CRT Reality: Pressure Is Up, Time Is Not

In the CRT world, practices are expected to:

Stay compliant with constantly tightening rules
Navigate complex reimbursement models
Manage care with limited staff and high caseloads

What hasn’t changed is the need for efficient, patient-centered workflows . CRT teams need tools that:

Keep patients from slipping through the cracks
Keep documentation and approvals moving
Make it easier, not harder, to coordinate across ATPs, therapists, CSRs, and billing

That’s the lens Josh used throughout the demo: real workflows that cut down admin work and support collaborative, patient-focused care.

Intake and Referrals: AI-Powered eFax Instead of Manual Sorting

The first stop in the live demo was intake.

Nymbl integrates with a partnered eFax platform (MedSender) that acts like an AI medical assistant , not just a digital fax machine.

Automatically Labeling and Routing Faxes

Instead of someone manually sorting stacks of faxes, Nymbl:

Automatically labels incoming faxes
Referrals
Detailed standard written orders
Authorizations
And more—down to referral type, if configured
Recognizes whether the patient already exists in your system
For example: Jane Doe = existing patient, “TestTest” = new referral
Shows patient name and date of birth at a glance

Nymbl can also be configured to tag faxes based on:

Which payers you’re in-network with
Which devices you service

All of this gives your team instant context before they even open a fax—who it’s for, what it is, and whether it’s a net-new referral or part of an existing case.

One-Page Intake With OCR and Eligibility

From there, Nymbl’s intake tools help convert faxes into structured data:

AI/OCR reads the fax and pre-populates demographics and contact info
Staff can review and clean up anything that needs attention
Run real-time eligibility checks from the same screen
Upload insurance cards and attach them to the chart
Start a device right away for simpler orders, or attach a quote for more complex CRT equipment

That means less copying and pasting, fewer data-entry errors, and a faster path from referral to active order.

Standard Docs and Custom Forms—Without Manual Data Entry

Nymbl includes the standard documentation CRT teams rely on, including:

ABNs
Financial responsibility forms
Standard written orders
Detailed standard rental orders
Delivery tickets

These can be auto-generated and digitally signed right in the software.

Sending Docs to Patients and Providers

Nymbl’s eFax and messaging options give teams flexibility:

One-click send documents from the chart via eFax—no downloading, printing, or re-uploading
Send documents directly to patients via text or email for:
Digital signatures
Financial responsibility coaching
Delivery ticket signatures when the in-person window has passed

Everything routes back into Nymbl automatically, keeping documentation complete and organized.

Digitizing Your Own Forms (Title 19, Home Assessments, ATP Evals, and More)

Beyond standard documents, Nymbl lets you upload and digitize any custom form your team is manually filling out today, such as:

Title 19 forms
ATP mobility evaluations
Home assessments
Plan-specific Medicaid forms

Once a form is mapped:

Nymbl pulls in existing chart data (like demographics and diagnoses) automatically
Staff can still use checkboxes, free-text fields, and dropdowns
Completed forms can be:
Saved to the chart
Faxed or emailed directly from Nymbl
Downloaded as needed

The impact: less manual entry, fewer typos, and 10–15 minutes saved every time that form is used.

AI-Assisted LMNs That Therapists Will Actually Use

A major focus of the demo was our LMN dashboard and AI-assisted LMN workflow .

Tracking LMNs From Request to Completion

On the Nymbl side, teams can see:

All outstanding LMNs
Which patients and orders they’re tied to
How long each has been pending (e.g., 2 days vs. 16 days)
Where each request is in the process:
Email sent
Eval started
LMN under review
Completed and returned

You can also see:

Which therapist it was sent to
The appointment date
Any HCPCS recommendations and justification narratives your team added to help the therapist

Therapists aren’t forced to use that guidance, but it gives them a clear starting point.

Therapist Experience: Keep Their Process, Add AI

Nymbl is designed not to disrupt your therapists’ existing processes.

Therapists:

Receive a single sign-on email link (no portal account setup required)
Land on a page with:
Basic patient demographics
Appointment date
Recommended HCPCS codes and justification language (controlled on your side, with dropdown options)

From there, therapists can:

Use their own eval forms (including custom or Houston-based forms)
Or use preloaded forms you provide, like Medicaid-specific eval forms for certain plans

They upload their eval, and Nymbl’s AI:

Uses OCR to interpret checked boxes and filled fields on almost any form layout
Generates a full LMN draft in either SOAP or summary format (most therapists choose summary)
Produces slightly different language each time , even from similar evals, to avoid cookie-cutter narratives

Therapists have full editorial control:

Edit, add, or delete any text
Bold or format sections
Add their license number and sign off

Once finalized, the LMN flows back into Nymbl.

Review, Approval, and Physician Signature

On your side, the completed LMN:

Lands in a reviewable area in the order’s WIP
Can be opened, reviewed, and approved by the appropriate user(s)
Can be labeled and tracked separately as:
Therapist LMN
Physician-signed LMN

From there, the LMN can be:

eFaxed or emailed to the physician for final signature
Stored back in the order as documentation returns

The result: therapists keep the clinical process they trust, while Nymbl handles the heavy lifting of LMN drafting, tracking, and routing.

Want to See How This Fits Your Team?

If your CRT team is spending too much time on manual data entry, chasing LMNs, or juggling tools just to keep referrals, documentation, and billing aligned, there’s a better way.

Nymbl was built to support the way CRT teams actually work—across ATPs, therapists, CSRs, and billing—while giving leadership the visibility they need to grow sustainably.

If you want to see how Nymbl can streamline your CRT workflows end-to-end, book a live demo and we’ll walk through your processes, show how other organizations are using the platform, and answer any questions you have.

Smarter Quotes and Profit Visibility for ATPs

On the ATP side, Nymbl automates the most painful part of quoting: re-entering everything by hand.

From Vendor Quote to Structured Data

Instead of manually keying in:

HCPCS codes
Part numbers
Item descriptions
Cost and allowable details

An ATP or CSR can simply upload an XML quote from the manufacturer. Nymbl then:

Populates part numbers and descriptions
Maps single or multiple HCPCS codes per item , where applicable
Pulls in MSRP, list cost, list price, discount cost, and more

Real-Time Cost of Goods and Margins

As soon as the quote is uploaded, Nymbl:

Generates the purchase order , ready to email to the vendor
Calculates cost of goods and real-time profit margins based on the specific reimbursement for that patient
Flags bad purchasing decisions —for example, highly negative profit margins

That visibility allows ATPs and leadership to see, up front:

“This is how much we’re spending on product, and this is what we’re getting reimbursed.”

It’s not just a time-saver (10–15 minutes per quote adds up quickly); it also helps prevent unprofitable setups before equipment is ordered.

Automating Capped Rentals and Monthly Billing Checks

For organizations doing capped rentals , Nymbl offers built-in billing automation:

Automatically updates rental modifiers month to month (e.g., 2–4, 4–13)
Automatically updates allowable totals in later months as payer rules reduce reimbursement
Runs an eligibility check before each month’s claim goes out

If everything looks good, Nymbl sends the claim. If not, it:

Flags the issue
Drops the claim into a review bucket for staff to resolve before submission

Rentals can be paused, edited, or canceled at any time, giving you control over the process while still offloading repetitive work.

To close out the demo, Josh jumped into Nymbl’s business intelligence dashboards , built on Amazon QuickSight.

Instead of running multiple reports and stitching them together, leaders can log into a single set of dashboards and see:

Monthly billed vs. collected amounts
Collection percentages by month (e.g., only 25% of August claims collected so far)
Margins by ATP, line of business, or other dimensions
User productivity and patient collections
New orders and new patients over time
Length-of-care timelines , from referral to:
Eval
Delivery
Billing
Payment

On the financial side, you can also track:

Payer behavior and average days-to-pay
CO45 expected vs. actual write-offs for truing up fee schedules
Referral value over time (who’s sending high-value business)
Purchasing trends , including:
Who you’re spending the most with
Where you might negotiate better discounts
Cost variation for specific products across multiple purchases

The idea is simple: log in daily, weekly, or monthly and see what’s happening immediately , without needing to run 30 different reports.

Seeing the Whole Business at a Glance

Lead Smarter, Grow Faster: Why Real-Time Data is a Game-Changer for O&P and CRT Practices

Thu, 04 Dec 2025 20:05:29 GMT

In the increasingly complex world of orthotics, prosthetics (O&P), and complex rehab technology (CRT), practice leaders are under more pressure than ever. Tight margins, evolving payer rules, and growing expectations from patients and referral partners mean there’s little room for error—and even less room for guesswork.

The difference between reacting and leading comes down to one thing: business visibility.

Why Real-Time Data Matters in O&P and CRT

Too many O&P and CRT practices still rely on outdated or manual reporting methods, pulling static data from spreadsheets, generating monthly summaries, or waiting on billing teams for insight into cash flow or claim issues. But in today’s healthcare environment, waiting for answers means missing opportunities.

Whether you’re a single-site clinic or managing multiple locations, your success depends on being able to:

See performance trends in real time, not at the end of each month
Identify bottlenecks as they happen
Make confident, data-backed decisions

This is where real-time business intelligence (BI) tools, like those built into Nymbl’s practice management system, make all the difference.

From Rearview Reporting to Real-Time Insight

Traditional reporting gives you a retrospective view of your business. You might learn in April that February’s revenue dipped, or discover in July that a key referral partner’s activity slowed down months ago. Real-time dashboards flip that script. They give you:

Up-to-the-minute performance metrics
Visualizations of productivity, profitability, and patient flow
The ability to drill down from high-level KPIs to specific patients, claims, or referral sources

That means instead of reacting late, you can act now.

Use Case: Spotting Referral Slowdowns Early

A multi-location O&P practice using Nymbl noticed a 30% drop in referral volume from one of their top sources—thanks to Nymbl’s real-time dashboard. A few clicks revealed it was tied to delayed payer authorizations. Within 48 hours, they realigned workflows, reengaged the referral source, and prevented revenue loss. Without real-time visibility, that slowdown could’ve gone unnoticed for weeks.

Key Areas Where Business Visibility Drives Results

Clinical Productivity: Want to know how many patients each clinician saw last week? Or how much time they spent on documentation? With real-time dashboards, you can monitor team performance, identify workload imbalances, and better support your staff.
Referral Management: Tracking referral volume, source performance, and turnaround time gives you insight into what’s working—and what’s not. Strengthen relationships by identifying where slowdowns happen and responding proactively.
Revenue Cycle Health: From denial rates to claim aging, BI dashboards help you understand your cash flow at a glance. See which payers are lagging, which claims need follow-up, and how clean your submissions really are.
Profitability and Growth Planning: Want to open a new location or hire more clinicians? That’s a strategic move, and it should be driven by real data. With visibility into revenue per clinician, per payer, or per referral source, you can make informed growth decisions.

What Happens When You Can’t See Clearly?

The risks of limited visibility are significant. Without access to real-time data:

You may miss signs of underperformance
Bottlenecks in documentation or billing can go unnoticed
You’re left reacting to problems rather than preventing them
You risk damaging relationships with referral partners and patients

In contrast, practices that operate with real-time visibility are more agile, more responsive, and more resilient.

You Don’t Need to Be a Data Expert—You Just Need the Right Tools

The future of O&P and CRT practice management isn’t just about digitizing paperwork. It’s about seeing your business clearly so you can lead it with purpose and precision.

If you're ready to stop flying blind and start leading with insight, it's time to explore what real-time data and intelligent dashboards can do for your clinic.

Ready to see your business more clearly? Schedule a personalized demo of Nymbl’s business intelligence dashboards and discover how real-time visibility can help your practice.

Business Intelligence That Works for You (Not the Other Way Around)

One of the biggest barriers to using data effectively is usability. Many systems require custom reports, complex filters, or third-party tools to get meaningful insights. Nymbl’s business dashboards are different. They’re:

Visual and intuitive – so you can get answers without being a data analyst
Configurable – tailored to what matters most to your role
Drillable – so you can click from “claim aging” to “which claims,” all the way down to the patient level

This kind of clarity empowers O&P and CRT leaders to lead with confidence—because you’re not relying on estimates or gut feel. You’re making decisions backed by data you trust.

Why Nymbl Built Dashboards Into the Core of Its System

At Nymbl, we believe business intelligence shouldn’t be an afterthought, it should be baked into your daily workflow. That’s why our real-time dashboards are fully integrated into the Nymbl practice management platform.

We designed our dashboards based on what practice leaders told us they needed: fast answers, simple visuals, and the ability to dive deep when necessary. Our goal was to make it easy for anyone, whether clinical, operational, or financial, to make smart, informed decisions in real time.

A Practical Guide to Revenue Optimization for O&P and CRT Practices

Tue, 25 Nov 2025 19:47:30 GMT

Insights from Jon Bishop, Head of Revenue Cycle Management at Nymbl

Revenue cycle management in O&P and CRT has never been more important. Payer rules continue to evolve, documentation requirements grow more complex, and administrative workloads keep climbing. Many practices feel the pressure but do not always have the time or resources to step back and rethink their revenue strategy.

This guide highlights the most important concepts and examples shared during our recent educational session with Jon Bishop. It is designed for anyone who wants to improve collections, reduce denials, and build a healthier revenue model.

The Challenges Practices Face Today

Managing the revenue cycle is becoming harder every year. Teams are navigating more audits, changing payer requirements, and disconnected systems that slow down daily work. Many organizations continue to handle reimbursements and collections entirely in-house, even as the demands grow. These challenges show up across organizations of all sizes.

The Cost of Doing It Alone

When internal teams are stretched thin, small inefficiencies become expensive. Revenue leakage and staff turnover create a cycle that is difficult to break without support. At a certain point, no amount of hard work can overcome processes that are not built to scale.

Up to 262 billion dollars lost annually in the U.S. healthcare system due to denials and billing inefficiencies
Billing staff turnover rates that exceed 20 percent in many markets
Industry denial rates that average 10 to 15 percent , while Nymbl-supported practices often fall below 5 percent

Even the best teams struggle when the workload exceeds the bandwidth. Over time, these gaps impact cash flow, scheduling, delivery timelines, and team morale.

Why Revenue Optimization Matters

A Closer Look at Nymbl RCM Offerings

Every practice needs something a little different. Some want a full solution, while others only need help with specific parts of the cycle. Nymbl offers flexible support options that fit into existing workflows and scale as needs change.

Revenue optimization touches every part of the patient and billing journey. It is not only about billing accuracy. It starts with building a more connected system that supports better documentation, clearer processes, and more predictable financial performance.

This approach focuses on unlocking value across the entire revenue lifecycle:

Strong documentation
Smarter workflows
Clear visibility into trends
More proactive problem solving

When the full lifecycle works together, practices see fewer delays, fewer write-offs, and smoother operations overall.

Below are examples from the session that show how practices can use data to strengthen daily work. These views help teams understand where revenue is flowing, where delays occur, and where quick operational wins exist.

Key insights include:

Device mix and profitability
Claim volume
Sales allowables
COGS and tax tracking

This high-level picture helps leaders connect clinical activity to financial impact.

Actionable Steps You Can Take Now

If we leave you with one thing, it is this:

Focus on denials because they cost more than cash. They waste staff time and create friction with referral relationships and the patient experience.

A Real Story from a Mid-Sized O&P Practice

One practice we highlighted shared both what was not working and what changed after improving their revenue cycle.

Final Thoughts

Revenue optimization is one of the most impactful ways O&P and CRT practices can support staff, strengthen financial performance, and create better patient experiences. By improving visibility, tightening workflows, and understanding the full revenue lifecycle, teams can reduce stress and operate with more confidence.

To watch the full session, you can access the recording here .

If you would like to explore how Nymbl supports revenue cycle management, you can request a consultation at info.nymblsystems.com/rcm .

What Practices Actually Want

These themes come up in nearly every conversation we have with practice owners and billing leaders.

Most organizations want:

Real-time dashboards instead of static month-end reporting
Clear denial visibility
The ability to drill from practice-level to patient-level
Tracking of payer performance
Better alignment across teams
More predictable trends and fewer surprises

Revenue optimization becomes much easier when leaders have the information they need at the exact moment they need it.

A Look Inside the Core Revenue Reports

The Revenue Cycle Trifecta

Strong revenue performance depends on understanding how sales, payments, and adjustments work together inside A/R. We refer to this as the Revenue Cycle Trifecta.

When practices monitor these areas together, they can see relationships that might otherwise be missed. Leaders can spot shifts in payer behavior, documentation gaps, and operational bottlenecks long before they become expensive problems.

Payments reporting provides:

Real-time visibility into cash inflows
Faster reconciliation
Better forecasting
Cash trends broken down by payer

This helps teams stay ahead of potential revenue gaps.

These views help track:

What has been billed
What has been paid
What is still outstanding

Aging, adjustments, and billing activity become easier to understand and control.

Adjustments reporting shows:

Where and why revenue was reduced
Any unplanned cash hits
Patterns that relate to documentation or payer rules
Opportunities to protect margins

This is often the fastest place to identify dollars that are being lost unnecessarily.

Track denials and adjustments weekly. Simple patterns often lead to meaningful fixes. These steps alone can reduce avoidable denials before they occur.

This practice experienced:

High denial rates
Delayed reimbursements
Disrupted cash flow
Low team morale

After partnering with Nymbl, they saw:

Denial rates reduced to 4.5 percent
A 40 percent decrease in A/R aging
A more stable and predictable billing workflow
More time to focus on patient care

Their experience reflects a broader trend among organizations that invest in a healthier revenue cycle.

Payments

Sales

A/R Reports

Adjustments

Reporting & Business Intelligence for O&P: How Better Data Transforms Operations

Wed, 19 Nov 2025 23:57:06 GMT

Today’s O&P practices run on data, whether they realize it or not. From reimbursement trends to referral patterns to WIP oversight, nearly every decision touches information flowing through your practice management system. But without the right reporting structure, that data often gets stuck in spreadsheets, siloed workflows, or systems that weren’t built for true visibility.

During a recent customer-led webinar, Scott Huber, VP of Operations at ēlizur , shared how his team approaches reporting and Business Intelligence (BI), what “good” looks like for O&P practices today, and how data-driven dashboards can help organizations work more efficiently and make better decisions.

Below is a recap of the session, including real examples, visuals, and takeaways you can use to sharpen your own reporting strategy.

What Practice Leaders Want From Their Systems

A recent research study conducted by In90Group, an independent research firm focused on healthcare industry trends, explored O&P practice leaders’ biggest concerns and expectations for practice management systems. The study also evaluated adoption interest in new technologies such as artificial intelligence, as well as what teams want their systems to help them accomplish over the next several years.

The results are summarized in the graph below, but one of the clearest takeaways was this simple truth: disconnected data creates missed opportunities.

Out-of-the-Box Reporting: Your Operational Foundation

Nymbl provides a robust library of standard reports that cover the daily essentials for finance, billing, operations, and clinical teams. These include:

GL reports
Sales, AR & payments
HCPCS sales
Balance reports
Purchasing history
Past-due deliveries
Overdue rentals
Expiring pre-auths
Unapproved notes
And so many more!

These reports form the core framework for month-end reporting and daily operational oversight.

Built-In BI Dashboards: Turning Data Into Insight

ēlizur’s Wins: What Better Reporting Made Possible

During the webinar, ēlizur shared specific improvements enabled by better data:

Denials reduced by 5–10%
30%+ growth in two years
Increased vendor discounts
Streamlined WIP oversight
Elimination of workflow black holes
Higher staff confidence and clarity
Better patient satisfaction

Data didn’t replace their team. It empowered them.

(1 of 3) High-Level Financials & Productivity

These dashboards help leadership quickly understand:

How revenue and collections are trending
Whether productivity is increasing or plateauing
Where WIP or length-of-care issues may be emerging
Whether financial performance is consistent across locations

(2 of 3) Operational Insights (Front-End, Billing, AR, Purchasing)

This dashboard consolidates operational performance into one view, including:

Front-end insurance and documentation metrics
Billing submission timelines
AR and payer-specific reimbursement patterns
Purchasing and price variation
Returned items by practitioner
Referral activity and trends

This is the type of visibility most practices try, and fail, to maintain in spreadsheets.

(3 of 3) Ad Hoc Reporting: Deep-Dive, Answer-Any-Question Flexibility

Ad hoc dashboards are perfect when a team needs to investigate a specific question. These reports allow analysts, managers, and leadership to:

Slice data by branch, clinician, payer, product, or timeline
Explore trends behind productivity, timing, and outcomes
Spot unusual dips or spikes in volume
Drill into individual patient or claim workflows

This is where teams truly move from reporting to analysis.

Custom BI Dashboards: Leadership-Level Analytics

Beyond Nymbl’s built-in dashboards, ēlizur also developed custom BI views to support leadership insights and long-term planning.

Note: The dashboards shown in this section use fictionalized data to illustrate ēlizur’s reporting strategy and decision-making approach. The examples are representative of the insights, not their actual business performance.

(1 of 3) Tracking Device Types, Payments & Monthly Productivity

These visuals help leadership:

Understand how device volume translates into revenue
Compare practitioner productivity across locations
Identify high-value products and recurring patterns
Track monthly progress toward clinical and financial goals

(3 of 3) Leadership, WIP & Admin Meetings

These dashboards support standing weekly and monthly meetings across the entire organization. They include:

WIP meeting visuals
Practitioner performance goals
Admin and billing productivity goals
Team-level KPIs
Operational bottleneck identification

Instead of reviewing static spreadsheets, meetings now revolve around live, actionable data.

How Nymbl Helps Practices Elevate Their Reporting

Whether you're early in your reporting journey or ready to build custom BI layers, Nymbl supports:

Out-of-the-box reporting
Built-in BI dashboards
Custom reports
Ad hoc dashboards
Structured KPIs and SLA-based workflows
Reporting service hours for advanced analysis
Leadership dashboards
Cross-team enablement

We meet practices where they are and help them scale up with confidence.

Next Steps: See Nymbl Intelligence in Action

If you’re interested in improving visibility, cleaning up workflows, or building dashboards like the ones shown above, we’d love to help.

Request a Nymbl Intelligence demo: www.nymblsystems.com/demo

Better data leads to better decisions, and better decisions build better practices.

(2 of 3) Denials, Write-Offs & Financial Clean-Up

The financial clean-up dashboards help teams:

Identify the most common denial codes
Spot patterns in write-offs
Reduce preventable errors
Improve reimbursement speed
Strengthen documentation and front-end accuracy

ēlizur used this structure to help reduce denials by 5–10%, meaning faster collections and fewer workflow disruptions.

When asked what they expect from their practice management systems, leaders most commonly cited:

Better insights into business performance (28%)
Improved productivity of administrative staff (24%)
More automation of their business processes (20%)
Improved productivity among their clinical resources (15%)

In short: better decisions start with better data .

Supporting ATPs in the Field: Why Mobile-Friendly Tools Are Critical in Today’s CRT Market

Tue, 28 Oct 2025 01:26:19 GMT

In the world of Complex Rehab Technology (CRT), few roles are more demanding or more critical than that of the Assistive Technology Professional (ATP). These specialized clinicians are on the front lines every day, conducting patient evaluations, collaborating with therapists and caregivers, and navigating an ever-changing reimbursement landscape. As the pressure on CRT providers grows, practice leaders must ask an important question: are we equipping our ATPs with the tools they need to succeed?

One of the biggest opportunities for improvement lies in the technology used by ATPs in the field. Outdated systems and clunky software don’t just slow them down, they create real obstacles to delivering timely, accurate, and compassionate care. In this post, we’ll explore the unique challenges ATPs face in today’s CRT environment, and why mobile-friendly, easy-to-use digital tools are more important than ever.

The Realities of Being an ATP in the Field

ATPs juggle a unique combination of clinical, logistical, and administrative tasks. On any given day, an ATP might:

Travel to multiple patient homes or care facilities
Conduct in-depth assessments and measurements
Coordinate with physical or occupational therapists
Document detailed justifications for medical equipment
Ensure notes and paperwork meet payer-specific requirements
Track order status, equipment configurations, and delivery timelines

And they’re often doing all of this from their vehicle, a patient’s living room, or a long-term care facility. Not from a comfortable, dual-monitor desk setup in a back office.

This level of mobility and complexity makes their job especially vulnerable to inefficient software. If their system is difficult to navigate, requires Wi-Fi to function properly, or demands repetitive manual data entry, the result is lost time, incomplete notes, and delays that ultimately impact the patient’s care.

The Cost of Clunky Systems

When ATPs don’t have access to reliable, field-ready technology, the consequences add up quickly:

Slower evaluations due to toggling between multiple systems or manually entering patient data
Incomplete or inaccurate documentation that leads to claim denials or revision requests
Delayed equipment delivery, frustrating patients and referral partners alike
Increased burnout among ATPs who feel unsupported or stuck in inefficient workflows

For CRT practice leaders, these aren’t minor inconveniences, they’re business-critical issues. Every delay in documentation affects cash flow. Every denied claim costs revenue. And every frustrated ATP puts retention at risk in an already tight labor market.

Why a Mobile-Friendly Interface Makes All the Difference

Given the field-based nature of CRT evaluations, it’s no surprise that ATPs need mobile-first tools to stay productive. A mobile-friendly clinical software solution enables ATPs to:

Capture and update patient information on the go
Generate documentation from any device (laptop, tablet, or smartphone)
Upload photos, measurements, or documents instantly
Access templates and checklists that ensure compliant documentation

More importantly, mobile tools reduce friction. They streamline data capture, eliminate redundancy, and help ATPs stay focused on what matters most: their patients.

How Nymbl Supports ATPs in the Field

At Nymbl, we understand the realities ATPs face because we’ve built our platform alongside the clinicians who live them every day. Our mobile-friendly CRT software is designed to support ATPs wherever they work: in clinics, on the road, or at the patient’s side.

Here’s how Nymbl helps ATPs perform their best:

1. Mobile-Optimized Workflows

Nymbl’s responsive interface works seamlessly on tablets and mobile devices, allowing ATPs to perform assessments, enter clinical notes, and complete documentation from anywhere. There’s no need to toggle between apps or deal with clunky browser interfaces.

2. Offline Access When You Need It Most

ATPs often work in environments with poor or no internet connectivity. Nymbl ensures they can continue documenting even when offline, safely syncing data when a connection becomes available.

3. Time-Saving Documentation Tools

With AI-powered documentation assistance, smart templates, and integrated forms, Nymbl helps ATPs reduce time spent on repetitive tasks while ensuring accuracy and compliance. This translates to fewer errors, faster claim submission, and quicker equipment delivery.

4. Built-In Collaboration with Therapists

Nymbl enables secure data sharing and real-time collaboration between ATPs and therapists, making it easier to build strong, payer-ready Letters of Medical Necessity (LMNs) and supporting documentation. It’s a faster, smarter way to build trust with referral partners.

The importance of mobile-friendly technology for ATPs

Equipping ATPs with the Right Tools Isn’t Optional,

It’s Essential

Practice leaders often focus on the technology used in the back office (billing, scheduling, inventory management), but the field team’s tools are just as important. In today’s competitive CRT market, the practices that succeed will be those who prioritize clinician experience alongside patient outcomes.

By investing in user-friendly, mobile-ready solutions like Nymbl, CRT practices can:

Improve documentation accuracy and reduce delays
Speed up the quote-to-cash cycle
Retain top ATP talent by reducing friction and frustration
Deliver a better patient experience from start to finish

What’s Next? Empower Your Team with Nymbl

As the demands on ATPs continue to grow, practice leaders must take proactive steps to support their teams with the tools they need to thrive in the field. That means prioritizing usability, mobility, and clinical accuracy. Not just cost or complexity.

Nymbl’s mobile-friendly platform is more than a software solution, it’s a partner in your success. By simplifying field documentation, enabling seamless collaboration, and keeping ATPs connected no matter where they are, Nymbl helps your team stay efficient, compliant, and focused on care.

Ready to see how Nymbl can transform the way your ATPs work in the field? We're ready to show you! Schedule a personalized demo today.

More Than Billing: A Strategic Playbook for Revenue Optimization

Thu, 16 Oct 2025 17:06:52 GMT

Session overview

Revenue optimization in O&P and CRT is not just about billing, it’s about improving every step of the revenue lifecycle. Small inefficiencies in intake, documentation, or task management can quickly add up to denials, delays, and lost revenue.

In this session, Jon Bishop, Head of Revenue Cycle Management (RCM) at Nymbl, shares practical ways to boost revenue performance with cleaner claims, fewer denials, faster cash flow, and clearer visibility. He breaks down how these strategies fit into daily workflows and technology, drawing on real-world experience supporting O&P and CRT practices.

You will walk away from this webinar with role-specific steps you can put into action right away, whether you manage revenue cycle in-house or with Nymbl’s RCM services.

What you'll learn:

The full revenue lifecycle in O&P and CRT, and how small adjustments can create big results
How modern tools help reduce denials, speed up claims, and surface real-time performance data
Common revenue leaks in documentation, intake, and task management—and simple ways to fix them
How Nymbl’s integrated platform and RCM services support practices of all sizes

Nymbl Systems Names Chris Keefe Chief Product Officer to Lead Product Strategy and Innovation

Tue, 14 Oct 2025 17:51:31 GMT

COLUMBUS, OH — Nymbl Systems, a leading provider of cloud-based practice management software for orthotics and prosthetics (O&P), complex rehabilitation technology (CRT), and home medical equipment (HME) providers, today announced the appointment of Chris Keefe as Chief Product Officer.

Keefe brings more than 20 years of experience in B2B SaaS, spanning product marketing, sales, implementation, technical sales, and product management. He has spent over a decade in product and technical leadership roles at leading horizontal solution providers including Igloo Software, Poppulo, and Four Winds Interactive, where he built and scaled product management, UX, product marketing, and technical sales teams.

“I’m thrilled to join Nymbl at such an exciting time in its growth,” said Keefe. “My focus will be on building a value-driven roadmap that deepens customer engagement, aligns innovation with measurable outcomes, and continues to position Nymbl as a market leader in healthcare technology.”

As Chief Product Officer, Keefe will establish a clear, customer-centric product vision that balances innovation with business impact. His approach emphasizes outcome-based prioritization, cross-functional collaboration, and strategic investments aligned with Nymbl’s long-term growth strategy.

“Chris’s depth of experience in scaling high-performing product teams and driving market-leading innovation is exactly what we need as we enter our next chapter,” said Josh Lau, Founder and CEO of Nymbl. “He’ll play a key role in clarifying our roadmap, shaping the next generation of our platform, and ensuring Nymbl continues to lead the industry forward.”

To learn more about Nymbl, visit www.nymblsystems.com .

Inside the CRT Workflow: Role-Based Efficiencies That Drive Better Outcomes

Wed, 24 Sep 2025 17:37:13 GMT

Session overview

Every role in a CRT practice faces unique challenges, from documenting in the field to keeping claims clean and making data-driven executive decisions.

In this webinar, hear how Nymbl empowers Assistive Technology Professionals (ATPs), revenue cycle leaders, operations managers, and executives with role-specific tools that streamline daily work, improve financial outcomes, and enhance patient care.

Learn how to:

Equip ATPs with mobile-friendly tools to document faster in the field and reduce time spent on paperwork
Enable executive leaders to make smarter, faster decisions with real-time visibility into revenue, productivity, and patient flow
Support revenue cycle teams with automated claims workflows that reduce denials and accelerate payments
Empower operations leaders with streamlined intake, inventory, and purchasing tools that reduce chaos and keep teams audit-ready
Understand the leading reasons CRT providers are moving to modern, cloud-based platforms to scale operations and improve patient experience

From Fragmentation to One Platform: ēlizur’s Move to Nymbl

Wed, 17 Sep 2025 17:49:34 GMT

Session overview

Transitioning to a new practice management system can feel daunting, but it can also unlock efficiency, visibility, and growth. In this webinar, hear directly from ēlizur’s leadership team as they share their experience moving to Nymbl.

You’ll learn why they decided it was time for a change, how they approached the transition, and the measurable results they’ve achieved since going live. We also cover best practices and lessons learned that can help guide your own system evaluation and migration.

Key takeaways include:

Understand the catalysts that led ēlizur to seek a new platform
Prepare your team and data for a smooth transition
See the operational and financial outcomes ēlizur achieved with Nymbl
Best practices and lessons learned to guide your own evaluation process

Prefer a quick read? Download ēlizur’s user story here .

Fix the Fax with Nymbl + Medsender: How Leading Practices Leverage AI to Streamline Intake

Wed, 10 Sep 2025 22:23:31 GMT

Session overview

Faxing isn’t going away, but manual/time-consuming workflows can. Watch this on-demand webinar to see how Nymbl and Medsender streamline the intake process for O&P and CRT practices.

Discover how practices are saving hours each week by eliminating scanning, uploading, and manual data entry—and how you can benefit from our new bundled offer with unified onboarding and support.

Learn how to:

Spot inefficiencies in traditional fax and eFax workflows that add administrative burden and risk
Leverage Medsender’s integration with Nymbl to automate document routing, data extraction, and charting
Strengthen compliance and security with a fully digital, HIPAA-compliant intake process
Calculate the time and cost savings of automation using real practice examples
Take advantage of our bundled promotion for Nymbl customers, including simplified implementation and dedicated support

Whether you’re still printing referrals or struggling with outdated eFax systems, we’ll walk you through how an integrated, automated workflow can boost efficiency, ensure compliance, and improve patient outcomes.

To schedule a demo of Nymbl + Medsender, visit info.nymblsystems.com/nymbl-medsender . You can also download a copy of our one-pager here .

More Than Billing: 5 Practical Tips O&P and CRT Practices Can Use to Optimize Revenue

Mon, 18 Aug 2025 20:56:58 GMT

Running a successful orthotics and prosthetics (O&P) practice or complex rehab technology (CRT) business today demands more than clinical excellence. With tightening margins, rising administrative overhead, and complex payer requirements, revenue optimization has become a strategic imperative.

But revenue optimization isn’t just about billing faster or collecting more. It’s about ensuring that every system, process, and platform in your practice supports stronger financial performance, from patient intake and clinical documentation to claim management and real-time reporting.

At Nymbl, we empower O&P and CRT practices to drive growth and profitability through integrated, data-driven software. Here’s how you can turn your revenue cycle into a revenue engine.

What Does Revenue Optimization Really Mean?

Too often, revenue cycle management (RCM) is viewed narrowly as a billing function. But to truly optimize revenue, O&P and CRT leaders must address inefficiencies across the entire revenue lifecycle, starting with the moment a referral comes in.

Here’s what’s at stake:

Denied claims that delay cash flow
Missed documentation that leads to underbilling
Slow scheduling that pushes revenue further out

Leaving money on the table is not an option in today's competitive landscape. You need connected, proactive systems that reduce manual work, surface risks in real time, and enable smarter, faster decisions.

Optimize Every Step of the O&P Revenue Cycle

1. Smarter Patient Intake and Referral Management

Revenue starts at intake. If referral information is incomplete or authorization documentation is missing, your billing staff will be stuck chasing down details that should’ve been captured up front. With Nymbl’s intake automation, O&P and CRT practices can:

Standardize referral workflows
Automatically track required documents
Accelerate scheduling and claim submission timelines

Pro Tip: Audit your referral sources quarterly. Look for patterns in delayed or incomplete referrals, then proactively engage those partners with clear documentation checklists or streamlined digital forms.

2. AI-Powered Clinical Documentation and Coding

Your documentation is the foundation of your billing. If it’s vague, incomplete, or misaligned with payer requirements, denials are almost inevitable. Nymbl’s AI documentation tools help clinicians:

Generate compliant, structured SOAP notes
Align documentation with billing codes and payer language
Capture more accurate detail—without extra typing

3. Workflow Automation and Task Management

Manual follow-ups and sticky notes won’t cut it when managing hundreds of active cases. Every delay, waiting on a signature, reworking a claim, or missing an authorization, costs your practice money. Nymbl’s rule-based workflows ensure:

No referral, claim, or document is forgotten
Tasks are auto-assigned and escalated
You can track each patient’s journey from intake to reimbursement

Pro Tip: Set up automated task triggers for common bottlenecks—like unsigned physician notes or missing authorizations—so your team is alerted before delays hit billing.

4. See Revenue in Real Time with Business Intelligence Dashboards

Many practices rely on static spreadsheets or month-end reports. But if you only see your numbers after the damage is done, you’re operating reactively, not strategically. Nymbl’s built-in revenue dashboards give you:

Real-time insights into claims aging, denial trends, and reimbursement rates
Performance tracking by clinician, payer, or location
Drill-down visibility to spot issues at the patient level

Pro Tip: Use dashboard data to renegotiate payer contracts or reassign staff based on performance trends.

5. The Silent Profit Killer

Denials don’t just delay revenue, they erode it. The longer a claim sits unpaid, the more time your team spends on manual rework, appeals, and follow-up calls. Nymbl’s denial prevention tools include:

AI-driven justifications that match payer guidelines
Validation checks before submission
Alerts when required documentation is missing

Pro Tip: Review your top five denial reasons monthly and implement one fix per quarter to steadily reduce loss.

When to Call in Reinforcements: Nymbl RCM Services

Not every practice has the internal resources to build and maintain a best-in-class revenue operation. That’s why Nymbl offers full-service revenue cycle management, backed by billing experts who specialize in O&P, CRT, and DME. We help practices:

Submit cleaner claims, faster
Reduce denials and improve collection rates
Track cash flow in real time through performance dashboards

Whether you need temporary help or long-term partnership, Nymbl’s RCM team provides the transparency and financial control your practice needs to scale.

Start Optimizing Today

Revenue optimization isn’t a department. It’s a strategy. It starts with leadership that prioritizes:

Integrated systems
Automated workflows
Real-time financial visibility

Here are three steps you can follow to start optimizing your revenue:

Implement software that surfaces actionable data, like Nymbl
Map your revenue lifecycle to identify weak points
Analyze your denials for quick-win improvements

Let us show you how Nymbl can help your O&P or CRT practice optimize revenue by working smarter with systems that support you at every step.

How Workflow Failures Drive Burnout in O&P and CRT (and What You Can Do About It)

Wed, 06 Aug 2025 20:18:56 GMT

Burnout doesn’t mean your people don’t care. It means they’re exhausted from caring in a system that doesn’t support them. Let’s fix that system—together.”

– Georgi Gregory, Implementation Specialist at Nymbl

In orthotics, prosthetics (O&P), and complex rehab technology (CRT), clinician burnout is more than a buzzword. It’s a rising threat to the future of patient care.

Clinicians and administrative staff are pushed to the brink, juggling documentation overload, inefficient workflows, and increasing pressure to do more with less. And the timing couldn’t be worse: the industry is facing a looming staffing cliff, with aging clinicians, under-filled training programs, and an increasingly complex care landscape.

It’s time to shift the conversation from surviving burnout to preventing it by building business systems that truly support your team.

The Warning Signs Practice Leaders Can’t Afford to Ignore

Burnout is often treated as an individual issue. But in O&P and CRT, it's systemic. And the data backs it up:

According to the ABC’s 2022 Practice Analysis , over half of certified O&P practitioners have more than 11 years of experience, suggesting that a significant portion may be close to reaching retirement age. As these seasoned clinicians approach retirement, fewer graduates are entering the field to replace them.

The National Commission on Orthotic and Prosthetic Education (NCOPE) has raised alarms about under-enrollment in O&P programs.

Assistive Technology Professionals (ATPs) are also in short supply, particularly in rural and underserved regions, making it harder to deliver timely CRT services.

All of this compounds an already stretched workforce, and has the potential to lead to real consequences:

Slower patient access

Higher staff turnover

Reduced clinician facetime

Lower practice profitability

The Hidden Cost of Inefficient Workflows

Clinician burnout doesn’t start in the treatment room. It often begins in the inbox, with a referral missing critical documents, or a SOAP note that takes 45 minutes to complete because the system wasn’t built for your workflow.

When documentation is manual, when intake processes are inconsistent, and when staff have to chase signatures and rework claims, your team ends up spending more time on administration and less on what matters: patient care.

Some of the most common workflow pain points contributing to burnout include:

Disjointed referral and intake processes

Time-consuming documentation and LMNs

Poor task visibility and lack of follow-up automation

Reactive revenue cycle processes and missed claim deadlines

These issues not only drain your staff’s time and energy, they also cost your practice in missed revenue, rework, and lost opportunities.

Fix the Flow: How Smarter Workflows Reduce Burnout

The good news? Burnout isn’t inevitable. With the right workflow and technology strategies, practices can reduce stress, improve team morale, and protect their bottom line.

Here’s how Nymbl helps O&P and CRT practices turn chaos into clarity:

Smarter Intake & Referral Management

Revenue starts at intake—and so does staff frustration.

Nymbl’s automated intake tools:

Ensure referrals are complete before they hit your team’s inbox

Auto-track required documentation like physician notes and authorizations

Accelerate scheduling and downstream billing processes

Result: Less back-and-forth, faster turnaround, and a clearer path from referral to reimbursement.

AI-Powered Clinical Documentation

Manual documentation is one of the biggest drivers of clinician burnout.

Nymbl’s AI-Powered Notes and LMN Generator transform documentation from a burden into a breeze:

Automatically generate structured, payer-aligned notes from clinical input

Drastically reduce the time spent drafting LMNs and documentation

Allow clinicians to review and edit within the same interface

Why This Matters Now

Clinician and staff burnout is more than an HR issue. It is a business risk. The O&P and CRT industries are on the brink of a staffing crisis, and the practices that thrive will be those that invest in sustainability.

Sustainability doesn’t mean doing more with less. It means designing better systems that do more for you.

Three Steps to Start Fighting Burnout Today:

Audit your workflows: Where are your team’s biggest stress points? Intake? Documentation? Billing?
Listen to your staff: What tools frustrate them? What workarounds are they using to “make it work”?
Invest in automation: Look for tools that eliminate duplication, standardize workflows, and surface risks before they become problems.

Let’s Build a Better System Together

At Nymbl, we believe burnout doesn’t happen because your people don’t care. It happens because they’re working day in and day out in a system that doesn’t care for them. Our mission is to change that by providing you with more innovative tools, simpler workflows, and real-time visibility, enabling you to lead with confidence.

But we don’t build in a vacuum.

What makes Nymbl different isn’t just the technology, it’s the way we work. Every feature in our platform, from AI-powered documentation to customizable dashboards, has been developed in close partnership with the individuals who use it: clinicians, billing teams, ATPs, and practice leaders who face the challenges of O&P and CRT care every day.

We listen first, build second, and we never stop improving.

That means:

You’re not just adopting software. You’re helping shape it.
We regularly gather feedback from our customers and advisory councils to refine and expand features in direct response to real needs.

We speak your language.
Our implementation and support teams understand the nuances of orthotics, prosthetics, and complex rehab workflows because that’s all we do.

We don’t succeed unless you do.
Whether you’re looking to reduce burnout, clean up revenue cycles, or scale sustainably, we work alongside you to tailor Nymbl to your unique goals.

In a world where so many tools feel generic, disconnected, or built for someone else, we’re proud to offer a system that feels like it was made with you, because it was.

If you’re ready to give your staff the support they deserve and lead with clarity instead of chaos, we’d love to show you how.

Schedule a demo and see how our collaborative approach is setting a new standard for O&P and CRT software.

Fighting Burnout: Workflow Fixes That Support Your Staff and Your Bottom Line

Automated Task Management

Manual task tracking (think sticky notes, spreadsheets, and inbox reminders) is a recipe for burnout and missed revenue.

Nymbl replaces these with:

Rule-based workflows that auto-assign and escalate tasks

Visual tracking of each patient’s journey from intake to claim

Alerts for missing documentation or stalled cases

Result: No more guessing what’s next—your team stays aligned, on track, and confident.

Real-Time Visibility = Proactive Leadership

You can’t fix what they can’t see.

Nymbl’s business intelligence dashboards offer real-time insight into:

Staff caseloads and task bottlenecks

Documentation delays and payer trends

Referral slowdowns and revenue risks

Result: With visibility comes control, and with control comes peace of mind.

“AI Notes gets us 90% of the way there. We just make a few quick edits. We’re capturing far more detail than when we relied on memory, and we’re more focused on the patient, not the keyboard."

— Ryan Russell, Reseda Prosthetics and Orthotics

Unlocking revenue potential: Why O&P practices should rethink RCM

Wed, 30 Jul 2025 20:02:49 GMT

See how smarter RCM strategies can unlock revenue potential

According to the latest Trends in Practice Management Technology study, 70% of practices still manage reimbursements entirely in-house—despite rising payer complexity, staffing shortages, and regulatory changes.

This model is no longer sustainable for many organizations.

Download your copy of the white paper and learn how to:

Identify where traditional RCM models fall short in O&P
Cut denials and speed up payments through outsourcing
Use automation to improve accuracy and compliance
Apply lessons from a real-world case study
Strengthen billing operations and refocus on care

Nymbl Appoints Josh Davidson as Chief Technology Officer

Tue, 15 Jul 2025 17:25:28 GMT

Nymbl, the leading healthcare technology firm transforming practice management for DMEPOS providers, today announced the appointment of Josh Davidson as Chief Technology Officer. Josh will oversee the expansion of Nymbl's tech stack and drive innovation with a focus on scalable, secure solutions that enhance patient care and operational efficiency.

Josh brings over two decades of hands-on leadership in healthcare IT, software engineering, and SaaS product development. He has deep experience working with specialty EHR and practice management systems and understands how critical reliable, supportive technology is to delivering better outcomes in healthcare. Throughout his career, he has led modernization efforts across cloud infrastructure, driven platform scalability, and championed system resilience to support long-term growth in complex, regulated environments.

"I've spent my career building technology that healthcare teams can count on," said Davidson. "Nymbl is solving real problems for providers, and I'm excited to help scale a platform that's built to support both growth and reliability."

As CTO, Davidson will drive technology strategy, lead engineering and product teams, and strengthen Nymbl's roadmap for integrations, data analytics, and interoperability. His leadership will help modernize workflows and enable smarter, faster billing processes for customers.

"Nymbl is entering its next growth phase, and I couldn't be more excited to welcome our new CTO," said Josh Lau, CEO and Founder. "His experience scaling SaaS platforms in regulated environments and focus on quality and performance is exactly what we need to deepen our impact in orthotics, prosthetics, and DMEPOS care."

Nymbl Systems delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com .

How OrthoCraft Cut Documentation Time and Boosted Billing Efficiency with Nymbl AI Notes

Wed, 02 Jul 2025 13:36:54 GMT

Saving an hour a day: the impact of AI-powered documentation

Herschel Sauber, owner and president at OrthoCraft, a large orthotic and prosthetic practice serving patients in Brooklyn and New Windsor, NY, knows what it means to run a high-volume clinic. Personally responsible for 300 - 400 patients each month, he had long accepted that comprehensive documentation was a necessary but time-consuming part of his work.

But that process often came at a cost. It wasn’t unusual for visit notes from his 8-10 board-certified practitioners and residents to be delayed. And without completed visit notes, the entire billing process slowed down. “We’ve always aimed to get notes completed within 24 to 48 hours,” Sauber said. “But staying on top of that, especially in a busy practice, was difficult.”

That changed when OrthoCraft adopted Nymbl’s AI Clinical Notes earlier this year. The solution utilizes AI to listen during patient visits, automatically generating accurate and compliant documentation without the need to dictate or type as you go. For Sauber and Orthocraft, it was a game-changer.

A Smarter Way to Document

“It does take a little adjustment at first,” he admitted, “but once you understand that it’s not a dictation tool, and instead something that listens and learns from each actual visit, it becomes incredibly powerful.” He recounted a moment with a patient who needed an orthopedic item that fell within the boundaries of two different models. As the visit progressed, the system captured the nuances of the conversation and recommended the most appropriate item, demonstrating it had absorbed more than just keywords; it understood context.

Over time, the system has become more intelligent and more attuned to Sauber’s needs. It can recognize brands, sizes, and even his shorthand descriptions. “Now it knows what I mean when I reference a particular style or item. And the more I use it, the better it gets.”

Before Nymbl, Sauber had tried other ambient listening and documentation tools, but none integrated smoothly with his practice management system, which is Nymbl. Most required toggling between systems, copying and pasting notes into patient files, and disrupting the clinical flow.

With Nymbl, the process is different. “I open the chart, click record, and just have the conversation with my patient. When I’m done, the note is already there. I just review and make a few small edits if needed.”

More Time, Less Mental Load

That streamlined experience has resulted in significant time savings. Sauber estimates he now saves at least an hour every day. “When you’re seeing 10 to 12 patients a day, that’s huge. And it’s not just about time. It’s about headspace. Now, I can focus more on my patients and trust that the documentation is being handled.”

The improved note quality has also brought peace of mind. “When someone reviews one of my cases weeks later, everything is there. The visit notes are clear, complete, and easy to follow. Even for me, when I look back at my own notes, I understand the full picture.”

Supporting the Whole Team

OrthoCraft’s entire clinical team is gradually adopting the solution, and Sauber sees that as a positive step. “Some of our younger clinicians are naturally more comfortable with the technology, but overall, it’s making it easier for everyone. It allows me to focus on mentoring them in patient care rather than note-writing. That’s a better use of everyone’s time.”

He has also started experimenting with templates and bullet points to ensure that key areas, such as medical history and patient activity, are consistently addressed. And while those enhancements are still being refined, he sees them as another way Nymbl supports clinical consistency without adding administrative burden.

Reflecting on the decision to implement Nymbl’s AI Notes solution, Sauber doesn’t hesitate. “The benefits outweigh the costs, easily. Whether it’s saving time, improving clarity, or just making oversight simpler, each aspect on its own would make it worth purchasing the solution. Together, they’ve made a real difference in our practice.”

For practices considering the move, Sauber offers this advice: “Trust the process. It’s different, but it’s better. And the more you use it, the more you’ll see how much it can do.”

What Is Nymbl AI Notes?

Nymbl AI Notes is an intelligent clinical documentation tool built directly into the Nymbl platform, designed specifically for orthotic and prosthetic practices. It listens during patient visits and uses AI to generate clear, compliant, and highly detailed visit notes, all within your existing workflow.

Key features include:

• One-click recording from within the patient chart

• Automatic capture of clinical detail from real-time conversations

• Adaptive learning to recognize practitioner-specific terminology and preferences

• Seamless integration with Nymbl’s practice management system

• Consistent, high-quality documentation that supports compliance and speeds up billing

Whether you’re a solo clinician or managing a team, Nymbl AI Notes helps reduce documentation time, improve note quality, and increase confidence in every chart.

Ready to Reclaim Time and Streamline Your Practice?

OrthoCraft’s experience is just one example of how AI-driven documentation can transform the way O&P clinics operate. With Nymbl AI Notes, you're not just improving paperwork. You’re freeing up your team to focus more on patients and less on process.

Explore what Nymbl AI Notes can do for your clinic, visit www.nymblsystems.com/ai-clinical-notes to schedule a personalized demo today.

About Nymbl

Nymbl Systems' software solutions deliver better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers.

To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn.

Nymbl Systems Appoints Former IBM Security and Protenus CFO Brian Holtmeier as Chief Financial Officer

Thu, 19 Jun 2025 13:29:01 GMT

Nymbl Systems, a leading provider of cloud-based practice management software for orthotics and prosthetics (O&P), complex rehabilitation technology (CRT), and home medical equipment (HME) providers, today announced the appointment of Brian Holtmeier as Chief Financial Officer.

Holtmeier brings more than 20 years of financial leadership experience across enterprise and emerging growth companies, including his recent role as CFO of Protenus, a healthcare compliance analytics company. While at Protenus, he led the company through its Series C and D fundraising rounds and a successful acquisition by Bluesight in early 2024. Prior to that, he spent over 15 years at IBM, where he served as CFO of the Security Systems business unit and the acquired marketing automation firm, Silverpop.

“Brian’s experience driving financial strategy and scaling infrastructure at the intersection of healthcare and technology makes him an ideal fit for Nymbl,” said Josh Lau, founder and CEO of Nymbl Systems. “Beyond finance and accounting, Brian brings deep operational expertise spanning legal, compliance, IT, and people operations—critical areas as we continue to grow and serve more providers nationwide.”

The announcement comes on the heels of Nymbl’s recent strategic investment from Frontier Growth and Tamarind Hill, positioning the company to accelerate innovation, scale operations, and expand its leadership in the O&P, CRT, and HME markets.

Nymbl’s cloud-based software leverages modern technology—including AI—to automate key workflows like clinical documentation, patient intake, purchase ordering, and revenue cycle management. Trusted by hundreds of providers across the U.S., Nymbl helps practices streamline operations, increase efficiency, and improve patient care.

"Joining Nymbl at this stage is an exciting opportunity to help scale a company that’s truly changing how specialized healthcare practices operate," said Holtmeier. "The team has built something impressive — modern technology, a strong customer base, and a clear sense of purpose. I’m eager to support its continued growth and help deepen our financial and operational foundation as we move into the next chapter."

A New Look for What Comes Next

Mon, 19 May 2025 16:44:52 GMT

Stronger Brand. Same Mission.

We’ve refreshed our brand to better reflect our mission, our momentum, and the value we deliver to modern practices.

Nymbl has always done things differently. Our software is built to challenge the status quo, not replicate it. Today, we’re excited to introduce a bold new look that reflects what has always set us apart — modern technology, intuitive design, and a relentless focus on better outcomes.

This brand refresh isn’t about a new logo. It’s a statement of who we are: a bold, forward-thinking company redefining what practice management systems can do for O&P, CRT, and HME organizations.

Why Now?

Too many businesses are still relying on outdated tools to manage fast-moving, patient-centered care. The result? More admin, more workarounds, and less time for what matters most.

We built Nymbl to change that. And now our visual identity matches the bold innovation behind our platform.

With Nymbl, you get more than just a system that works - you get a partner that’s always pushing forward. We listen, we improve, and we build with purpose.

What’s New?

Our refreshed brand captures the clarity and confidence our users experience every day.

A modern, clean aesthetic
A bolder tone that reflects our forward momentum
Clear, focused messaging centered on outcomes
A consistent experience across platform, website, and support

It’s still the Nymbl you know,

just with a look that better reflects

how we’re changing the game.

Bold Results. Real Impact.

We don’t believe in innovation for its own sake. Every feature we release, every improvement we make, is designed to help practices like yours do more with less and grow without added overhead.

Grow your business without growing your expenses
Save 10 to 20 minutes per note
Cut down on denials and delays
Deliver more attentive, engaged patient care
Make smarter decisions with real-time data access
Stay compliant with less friction

Built With and For You

Innovation is only bold if it’s useful. That’s why our roadmap is shaped by the people who use Nymbl every day, including front-line practitioners, billing teams, clinical leaders, and business owners.

From intake to claims, scheduling to documentation, Nymbl is a truly all-in-one platform that adapts to your needs. Our cloud-based foundation means no more maintenance headaches, and our user-first design makes adoption fast and intuitive.

“We LOVE getting the money in the door faster and easier.”
– Liz Roof, Lifestyles O&P

“Looking back, we should have made the transition a long time ago.”
– Scott Huber, Elizur

“Our documentation is more accessible than ever. The communication between departments has even improved.”
– Jackie McCarthy, MedEast Ortho

“We knew we needed a system that could keep pace with our growth and help us find new efficiencies, so we switched to Nymbl.”
– Scott Riddle, Mary Free Bed Orthotics & Prosthetics + Bionics
Read the case study

Explore What’s Next

Our updated brand reflects a bold vision for the future of practice management: one where technology does the hard work behind the scenes so your team can focus on what matters most.

Take a tour around our new website to explore how Nymbl helps forward-thinking O&P, CRT, and HME practices simplify operations, improve outcomes, and reduce administrative burden.

Check out our NEW market-specific pages

Schedule a demo

A Message from Our Founder: Creating a Better Future Together

Fri, 16 May 2025 18:39:32 GMT

By Josh Lau, Founder and CEO, Nymbl Systems

When we first launched Nymbl Systems in 2016, we had a simple but ambitious goal: to bring modern, intuitive, and truly helpful software to healthcare practices—especially those in the Orthotic & Prosthetic (O&P) and Complex Rehab Technology (CRT) industries. These are specialized fields full of incredibly passionate professionals who dedicate their lives to improving patient mobility, independence, and quality of life. Yet when it came to managing their businesses, many were stuck with clunky, outdated systems that made their jobs harder, not easier.

I believed we could change that.

From the beginning, I knew our success wouldn’t just come from what we built, but how quickly and intelligently we could innovate. The healthcare landscape is always shifting—new regulations, changing payer requirements, growing patient expectations—and the ability to adapt has been critical. Nearly a decade later, that commitment to agility still defines everything we do.

Our team is deeply focused on solving real problems for real people. Every update we release, every integration we implement, every new feature we roll out—it all stems from conversations with the providers and administrators who use Nymbl every day. Their feedback, their pain points, and their goals shape our roadmap. That’s the heart of innovation: listening with intent and building with purpose.

One Unified Platform, Built for Your Workflow

Over the years, we’ve evolved from a simple concept into a comprehensive business management solution that simplifies patient intake, documentation, scheduling, billing, and revenue cycle management—all within one user-friendly, cloud-based platform. We’ve intentionally designed Nymbl to eliminate the fragmentation that so often plagues healthcare systems. Instead of juggling multiple vendors or trying to force-fit generic software into your practice, Nymbl brings everything together in one place.

That consolidation saves time. It improves communication across teams. It cuts down on costly errors. And most importantly, it allows providers to spend less time on screens and paperwork – and more time with their patients.

But simplicity doesn’t mean sacrificing compliance or security. Our platform is fully HIPAA-compliant and continuously monitored to protect patient data and minimize risk. We’ve also invested heavily in tools that proactively reduce coding errors, catch claim issues before submission, and help you avoid costly denials—because your revenue cycle shouldn’t be a guessing game.

Serving Those Who Serve Others

What truly drives us at Nymbl is the opportunity to serve the people who serve patients. Whether it’s an orthotist fitting a pediatric device, a CRT provider customizing a mobility solution, or an HME team coordinating care at home—we know your work is complex, and your time is valuable. That’s why we’ve made it our mission to create technology that works for you, not the other way around.

We’ve been especially proud to see how our platform has helped practices optimize their billing processes, improve cash flow, and maintain consistent revenue—even in uncertain times. With tools that automate routine tasks, flag potential issues, and provide clear insights into your financial health, Nymbl gives you more control and less stress.

And we’ve done it all while keeping our pricing transparent and fair. We believe healthcare businesses shouldn’t be punished with hidden fees or punished for growth. That’s why we offer flexible packages that scale with your needs and always tell you exactly what to expect.

Built for the Future, Backed by Partnership

At Nymbl, we’re not just building software—we’re building a long-term partner for your business. That means being more than a vendor. It means showing up, being responsive, and treating your success like it’s our own.

Over the past few years, we’ve expanded our ecosystem to include a growing network of integration and service partners. From best-in-class EMRs and clinical tools to billing services and strategic consultants, we’ve curated partnerships that add value to your daily operations. Our goal is to meet you where you are and connect you with the tools and support you need to grow, adapt, and lead.

And as healthcare continues to evolve, so will we. We’re investing in AI-driven documentation tools, intelligent analytics, and more robust patient communication features—all designed to make your day easier and your impact stronger.

Listening, Learning, and Leading

What makes Nymbl different isn’t just our technology—it’s our mindset. We see ourselves as learners first. We listen to the challenges providers face, we dig into the why behind your workflows, and we take the time to understand the real-world barriers that get in the way of great care or efficient operations.

This mindset has led us to countless improvements, from small UI tweaks to full-scale module launches. And we’ll never stop improving. Because when you’re building something for an industry that’s all about progress and outcomes, staying still just isn’t an option.

We also understand that no two practices are the same. That’s why we build flexibility into our platform—so whether you’re a solo provider or a multi-location enterprise, you can tailor Nymbl to your unique needs and goals.

Looking Ahead

As I reflect on how far we’ve come, I’m filled with gratitude—for our clients, our partners, and our team. Every milestone we’ve hit has been made possible by people who believed in our vision and trusted us to be part of their journey.

But I’m even more excited about what’s next.

We’re leaning into the future with confidence, creativity, and a clear sense of purpose. There’s so much opportunity to continue improving how care is delivered, managed, and reimbursed—and we’re here for all of it.

To our current customers: thank you for being part of the Nymbl family. Your feedback, trust, and partnership continue to shape who we are and where we’re going.

To those just discovering us: we’d love to show you what’s possible when your software actually works for you.

Here’s to building a better future—together.

Josh Lau
Founder & CEO, Nymbl Systems

See for Yourself! Schedule a personalized demonstration of the Nymbl solution that is right for your business.

The Rise of AI in O&P Practices: Are You Ready?

Thu, 15 May 2025 17:17:07 GMT

2025 Trends in O&P Practice Management: Article III

Artificial intelligence (AI) has quickly moved from a futuristic buzzword to a practical reality, and the orthotics and prosthetics (O&P) industry is taking notice.

New research reveals that 80% of O&P practice leaders are interested in using AI and machine learning (ML) to streamline operations, improve documentation, and enhance patient workflows. In an environment where shrinking margins, workforce shortages, and rising patient expectations are daily pressures, practices that adopt AI will have a powerful advantage.

If you're still thinking of AI as "something to watch" for the future, it's time to rethink your timeline. The future is here.

Want to see the full insights from nearly 100 O&P practice leaders and learn where AI is making the biggest impact? Download the full 2025 Trends in O&P Practice Management Technology Report here .

AI Adoption in O&P: No Longer Optional

The latest Trends in O&P Practice Management Technology Report of nearly 100 O&P practice leaders shows a clear appetite for AI across the industry. Leaders aren't just curious... they're ready to invest.

The top areas where O&P practices plan to apply AI first include:

Claims Automation
Clinical Documentation Support
Patient Intake and Scheduling Workflows

As AI-driven tools become more accessible and tailored for healthcare, O&P practices are realizing they can't afford to wait. Those who adopt now will see faster reimbursements, reduced administrative burdens, better compliance, and higher staff satisfaction.

AI isn't just about technology. It's about creating a more efficient, patient-centered, and resilient practice.

Top Benefits of AI for O&P Practices

1. Faster Reimbursements and Cleaner Claims

Billing errors, incomplete documentation, and claim denials slow down revenue and put practices at risk. AI solutions can:

Pre-scrub claims for missing or incorrect data.
Flag documentation issues before submission.
Speed up denial management with automated workflows.

Result: Practices can get paid faster, improve cash flow, and spend less time battling payers.

2. Reduced Administrative Burden

Manual data entry, repetitive form-filling, and compliance tracking are major drains on staff time. AI helps by:

Auto-populating forms with structured patient data.
Assisting clinicians with real-time clinical notes.
Handling back-office tasks like eligibility verification.

Result: Staff and clinicians can spend more time with patients and less time on paperwork.

3. Improved Compliance and Audit Readiness

CMS and payer regulations are constantly changing, making compliance a moving target. AI tools assist by:

Ensuring required documentation is captured during visits.
Updating forms and processes as payer requirements evolve.
Providing real-time checks to catch missing elements before claims go out.

Result: Fewer rejected claims, faster audits, and more reliable reimbursement.

4. Enhanced Patient Experience

AI-powered patient engagement tools make it easier to:

Schedule appointments online.
Receive automated appointment reminders and follow-up surveys.
Complete digital intake forms ahead of visits.

Result: Happier patients, higher retention rates, and better outcomes.

What O&P Leaders Expect from Their Software Partners

The research shows that today's O&P leaders demand more from their technology partners. They expect:

Continuous Innovation: Frequent product updates and new AI capabilities.
Ease of Use: AI tools that work behind the scenes without adding complexity.
Cost-Effectiveness: Solutions that deliver measurable ROI.
Responsive Support: Help when they need it, from people who understand O&P.

If your current practice management system isn't actively incorporating AI or doesn't have a roadmap for doing so, it's time to ask tough questions.

AI Success Stories Are Already Emerging

Early adopters in healthcare who leverage AI are already seeing:

20–30% reductions in administrative workload.
Faster claims processing with fewer denials.
Higher staff satisfaction due to less manual work.

O&P practices have a prime opportunity to join these success stories by implementing AI-driven solutions today.

What to Look for in AI-Enabled O&P Software

When evaluating your next practice management system, look for one that:

Integrates AI-powered clinical documentation tools like ambient note capture.
Includes predictive analytics dashboards for business insights.
Streamlines patient intake with intelligent forms and scheduling.

Pro tip: Select a partner, not just a vendor. Choose a company committed to continuous AI innovation and responsive, O&P-focused support.

The Bottom Line: The Future Belongs to the Nymbl

Practices that delay adopting AI risk falling behind in efficiency, profitability, and patient satisfaction. Those who invest now will:

Operate more efficiently.
Protect and grow margins.
Deliver a better experience for both patients and staff.

The majority of O&P leaders recognize that AI is not a trend — it's a transformational shift. The only question is whether your practice will lead or lag behind.

How Nymbl Systems is Leading the Way with AI

Nymbl Systems is at the forefront of AI innovation for O&P practices. Our solutions are designed to help practices streamline workflows, enhance compliance, and boost profitability. Key AI-powered features include:

AI Notes : Automatically capture and format clinical documentation with ambient listening technology, allowing practitioners to focus on patient care instead of paperwork.
Claims Automation: Pre-scrub claims to catch errors before submission and accelerate reimbursement cycles.
Predictive Business Intelligence: Gain real-time insights into practice performance with smart, drill-down dashboards.
Intelligent Patient Intake: Simplify onboarding with AI-driven forms and appointment scheduling.

With continuous innovation and a deep understanding of the O&P industry, Nymbl helps practices stay competitive and ready for the future.

The Top 3 Technology Investments O&P Leaders Are Prioritizing in 2025

Thu, 01 May 2025 20:08:00 GMT

Why 71% of O&P Practices Are Dissatisfied with Their Systems — And What Smart Leaders Are Investing In Next

The world of orthotics and prosthetics (O&P) is evolving rapidly. Yet while 90% of O&P practices have adopted some form of practice management software, a surprising 71% report being less than fully satisfied with their current systems. As challenges around profitability, staffing, and operational efficiency intensify, leaders are realizing that outdated technology may be holding them back.
A new, independent research study commissioned by Nymbl Systems highlights exactly where nearly 100 O&P practice leaders are struggling, and more importantly, where they are investing to future-proof their businesses.
If you're relying on aging software or piecemeal solutions, it's time to rethink your technology strategy — or risk getting left behind. Let's explore the trends reshaping O&P practice management and what investments are critical for 2025 and beyond.

The Big Challenges Facing O&P Practices in 2025

According to a survey, Trends in Practice Management Technology [hyperlink this report], the top challenges keeping executives up at night include:

Shrinking Profit Margins (37%)
Workforce Shortages (28%)
Managing a Growing Patient and Referral Base (19%)

These aren't temporary hurdles. Leaders expect these challenges to persist over the next 3–5 years, putting added pressure on practices to work smarter, faster, and more profitably.
Yet despite adopting practice management systems, most practices aren't seeing the full benefits. Rigid workflows, poor customer support, and lack of innovation were cited as top reasons for dissatisfaction.

Many O&P software systems simply haven't kept up with the realities of running a modern practice.

If your current O&P software isn't actively helping you boost margins, automate workflows, and retain staff, it's not just a minor inconvenience — it's a competitive disadvantage.

Where Smart Leaders Are Investing Next

Faced with persistent operational challenges, O&P leaders are directing their investments into three core areas:
1. Revenue Cycle Management (RCM) Transformation
Managing the revenue cycle is getting harder, not easier. Despite this, 70% of O&P practices are still handling all RCM functions in-house. Meanwhile, other healthcare sectors have embraced outsourcing to specialized RCM partners, leading to faster payments, fewer denials, and reduced overhead costs.
Forward-thinking O&P leaders are now:

Seeking RCM technologies that integrates pre-submission scrubbing, real-time eligibility checks, and denial management.
Exploring partial or full outsourcing models to lighten the administrative burden.
Prioritizing systems that provide transparency into claims status and cash flow.

Takeaway: Practices that modernize their RCM processes will get paid faster, reduce audit risks, and free up staff to focus on patient care.
2. Smarter Compliance and Documentation
Compliance is a moving target. CMS and private insurers constantly update regulations, making manual documentation risky and inefficient.
New AI-powered documentation tools are changing the game by:

Capturing and formatting clinical notes automatically.
Reducing human error.
Helping practices create clean claims faster.

Takeaway: Practices that embrace AI tools will protect revenue streams, speed up billing cycles, and minimize compliance risks.
3. Inventory and Purchasing Efficiency
Managing inventory used to be a back-office task. Today, poor inventory management can cost practices valuable time and money.
Practices are now investing in O&P software that:

Automates purchasing.
Integrates vendor ordering directly into their practice management systems.
Provides real-time inventory visibility.

Takeaway: Streamlining inventory means less waste, fewer shortages, and better financial control.

Technology Expectations Are Higher Than Ever

When asked what they expect from their O&P software partners, practice leaders made it clear: they want more.

Top expectations for practice management systems in 2025:

Better visibility into business performance (28%)
Improved staff productivity (24%)
More process automation (20%)
Improved clinical resource productivity (15%)

And it's not just about features — leaders are demanding cost-effective solutions, responsive customer support, and continuous innovation from their vendors.
Takeaway: If your current system isn't delivering on these fronts, you're at risk of falling behind competitors who are already modernizing.

The Rise of AI in O&P Practice Management

One of the most promising shifts in O&P software is the adoption of artificial intelligence (AI) and machine learning (ML).
In the survey, a remarkable 80% of O&P leaders expressed interest in using AI to:

Automate claims processes.
Improve clinical documentation.
Streamline patient intake workflows.

Modern O&P software platforms are rapidly integrating AI to help practices work smarter, not harder. From ambient clinical documentation to predictive revenue cycle analytics, AI will soon be a "must-have" — not a "nice-to-have."
Takeaway: Practices that embrace AI will have a significant edge in operational efficiency, profitability, and patient satisfaction.

Are You Ready for the Second Half of 2025?

The O&P landscape is shifting. Practices that continue relying on outdated, rigid systems will struggle with growing administrative costs, staff burnout, compliance risks, and slower growth.
But those who invest now in modern O&P software — with integrated RCM services, AI-driven documentation, automated inventory management, and better business intelligence — will be ready to thrive.
The message from the research is clear: expect more from your technology partners.
Want to see the full insights from nearly 100 of your peers? Download the full 2025 Trends in O&P Practice Management Technology Report here [link to report]

Building toward modern O&P practice management

Thu, 24 Apr 2025 15:33:00 GMT

What O&P Practice Leaders Should Look for in a Modern Practice Management System

In the evolving landscape of Orthotics and Prosthetics (O&P), practice leaders are increasingly relying on practice management systems (PMS) to streamline operations. However, recent research indicates that 71% of practice leaders are less than fully satisfied with their current systems, with 32% considering a switch in the near future. Given that 90% of practices currently use a PMS, it’s critical to understand what features drive satisfaction and where current solutions are falling short.

Key Characteristics of an Effective O&P Practice Management System

1. Ease of Use & Efficiency Gains

46% of respondents hold financial leadership roles, and 24% are in business leadership—indicating that administrative efficiency is a top concern.
Practices that reported satisfaction with their current PMS cited ease of use and efficiency as the top benefits.

Nymbl’s intuitive interface and mobile-friendly design streamline daily operations, minimizing training time and enhancing productivity.

2. Revenue Cycle Management (RCM) Capabilities

70% of O&P practices still manage revenue cycle functions in-house, whereas other healthcare sectors increasingly outsource these functions.
Among the biggest areas for improvement in 2025, revenue cycle management topped the list at 39%.

Nymbl offers end-to-end RCM solutions , improving reimbursement rates and reducing administrative workload.

3. Automation & AI Integration

80% of O&P leaders are interested in using AI and machine learning to create efficiencies in claims automation, documentation, and patient intake workflows.

AI-driven features like Nymbl’s AI Notes streamline clinical documentation, automatically capturing and formatting notes for review.

4. Reliable Customer Support & Innovation

Lack of customer support and outdated workflows were cited as primary reasons for dissatisfaction with current systems.
Practices considering a PMS switch prioritize cost-effectiveness, responsive customer support, and ongoing innovation.

Nymbl delivers continuous innovation with 10+ product releases annually.

The Importance of Choosing the Right Practice Management System

Selecting the right PMS is not just a technology decision—it is a strategic business decision that impacts every aspect of an O&P practice. Given that 71% of practice leaders report being less than fully satisfied with their current system, the research makes it clear that many PMS solutions are falling short of industry needs. Practices must consider their long-term growth objectives, operational challenges, and evolving patient expectations when evaluating PMS options.
A modern PMS should not only address immediate workflow inefficiencies but also position practices for future success. Leaders who participated in the research study emphasized three core expectations from their PMS:

Better insights into business performance (28%) – A robust PMS should provide real-time data visibility and reporting tools to help practice leaders make informed decisions.
Improved productivity of administrative staff (24%) – Automating manual tasks and reducing the administrative burden should be a top priority.
More automation of business processes (20%) – AI-driven automation can optimize billing, documentation, and patient management workflows.

With the O&P industry evolving rapidly, practices must ensure that their PMS can keep pace with technological advancements and regulatory changes. The right PMS should not only solve today’s problems but also equip practices with the tools to thrive in the years ahead.

Why Nymbl Stands Out

With industry-leading AI features, a customer-first approach, and robust revenue cycle management capabilities, Nymbl addresses the top challenges facing today’s O&P practices. By aligning with an innovative and responsive technology partner, practices can improve efficiency, enhance compliance, and drive profitability.
As practices look to the future, the need for a modern, intelligent, and scalable PMS has never been greater. The key to success lies in selecting a system that not only meets current needs but also evolves with the industry—one that enhances productivity, ensures financial stability, and supports superior patient care.
See why hundreds of O&P practice leaders have made the switch to Nymbl Systems. Schedule a demo.
Want to see the full insights from nearly 100 of your peers?

Download the full 2025 Trends in O&P Practice Management Technology Report

2025 trends in O&P practice management technology

Tue, 01 Apr 2025 20:52:27 GMT

Inside the future of O&P practice management

New research reveals that most (90%) of O&P practices have turned to practice management systems to help run their businesses, but overall satisfaction with these systems is low with 71% less than fully satisfied with their current system. What is driving this less-than-stellar performance, and what are leaders looking for in 2025?

Read what more than 80 O&P practice leaders had to say.

Inside, you'll learn:

The top challenges facing O&P practices in 2025
Why 71% of leaders are dissatisfied with current systems
How AI and innovation are driving new efficiencies
What to look for in your next technology partner

Nymbl Systems to present CRT Practice Management innovations and insights Medtrade and International Seating Symposium

Mon, 17 Feb 2025 21:48:00 GMT

Nymbl's innovative solutions on display at national CRT industry conferences

COLUMBUS, Ohio, Feb. 12, 2025 /PRNewswire-PRWeb/ -- Nymbl Systems , a leading provider of cloud-based practice management software for Orthotics and Prosthetics (O&P), Complex Rehabilitation Technology (CRT), and Home Medical Equipment (HME) providers, today announced its participation in two upcoming premier events for healthcare professionals.
Nymbl Systems will present in the CRT Live exhibit at Medtrade , scheduled for February 18-20, 2025, at the Kay Bailey Hutchison Convention Center in Dallas, TX. Nymbl will present with Dan Fedor, billing and reimbursement expert, Compliance Director at VGM Group, Inc. on the topic "Driving Efficiency and Revenue Optimization for CRT Businesses."
Nymbl Systems will also exhibit at the International Seating Symposium ( ISS ), taking place March 20-22, 2025, in booth #602 at the David L. Lawrence Convention Center in Pittsburgh, PA. Josh Lau, Nymbl Founder and CEO, will deliver a presentation on, "Harnessing AI to Enhance Patient Care and Operational Efficiency."

Nymbl Systems continues to push the boundaries of technology for CRT practices, offering solutions designed to improve operational efficiency, enhance revenue streams, and simplify complex workflows. Attendees at Medtrade and ISS will have the opportunity to connect with Nymbl experts, see live demonstrations of the company's innovative tools, and discover how these advancements can transform their practices.
"The CRT market is experiencing tremendous growth, and leaders are looking for new ways to efficiently serve more patients while maintaining quality and protecting profit margins," said Josh Lau, Founder and CEO, Nymbl Systems. "That's exactly what Nymbl solutions are designed to do. We're thrilled to showcase our latest AI-powered software solutions and share actionable strategies at Medtrade and ISS. Our focus is steadfast – deliver innovations that empower our customers to achieve greater efficiency and financial success."
Featured demonstrations include:

LMN: Serving as a critical communication bridge between clinicians, providers, and payers, our new LMN feature reduces claim denials, expedites patient access to essential equipment, and maintains comprehensive documentation for audits.
XML Import: Customers can seamlessly exchange data across systems, reducing manual entry errors, expediting claims and documentation workflows.
AI Notes: Automate the transcription and summarization of clinical notes to significantly reduce time spent on documentation, saving one day per week of administrative work.
Single-page patient intake: Consolidate all critical patient details on one user-friendly screen and reduce intake time by up to 20%.

"We've been consistently impressed by how Nymbl has elevated innovation in the CRT community over the past few years," said Tyler Mahncke, SVP of Clinical Mobility and Accessibility at VGM & Associates. "Their forward-thinking approach and dedication to improving both clinical and operational outcomes have positioned them as a true leader in our industry shaping the future of complex rehab technology." Nymbl will also make their "Driving Efficiency and Revenue Optimization for CRT businesses" presentation available virtually via webinar on March 6 at 12pm ET.
For more information, including registration, visit https://info.nymblsystems.com/crt-webinar .
About Nymbl SystemsNymbl Systems is a leading provider of cutting-edge practice management solutions designed specifically for CRT and O&P practices. By integrating advanced technology with user-friendly tools, Nymbl helps healthcare providers streamline operations, optimize revenue, and deliver exceptional patient care.
About VGMVGM & Associates is the nation's largest and most comprehensive Member Service Organization (MSO) for post-acute healthcare including DME/HME, Respiratory, Sleep, Wound Care, Complex Rehab, Women's Health, Home Modifications and Orthotics & Prosthetics providers. Approximately 3,500 providers with nearly 9,000 locations rely on VGM to connect them to valuable resources every single day.
Media Contact Katie Lachey, Nymbl Systems, 1 937-308-0898, klachey@nymblsystems.com , www.nymblsystems.com SOURCE Nymbl Systems

Nymbl Systems Secures Strategic Equity Investment from Frontier Growth to Accelerate Innovation and Expansion

Tue, 17 Dec 2024 16:40:00 GMT

Nymbl Set to Expand Market Leadership with New Investment from Frontier Growth

Nymbl Systems, a leading provider of cloud-based practice management software for Orthotics and Prosthetics (O&P), Complex Rehabilitation Technology (CRT), and Home Medical Equipment (HME) providers, today announced a strategic investment from Frontier Growth, a growth equity investment firm that partners with growth stage vertical software companies to support them through their journey to become market leaders. This partnership provides capital and resources to accelerate Nymbl’s growth, drive continued product innovation, and enhance its ability to support healthcare providers nationwide.
Nymbl’s innovative cloud-based and comprehensive practice management software platform leverages advanced technology, including artificial intelligence, to streamline key processes like clinical documentation and patient intake as well as inventory purchase ordering and revenue cycle management. By automating these workflows, Nymbl empowers providers to improve efficiency, accelerate revenue cycles, and deliver better patient care. Trusted by hundreds of O&P, CRT, and HME businesses, Nymbl is reshaping how healthcare providers operate in a rapidly evolving market.
“This partnership with Frontier Growth is a major milestone for Nymbl Systems,” said Josh Lau, CEO of Nymbl Systems. “Their deep expertise in scaling vertical SaaS businesses, combined with their 'people-first culture’ aligns perfectly with our customer-centric approach, making them the ideal partner to help us achieve our growth objectives. We’re excited to partner with Frontier to expand our reach, develop even more innovative solutions for our customers, and strengthen our mission to help providers deliver exceptional care while optimizing their operations.”
With over 25 years of experience in growth equity investing, Frontier Growth partners with domain experts who transform industries through modern vertical SaaS solutions that customers love. Frontier’s investment will enable Nymbl to scale its operations, introduce new AI-powered features similar to the company’s recently launched ‘AI Notes’ offering, and continue providing solutions that align with the evolving needs of healthcare providers.
“Nymbl Systems is transforming how healthcare providers manage critical workflows,” said Dave Pandullo, Partner at Frontier Growth. “We were extremely impressed by Nymbl’s track record of product innovation and exceptional customer trust they’ve earned, as evidenced by their strong market traction with hundreds of providers across the U.S. We’re excited to partner with the Nymbl team to support their vision of driving continued innovation and improving outcomes for the O&P, CRT, and HME markets. We believe there's a compelling opportunity for Nymbl to continue winning its market, further amplifying value to its customers, and ultimately transform these verticals.”
In conjunction with the investment, Dave Pandullo will join the Nymbl Board of Directors alongside existing investor Ben Trumbull of Tamarind Hill, Josh Lau and Chad Feinberg of Nymbl, and independent director, Mike Morgan, former CEO of Updox.
“Nymbl’s strong track record, exceptional leadership, and customer-first culture set them apart,” said Ben Trumbull, Managing Partner at Tamarind Hill. “We’re excited about the opportunities ahead and proud to support their success alongside Frontier Growth, a strong partner to help Nymbl navigate this next leg of their journey, driving innovation and delivering exceptional value to their partners.”
About Nymbl Systems Nymbl Systems delivers innovative, cloud-based software solutions that streamline workflows, enhance efficiency, and accelerate revenue for healthcare providers focused on improving mobility and patient outcomes. By harnessing the power of AI, Nymbl’s platform automates processes such as clinical notes and patient intake, enabling businesses to operate more effectively and grow. Based in Columbus, Ohio, Nymbl works with hundreds of O&P, CRT, and HME providers across the U.S. To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn , Facebook , and Twitter .
About Frontier Growth Founded in 1999, Frontier Growth is a growth equity investment firm based in Charlotte, North Carolina that specializes in partnering with founders of vertical SaaS companies to help them scale and reach new heights. By leveraging its deep experience helping growth-stage vertical SaaS companies scale to market leadership positions, Frontier provides tailored support and resources to help drive sustainable growth and scalability. Frontier’s ‘people-first’ philosophy to investing is founded upon putting people before numbers – a belief that it’s the people around the table collaborating together that make the difference in driving true innovation and growth. With over 15 years of experience investing in vertical SaaS, Frontier has completed more than 25 vertical SaaS investments since inception. Frontier typically makes initial equity investments of $5-30 million in mission critical vertical SaaS companies with $3-20 million of annual recurring revenue (“ARR”) and +25% annual growth. For more information about Frontier, please visit www.frontiergrowth.com .
About Tamarind Hill Tamarind Hill is a venture capital firm dedicated to transforming early-stage B2B healthcare companies into pioneering market leaders. The firm provides strategic guidance, deep networks, and milestone-driven capital to ventures focused on three key areas: decentralized care, economics of care, and healthcare supply chain. Tamarind Hill helps founders transition from early product-market fit to scalable commercialization, enabling them to secure growth capital or achieve attractive exits.
With an operator-first mentality, Tamarind Hill approaches early-stage venture investing with a private equity style, hands-on approach. The team comprises industry trailblazers who have achieved successful exits, using their earned perspective to guide founders on their unique journeys to scale. To date, firm has made roughly 20 investments across two funds, typically leading Seed rounds of $2-7 million while reserving capital for follow-on investments.
For more information, visit www.tamarind-hill.com .
Read the full press release.

Mary Free Bed Orthotics & Prosthetics + Bionics Switches to Nymbl Systems

Mon, 11 Nov 2024 16:14:00 GMT

10-Practice O&P business turns to Nymbl Systems to support its growth and need for greater efficienciess

DUBLIN, Ohio, November 11, 2024 – Nymbl Systems announced today that Mary Free Bed Orthotics &Prosthetics + Bionics has selected Nymbl’s innovative, cloud-based practice management platform. Mary Free Bed O&P+B, a highly respected nonprofit known for its commitment to exceptional care, aims to meet the needs of an expanding network of clinics and mobile units across the Midwest.

“We are experiencing tremendous growth in our business and our previous practice management system was slowing us down,” said Scott Riddle, Vice President of Mary Free Bed Orthotics & Prosthetics + Bionics.. “Speed and accessibility become very important to us. We knew we needed a system that could keep pace with our growth and help us find new efficiencies across every part of our business, so we switched to Nymbl.”

In contrast to their former self-hosted system, Nymbl’s fully web-based platform provides Mary Free Bed O&P+B with the flexibility to access data and manage workflows from any location with internet connectivity. This capability is especially valuable to the Mary Free Bed O&P+B team, which operates four mobile units and often works with patients in diverse settings outside the clinic.

“As a nonprofit O&P provider, we work closely with physical therapy and other specialties within our interdisciplinary care model,” explained Riddle. “One of the things we love about Nymbl is that the entire system is web-based and accessible from anywhere, on any device, at any time, which has been a game-changer, especially with our clinicians conducting home visits and our mobile units out in the field. Nymbl’s accessibility and seamless integration make it possible to grow with confidence in our EMR, knowing it supports both our in-clinic and on-the-road needs.”

Ease of Use: A Critical Differentiator

According to Riddle, one of the standout advantages of Nymbl is its intuitive design. Unlike the previous practice management system, which required navigating multiple modules for different tasks, Nymbl places all necessary tools — from billing to patient management — within a single, user-friendly interface. This shift has significantly streamlined onboarding and training for new employees.

According to Riddle, “With Nymbl, everything is in one easy-to-navigate space, from prescription and purchasing information to billing data, making it incredibly intuitive. This simplicity has made the onboarding process for our new employees much smoother, allowing us to focus on providing the best care possible.”

The ease of use is particularly important as Mary Free Bed O&P+B continues to grow. With each new location and team member, the organization needs a system that facilitates rapid onboarding, allowing new staff to integrate quickly and focus on patient care. Riddle added, “Training employees in Nymbl has been remarkably easier than with previous systems. As we expand, having an EMR that doesn’t require lengthy training means new hires can become productive much faster. It’s just a lot more intuitive, which positively impacts our overall efficiency.”

Improving Efficiency with Task Management and Real-Time Transparency

In addition to accessibility and ease of use, Nymbl’s task management system has proven invaluable for improving communication between clinical and administrative teams. “The tasking system has really streamlined our processes,” explained Riddle. “It’s improved our pipeline and handoff process, giving both clinicians and admin teams real-time transparency without the need for constant messaging.”

With Nymbl, clinicians can easily track a patient’s progress, ensuring nothing gets missed and that every team member is aware of their responsibilities. This transparency has contributed to faster, more efficient workflows, which are critical to the organization’s goal of expanding and enhancing patient care across multiple locations.

A Culture of Partnership and Innovation

Mary Free Bed O&P+B’s transition to Nymbl aligns with the company’s commitment to continuous improvement and innovation. Nymbl’s customer-focused culture has created a strong partnership, fostering a sense of collaboration that resonates with Mary Free Bed O&P+B’s values. Riddle praised Nymbl’s customer service and responsiveness, highlighting the company’s dedication to improving and refining its product based on client feedback. “It feels like a partnership, and that’s what we’re looking for in our relationship with an EMR system. We intend to be with Nymbl for a long time and expect to grow together in the years to come.”

Nymbl’s forward-thinking development pipeline, which includes upcoming AI-driven features, reflects its commitment to providing cutting-edge solutions for the O&P industry. Riddle expressed excitement about the future possibilities, noting that innovations like AI-enhanced documentation could further streamline workflows and improve documentation accuracy. “Nymbl seems to be ahead of the curve on AI, and if they can implement this feature, it could be a real game-changer for us in practice.”

A Wave of Change in the O&P Industry

Mary Free Bed O&P+B’s decision to switch to Nymbl Systems reflects a larger trend in the orthotics and prosthetics (O&P) industry as more organizations seek modern, user-friendly, and adaptable EMR solutions. Nymbl’s growth and success demonstrate the value of its innovative approach, which prioritizes accessibility, ease of use, and responsive customer service. As Nymbl continues to expand, it’s clear that the platform offers significant advantages that resonate with O&P practices nationwide.

To learn more about how your practice can benefit from switching to Nymbl’s practice management system, visit nymblsystems.com/OP .

About the Mary Free Bed Orthotics & Prosthetics + Bionics Program

Mary Free Bed O&P+B’s team of certified orthotists and prosthetists help patients safely achieve the most function, mobility, and independence. They coordinate and integrate every aspect of the patient’s care, including physical, psychological, and social needs. Together, they will create a plan that blends expertise with the latest technology to find the best solution for the patient. Their clinics across Michigan specialize in products and services to empower independence. Services are available for adults and children. The team works closely with the patient to create solutions customized to the patient’s needs, goals, and financial considerations. To learn more about Mary Free Bed O&P+B, visit https://www.maryfreebed.com/services/orthotics-prosthetics-bionics/ or follow them on Instagram, YouTube, and LinkedIn

About Nymbl Systems

Nymbl Systems' software solutions deliver better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymblsystems.com or follow Nymbl on LinkedIn, Facebook, and Twitter.

Read the full announcement here .

Why CRT Providers Switch to Nymbl

Thu, 31 Oct 2024 21:08:00 GMT

Managing a growing Complex Rehabilitation Technology (CRT) practice today demands a modern platform and practical features that streamline your team's workflows, ensure compliance, enable proactive financial management, and enhance patient experiences.

As CRT providers face growing operational pressures and rising patient expectations, many find that Nymbl's all-in-one CRT solution offers the capabilities they need to thrive and grow. This blog examines Nymbl’s product approach, next-generation platform, and practical features that lead CRT providers to switch from legacy platforms to Nymbl.

Benefits of Switching to Nymbl

First, let's explore a few of the key benefits that CRT providers achieve when they run their business with Nymbl:

Streamlined Workflows
Nymbl simplifies and automates many crucial processes for CRT teams. The solution reduces manual tasks, from intake and scheduling to claims management and financial reporting. This allows staff to focus less on paperwork and more on their highest-value efforts, such as improving claims management or delivering exceptional patient care.

Faster Payments
Nymbl's efficient claims management reduces billing errors and speeds up reimbursements, helping CRT providers get paid faster and improve cash flow. Nymbl also offers outsourced revenue cycle management services, handling everything from accuracy checks and claim submissions to accounts receivable management and payment posting.

Data-Driven Decisions
With comprehensive, intuitive reporting, Nymbl empowers CRT providers to make more informed decisions based on data. This insight and control help CRT providers optimize every aspect of operations, from patient care to financial management.

Improved Patient Experience
Nymbl is designed to enhance every aspect of the patient journey, from intake to assessments and payments. By smoothing every patient interaction, Nymbl allows CRT teams to focus on delivering exceptional patient care.

Top Nymbl Capabilities for CRT Providers

Let’s explore Nymbl’s practices, platform, and product features that deliver an elevated experience and improved performance for CRT providers.

The Nymbl Approach to Supporting CRT Providers

Any discussion about the value Nymbl delivers starts with our partnership with CRT teams and their experience with our company and product, from implementation and training to ongoing collaboration on product enhancements.

Nymbl takes an integrated approach to data migration, implementation, and training to ensure your practice is up and running rapidly with Nymbl. Once your data is migrated, you always have access — your data is yours, and it's always easy to export it for any reason.

Our team has a relentless focus on exceptional customer support with dedicated contacts on our team, real-time availability through online chat, and a robust help center, all of which power our Net Promoter Score (NPS) of 85+.

Finally, our customer-driven approach to development means our team hears your voice. With ten or more new releases yearly, Nymbl ensures continuous innovation, keeping your business equipped with the latest enhancements and capabilities. Don't just take our word for it, hear from our satisfied customers here.

Nymbl's Cloud-Native Technology

Next, let’s explore how our technology platform differs from rigid legacy solutions that may be web-enabled but are not built on a modern platform. Nymbl's cloud-native SaaS platform offers seamless scalability, robust security, and an optimized user experience.

With a modern, user-friendly interface, Nymbl provides a clean, intuitive experience that simplifies onboarding and daily tasks. Nymbl’s mobile-friendly design allows users to access the platform anywhere on any device to manage tasks, complete home assessments, and check reports. In addition, Nymbl centralizes documents and notes to eliminate the need to switch between different product sections or modules to search for relevant documents.

Nymbl’s Practical Features That Optimize CRT Team Performance

Let’s take a closer look at the features that enable efficiency in patient interactions and internal workflows that are essential for any CRT provider:

Streamlined Patient Intake, Scheduling, and Payments
Nymbl simplifies intake with a single-page patient intake that efficiently captures all necessary details without navigating around multiple areas of the product. It also integrates calendar management with Outlook and Google for easier scheduling, automatic appointment confirmations to reduce no-shows, and seamless credit card processing for simplified patient transactions.

Mobility for ATPs and Clinicians
Not only is Nymbl built for any user to access the product from anywhere, any device, but Nymbl also helps mobile staff gain efficiencies during visits to patients’ homes or to multiple locations. Features such as quick access to maps for navigating to a patient’s address, mobile assessments that automatically update the patient chart, and instant media capture to easily upload images directly to Nymbl (not to your phone) take a little work out of each step that adds up to significant efficiency gains.

Optimized Billing and Business Management
Nymbl equips CRT providers with powerful operational features that enhance efficiency, ensure accuracy, and provide valuable data insights. Reduce manual entry with the ability to digitize and autofill any form with information from a patient chart. Achieve more efficient claims management with a single-page hub and automate billing for Medicare-capped equipment rentals. Simplify financial workflows by automating ERAs, EOBs, and remittance postings through Nymbl’s integration with Waystar. A robust and intuitive AR tracking module and flexible financial reporting tools make it easier to manage outstanding balances and close the books effectively. Finally, Nymbl's business intelligence dashboards and drill-down reporting enable more informed, data-driven decisions.

Ready to Make the Switch?
Let’s talk! We want to learn more about your business and your challenges. To learn more and see a personalized demo of Nymbl in action, get in touch with us today.

Nymbl Systems Launches AI Notes to Streamline Clinical Notes for O&P Providers

Thu, 12 Sep 2024 16:45:00 GMT

Innovative AI-powered solution helps O&P clinicians save up to a day a week spent on capturing, summarizing, and editing clinical notes

DUBLIN, Ohio, September 12, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, today announced the launch of the industry’s first artificial intelligence-powered clinical notes solution specialized for orthotics and prosthetic (O&P) practices.

Nymbl’s AI Notes helps O&P clinicians balance engaging in quality patient interactions with completing detailed clinical notes that meet compliance standards. Typically, O&P clinicians spend up to 40 percent of their time completing clinical notes. By automating capturing, summarizing, and editing their notes with AI Notes, clinicians can now save up to a day per week of their time.

"With AI Notes, we're tackling one of the most time-consuming aspects of O&P practice management," said Josh Lau, CEO of Nymbl Systems. "Our solution allows clinicians to focus on what they do best – providing exceptional patient care – while ensuring accurate and compliant documentation. This launch demonstrates our continued dedication to creating new efficiencies for practices through modern technology applied specifically for the practices we serve, significantly improving how they run their businesses.”

How Does AI Notes Work?

Within the Nymbl platform, clinicians can use AI Notes to record patient interactions in real time, or they can upload pre-recorded audio. This eliminates the need to write or type notes while interacting with the patient, which creates a more efficient visit with improved focus on the patient. AI Notes transcribes these interactions into editable text leveraging healthcare-specific language recognition through AWS HealthScribe. The solution creates structured summaries within minutes and allows further editing and integration with existing note templates in the system.

With increased efficiencies, O&P clinicians can see more patients each day while ensuring high standards of accuracy and compliance with clinical notes.

AI Notes will be available as an add-on subscription for current customers of Nymbl’s core practice management solution.

See AI Notes and the Nymbl Practice Management Platform at AOPA 2024

To learn more about AI Notes and how it can transform your workflow, talk to our team and see AI Notes live at the AOPA 2024 National Assembly at the Charlotte Convention Center, booth #816, from September 12-15, 2024.

Or visit the Nymbl website to learn more and schedule a personalized demonstration .

Read the full announcement here .

Introducing AI Notes – Streamlining the Clinical Notes Process for O&P Practices

Thu, 12 Sep 2024 13:23:00 GMT

Innovative artificial intelligence-powered solution helps O&P clinicians save up to a day a week spent on capturing, summarizing, and editing clinical notes

Your orthotics and prosthetics (O&P) practice revolves around providing excellent patient care. Yet, O&P clinicians can struggle to balance quality patient interactions with completing the detailed documentation that is necessary for compliance and reimbursement requirements.

Manually typing notes can consume a significant portion of a clinician's day—sometimes up to 40%—with complex interactions requiring as much as 45 minutes to document fully. Many clinicians may resort to jotting down brief notes on paper during visits and then completing the full documentation afterward in their practice management system at the end of the day. This introduces the risk of inaccuracies, incomplete visit notes, and an extended workday.

Additionally, clinical notes must not only be accurate but also formatted in a structured, compliant way to withstand audits, which adds time to the task. Editing, updating patient information, and applying templates further complicate the process.

While this is the status quo, the fact remains that there are significant opportunities to streamline clinical workflows and increase the number of patients clinicians can see in a day. Whether clinicians manage high-volume interactions, such as diabetic shoe fittings, for example, or complex prosthetic cases, the challenge remains: creating accurate, compliant clinical notes without sacrificing valuable patient interaction time or extending the workday.

At Nymbl, we are constantly focused on creating efficiencies for our customers. We believe the area of clinicians' patient visit notes can be dramatically improved with modern technology, including artificial intelligence (AI). Our new solution, AI Notes, optimizes clinical note workflows and improves the accuracy of clinical note-taking for O&P clinicians.

What Is Nymbl AI Notes?

AI Notes is an advanced artificial intelligence-powered documentation feature designed to streamline the clinical notes process for O&P clinicians. AI Notes automates the recording, transcription and summarization of notes, significantly reducing the time clinicians spend on this critical task.

How Can AI Notes Help Your Practice?

There are substantial benefits of leveraging AI Notes within your practice:

Save Time and Increase Productivity

Clinicians can save an estimated one day per week of their time on clinical notes. With less paperwork, clinicians can see more patients and improve overall productivity. 

Enhance Accuracy

AI Notes ensures more accurate notes of a patient visit. With a patient interaction recording, an intelligent transcript, and an automatically generated summary, clinicians can quickly double-check for errors.

Improve Patient Care

With more time for patient interaction and more focus on the patient during the interaction, clinicians can focus on quality interactions and make better-informed clinical decisions. 

Security and Compliance

Administrators can manage access, ensuring notes are only viewed and edited by the appropriate team members. Clinicians use structured note summaries that can easily be converted into standard templates for audit compliance.

How Does AI Notes work?

AI Notes dramatically reduces the time it takes to accurately capture, summarize, edit and complete a clinical note. Let’s explore the details of AI Notes features:

Automated Transcription

AI Notes records patient interactions within the application and converts these audio recordings into structured text in minutes, saving clinicians hours of manual documentation a day. Recordings can also be uploaded if the interaction was recorded with another device.

Complete Transcripts

Users can review the transcript to spot errors or omissions before finalizing the summaries. This adds an extra layer of accuracy.

Structured Summaries

AI Notes automatically generates structured note summaries from the transcript. These summaries can then be further edited and integrated with existing note templates to complete the documentation of an interaction.

Healthcare-Specific Language

By leveraging AWS HealthScribe, AI Notes can accurately transcribe and summarize complex medical information. Typical errors created by simple voice-to-text apps are minimized through specialized transcriptions that recognize medical terminology. As a HIPAA-eligible technology, AWS HealthScribe meets the stringent privacy and security requirements necessary for handling sensitive healthcare data.

User Permissions

Once the solution is licensed, your company’s administrators control access, ensuring only authorized staff can use AI Notes and view clinical notes. 

Seamless Integration

AI Notes is embedded in Nymbl, eliminating disruptions to current workflows and the need to work in multiple applications. 

At Nymbl, we are always focused on user feedback. Since we release enhancements on a regular schedule 10 or more times a year, we will incorporate feedback and explore additional capabilities, such as expanded template options and more advanced AI capabilities, to further streamline your workflow.

Ready to streamline clinical documentation at your O&P practice?

By significantly reducing documentation time, improving accuracy, and seamlessly integrating with existing workflows, AI Notes empowers you to focus on what you do best—providing exceptional care to your patients.

Whether you are a current customer or considering making the switch to Nymbl, discover how AI Notes can give you back valuable time, enhance your patient interactions, and take your practice to the next level.

Learn more and set up a time to see a demo and talk to the Nymbl team about getting started today.

Streamlining Revenue Cycle Management for O&P Practices: Nymbl’s Approach to Supporting Your Financial Health

Thu, 22 Aug 2024 15:42:00 GMT

As an O&P practice, your primary focus is always patient care and achieving the best possible outcomes. However, balancing the demands of patient care with the need to manage administration, billing, and the financial health of your practice can be challenging. The complexity of healthcare billing and ongoing regulatory changes can often feel like it takes away from your focus on the people you serve.

Managing claims, dealing with denials, ensuring timely reimbursements, and maintaining compliance require specialized knowledge and significant administrative effort. This dual focus can strain resources and threaten a practice's growth.

Nymbl understands these challenges. We are here to help, and we believe our approach and commitment to responsive customer care will make a difference for your business.

Nymbl's O&P Revenue Cycle Management Services

At Nymbl, our focus on streamlining O&P operations extends beyond the capabilities of our software: Nymbl offers specialized O&P Revenue Cycle Management (RCM) services for our customers using the Nymbl practice management platform. This service helps your practice get paid faster, reduce denials, and lessen administrative burdens so you can focus on your core strength: delivering exceptional patient care.

Here is an overview of the RCM services Nymbl offers its customers:

End-to-End Billing Services. Nymbl’s comprehensive O&P RCM services manage the entire billing process, including reviewing claims for accuracy and compliance prior to submission, submitting claims after validations, managing accounts receivables and denials, and posting payments upon receipt.

Seamless Software & Services. Our O&P billing experts work within your instance of the Nymbl software platform. This ensures real-time data, eliminates the need for third-party integration, and, since the platform always has the latest payer rules, we can submit clean claims for faster payment.

Real-Time Financial Transparency. Once a month, the team guides you through a comprehensive review for total visibility into the revenue cycle process and results. And with the Nymbl platform’s dashboards and reporting, you always have real-time visibility.

Flexible Service Options. Practices can choose from comprehensive services or “a la carte” supplemental services that complement your existing billing processes if you are growing too fast, understaffed, or looking to improve in a specific area.

What Makes Nymbl RCM Services Right for Your Business?

Nymbl offers a unique combination of expertise, advanced technology, and responsive customer service, making our team an ideal partner for your practice:

O&P-Specific Expertise. Nymbl's billing experts have extensive knowledge of O&P-specific payer rules and regulations and specific knowledge of how best to use the Nymbl platform.

Specialized Tools. At Nymbl, we are all about streamlining and improving processes. For example, we use AI-assisted claims scrubbing and a Stripe integration for instant payment adjudication. And we continuously pursue new ways to optimize workflows.

In-House Team. Nymbl maintains an in-house team of experts with deep knowledge of our customers to ensure consistent quality and the highest standards in execution. We don’t outsource your business.

Responsive Service. Our commitment to responsive customer service and a collaborative approach ensures honest and transparent communication, with a dedicated team ready to promptly address any questions or concerns.

Creating Value for O&P Practices

Nymbl’s RCM services create significant value for O&P practices by addressing key challenges and optimizing financial operations.

Get Paid Faster. Streamlined processes and fewer denials lead to quicker reimbursement, improving cash flow.

Lower Costs . By partnering with our team, practices can avoid the high costs of hiring, training, and managing an in-house billing team.

Predictable Cash Flow. Faster claim submissions and reduced denials lead to more predictable and consistent revenue streams that keep your practice healthy.

Focus on Patient Care . By handling the complexities of billing, Nymbl helps you stay focused on changing patients' lives and improving their outcomes and satisfaction.

Compliance and Risk Management . Nymbl's platform and team stay up-to-date with regulations and payer requirements to reduce the risk of audits and penalties.

Scalability and Flexibility. You can tailor and right-size RCM services to fit your business, and as you grow, we can scale our team with you.

Ensuring Financial Health and Growth

For O&P practices like yours, partnering with Nymbl for RCM services means more than just outsourcing billing tasks. It represents a strategic decision to enhance operational efficiency, reduce administrative burdens, and focus on delivering exceptional patient care.

Ready to transform your practice's revenue cycle management? We would love to talk with you about it. Schedule a meeting with one of our RCM experts today to discover how our tailored RCM services can streamline your billing processes, improve cash flow, and allow you to focus on what truly matters—your patients.

Rapid Adoption is Possible with Native-SaaS Software

Tue, 20 Aug 2024 15:23:00 GMT

Many O&P practices run lean operations and have limited budgets to support the hiring of technical resources that are necessary to maintain today’s complex technology environments. To combat this challenge, many practices turn to “cloud” or “hosted” solutions that have the promise of alleviating these burdens.

However, it is important for leaders to understand the differences in all of these terms that sound alike but can be deceiving to buyers. Native-cloud SaaS solutions, like Nymbl, bring a unique advantage to O&P practices who want to access the latest features and capabilities quickly but don’t have the IT resources or budgets necessary to do so.

Continuous innovation and frequent delivery of new functionality are key advantages of SaaS applications that are natively built for the cloud from the outset. This approach allows for regular updates, maintenance, and feature releases without causing disruptions to the user experience, ensuring that the application remains secure, up-to-date, and responsive to user needs.

Key Points to Know:

Contrast with Converted Applications:

Let’s talk ! With 12 releases each year, Nymbl’s native-SaaS solutions give O&P practices the ability to keep up with industry trends and access the latest capabilities without requiring heavy IT investments and resources.

Boost Efficiencies with Native-Cloud SaaS Solutions

Tue, 20 Aug 2024 14:41:00 GMT

When a software application is developed as a native SaaS solution from the beginning, cost efficiency is a core consideration throughout the design and implementation phases. This focus on cost efficiency manifests in several ways, primarily through optimized resource utilization, multi-tenancy, and operational cost savings.

Key Points to Know:

Contrast with On-Premise Applications Converted to the Cloud

In summary, SaaS applications built from the ground up for the cloud are inherently more cost-efficient, benefiting from optimized resource utilization, multi-tenancy, and lower operational costs.

As a cloud-native SaaS application, Nymbl is able to take advantage of these efficiencies and deliver more enhancements and features to its customers rapidly. In fact, Nymbl deploys new product releases 12 times a year. This ensures users always have access to the latest features, improvements, and security enhancements. Releasing innovation frequently allows Nymbl to respond to user feedback and continuously improve the platform. Additionally, since the platform is a cloud-native SaaS platform, customers are not required to take action when new releases occur.

To learn how Nymbl’s cloud-native SaaS solution can help your practice be nimbler and more cost efficient, schedule a call with one of our Nymbl experts today.

Meeting Modern Security Standards with Cloud-Native SaaS

Tue, 20 Aug 2024 04:01:00 GMT

When a software application is natively built as a SaaS (Software as a Service) solution from inception, security is embedded into its architecture and development processes from the ground up. This foundational approach to security ensures that the application can meet modern security standards and adapt to evolving threats effectively.

Key Points to Know:

With cyber threats becoming more sophisticated, it’s crucial to shift the focus from merely preventing breaches to minimizing the damage they can cause. This means implementing robust security measures that limit the exposure of sensitive data, ensuring that when an attack does happen, the footprint hackers leave behind is as small as possible. By constantly evolving security strategies and using advanced technologies, companies can stay resilient, protecting both their assets and their reputation in an increasingly hostile environment.

Contrast with Converted Applications

In summary, a native SaaS application built from the beginning with cloud security in mind is designed to protect data, ensure compliance, and adapt to evolving threats. This proactive approach results in a more secure, resilient, and compliant solution compared to applications that have been converted from on-premise systems, where security might need to be retrofitted, leading to potential vulnerabilities and challenges.

Nymbl is committed to elevating its security standards by pursuing HITRUST certification, with the goal of achieving this significant milestone within the next two years. HITRUST is recognized as one of the most stringent security frameworks, ensuring that organizations meet the highest levels of information protection. Achieving HITRUST certification places Nymbl in the company of industry leaders like Amazon Web Services (AWS), Google Cloud, and Epic Systems, all of whom have earned this prestigious certification. This initiative underscores our dedication to safeguarding our clients’ data and maintaining the trust they place in us.

For more information about Nymbl’s powerful approach to keeping your practice and your patients’ data secure, visit www.nymblsystems.com or schedule a call with one of our Nymbl experts today.

Scalability: How Native SaaS Applications Make It Possible

Fri, 16 Aug 2024 16:18:00 GMT

From the Beginning: SaaS applications are inherently built to scale dynamically with user demand, leveraging cloud resources efficiently.

When a software application is built as a SaaS (Software as a Service) solution from the beginning, scalability is a core consideration in its design. Scalability in this context refers to the ability of the software to handle an increasing number of users, data, or transactions without compromising performance or requiring extensive manual intervention.

Key Points to Know:

Contrast with On-Premise Applications Converted to the Cloud

In summary, SaaS applications designed from the outset for the cloud are inherently scalable, allowing them to grow and contract dynamically with user demand. This scalability is seamlessly integrated into their architecture, enabling them to handle large numbers of users or transactions without sacrificing performance. In contrast, applications converted from on-premise setups often face challenges in achieving the same level of scalability, as their original architecture may not be well-suited to the flexible, distributed nature of the cloud.

What's The Difference? A New Blog Series from Nymbl

Tue, 13 Aug 2024 22:14:00 GMT

Native SaaS Software vs. Converted On-Premise Software

This is a multi-part blog series on the important differences between software applications that were designed as SaaS solutions from inception vs. on-premise applications that are converted to SaaS.

What Every O&P Practice Should Know

Building software applications as Software-as-a-Service (SaaS)-based solutions from inception offers several advantages over those that have been converted from an on-premise application to a cloud-based model.

Welcome to Nymbl Systems’ multi-part series of educational blogs that are designed to help O&P practices understand the important differences between its practice management solution and other solutions that are available in the market.

As other vendors attempt to convert their antiquated solutions into SaaS-based applications, it is important for practice leaders to understand the potential flaws and gaps in this approach. And because there are so many, we’ve chosen the top 10 topics to explore in separate posts over the next six days.

Everything from system architecture, scalability, and security to productivity and user experiences will be covered. We hope you will join us on this six-day journey. If you aren’t sure about what SaaS-based software vs. cloud-based, you may want to check out one of our recent blogs on this topic first.

Let’s start with the most fundamental difference: The Architecture

When a software application is built as a SaaS solution from the very beginning, its entire architecture is intentionally designed to take full advantage of cloud environments. This means that every component of the software—from data storage and processing to networking and security—is specifically engineered to work efficiently within a cloud infrastructure.

Key Things to Know:

Contrast with Converted Applications

In summary, when an application is designed as a SaaS solution from the start, its architecture is optimized for the unique demands and opportunities of cloud computing, leading to better performance, easier scalability, and greater reliability compared to applications that were later adapted from an on-premise setup.

To see Nymbl for yourself, schedule a call with one of our Nymbl experts. .

SaaS Software: More Than Just a Monthly Subscription

Tue, 13 Aug 2024 16:58:00 GMT

In the rapidly evolving world of software solutions, the term "SaaS" (Software as a Service) is often thrown around, sometimes without a full understanding of what it truly means. As more software vendors attempt to transition to cloud-based models, it's crucial for O&P practitioners to differentiate between genuine or native SaaS solutions and hosted software that is simply marketed as SaaS. Unfortunately, some companies are muddying the waters by promoting their hosted solutions as SaaS, leading to widespread confusion. This blog aims to clarify what SaaS really is and why it’s more than just a monthly subscription fee.

Understanding SaaS: A True Cloud-Native Solution

Let’s start by defining what SaaS truly means. SaaS is a software delivery model where applications are hosted in the cloud and provided to users over the internet. Users access the software via a web browser, and all the underlying infrastructure, including servers, databases, and networking, is managed by the SaaS provider. Here are the core characteristics of true SaaS solutions:

The Misconception: SaaS Equals Monthly Subscription

One of the biggest misconceptions in the O&P industry—and indeed across many industries—is that SaaS simply means paying a monthly fee to access software. This misunderstanding is often perpetuated by companies offering hosted solutions, which are fundamentally different from true SaaS, yet are marketed under the same banner.

Hosted solutions are essentially on-premise software that has been lifted and shifted to a cloud server. While these applications might be accessed over the internet and paid for on a subscription basis, they lack the core benefits of a genuine SaaS model.

Hosted Solutions: A Different Model

Here’s what you need to know about hosted solutions and how they differ from SaaS:

Cloud-Based vs. Web-Based vs. SaaS: Clearing the Confusion

Another area of confusion arises when people use the terms “cloud-based,” “web-based,” and “SaaS” interchangeably. While these terms are related, they are not synonymous.

Cloud-Based: This refers to any software, data storage, or service that is hosted in the cloud rather than on-premise. Both SaaS and hosted solutions can be cloud-based, but being cloud-based doesn’t automatically make a solution SaaS.

Web-Based: Web-based software is accessed via a web browser. It could be a SaaS application, a hosted solution, or even an on-premise system with web access. The term simply refers to how the software is delivered to the user, not how it is architected or maintained.

SaaS: As we’ve discussed, SaaS is a specific type of cloud-based software that is designed from the ground up to operate in a multi-tenant, scalable, and secure cloud environment. It goes beyond simply being hosted on the cloud or accessed through a browser.

Why It Matters: The Real Value of SaaS

Understanding these distinctions is crucial for making informed decisions about software investments. In the O&P industry, where accurate data, compliance, and seamless workflows are critical, choosing a true SaaS solution can offer significant advantages:

Lower Total Cost of Ownership (TCO): With SaaS, there are no hidden costs for hardware, maintenance, or updates. Everything is included in the subscription fee, providing a predictable and lower TCO compared to hosted or on-premise solutions.

Better Security and Compliance: SaaS providers are responsible for maintaining the security and compliance of their software. They invest in advanced security measures, regular audits, and compliance certifications, ensuring that your data is protected and meets industry standards.

Continuous Innovation: SaaS providers are constantly innovating, delivering new features and enhancements without disruption. This means your software evolves with your business, keeping you competitive in a rapidly changing market.

Scalability and Flexibility: Whether you’re expanding your practice or adjusting to new regulatory requirements, SaaS solutions can scale with you, providing the flexibility you need to adapt without the headache of managing infrastructure.

SaaS Is More Than Just a Subscription

At Nymbl, we were “born SaaS,” which means our solutions take full advantage of all of capabilities mentioned in this post. We are firm believers in the value that this model brings to our company and to our customers, giving us the freedom to rapidly embrace modern technology innovations while maintaining the most scalable and secure environment for our customers.

If you are interested in learning more about the advantages that Nymbl’s true SaaS-based solution brings to your practice, reach out and let us know .

7 Reasons Why SaaS is Better Than Cloud-Based Software

Tue, 23 Jul 2024 23:23:00 GMT

Is there really a difference between cloud-based and SaaS-based software? At Nymbl, we believe there is, and that’s why we deliver the industry’s only true SaaS-based practice management solutions.

In today’s rapidly evolving technological landscape, practices are increasingly turning to digital solutions to streamline operations and improve efficiency. Two of the most prominent models that have emerged in this digital transformation are cloud-based software and Software as a Service (SaaS). Although often used interchangeably, these two terms represent different approaches to software delivery and infrastructure management. Understanding the nuances between cloud-based software and SaaS is essential for practices looking to optimize their IT strategy, reduce costs, and enhance operational agility. Let’s look at the key differences between these two models and explain why SaaS might be the better option for many organizations.

What is Cloud-Based Software?

Cloud-based software refers to applications, services, or resources made available to users on demand via the internet from a cloud computing provider's servers. Unlike traditional on-premise software, which requires physical servers and infrastructure, cloud-based solutions leverage the power of the internet to provide scalable and flexible resources.

Key characteristics of cloud-based software include:

What is SaaS-Based Software?

SaaS, or Software as a Service, is a subset of cloud computing where applications are delivered over the internet as a service. Instead of purchasing and installing software on individual computers or servers, businesses subscribe to the software on a pay-as-you-go basis.

Key characteristics of SaaS-based software include:

7 Reasons Why SaaS is Better Than Cloud-Based Software

While both cloud-based and SaaS-based software offer significant advantages over traditional on-premise solutions, there are several reasons why SaaS is often considered the superior option for businesses:

Nymbl Systems: A True SaaS-based Solution for Modern O&P Practices

For modern O&P practices, having a reliable, efficient, and flexible practice management software is crucial. This is where Nymbl Systems shines as a true SaaS-based solution.

Nymbl Systems offers a comprehensive practice management platform that is specifically designed to meet the unique needs of O&P practices. Here’s why Nymbl Systems stands out:

Which one is right for your organization?

While both cloud-based and SaaS-based software offer significant benefits, SaaS stands out as the superior choice for practices looking for lower costs, simplified management, rapid deployment, scalability, access to the latest features, enhanced security, and improved collaboration. For modern O&P practices, Nymbl Systems represents the best in SaaS-based practice management software, offering a tailored, user-friendly, and comprehensive solution that supports growth and efficiency.

To see Nymbl for yourself, visit our website and schedule a call with one of our Nymbl experts. .

The Importance of User Interface Design in O&P, CRT, and HME Industry Solutions

Thu, 18 Jul 2024 22:48:00 GMT

We are delighted to welcome Grant Lynch to the Nymbl team, where he will head up design and art production. Working in coordination with product, engineering and marketing, Grant will lead visual design, brand artwork creation and content assets, user experience design, and user interface design initiatives. He comes to Nymbl with 22 years of professional experience leading brand and commercial artwork projects at a variety of organizations in healthcare, fashion, academia, and fintech.

His digital interface and mobile product design work have achieved 300k 4+ star reviews in the iOS App Store, currently serve 2.3 million active users, and generate more than $100m in annual revenue. Additionally, his award-winning commercial artwork has driven visual communication and identity for billion-dollar brands. Grant’s work has appeared on popular consumer products, food and beverage packaging, print advertising, and customer-facing marketing materials to audiences of more than one million.

We sat down with Grant to discuss the importance of user interface design in software solutions. Here’s what he had to say.

Describe your vision for how interface design can make Nymbl’s software the industry’s easiest to learn, easiest to use solution on the market.

User Interface Design is a unique and cutting-edge business discipline that centers around human/user-focused research to influence and drive product feature development. It’s a combination of front-end visual aesthetic and back-end user journey mapping; this particular type of design is heavily grounded in navigation schema (i.e. how the user is able to successfully drive around a web interface to find what they are looking for with as few steps as possible) and in creating feature-rich interfaces that have been customized ahead of time with heavy user input and research-generated feedback earlier in the development process.

In healthcare, and specifically within the O&P, CRT, and HME industry, user interface design plays a hugely important role in enabling companies to be successful. Well-designed software solutions are more likely to be adopted by staff members, which leads to increased productivity, better margins, and more time available to spend with patients. By focusing on the needs, preferences, and pain points of users, properly executed design and analysis ensures that user interactions with Nymbl are intuitive, efficient, and effective.

We want our users to be able to complete their tasks in the simplest, most pleasant, and fastest way possible.

Interface design and user experience design are the avenues on which we will be able to achieve that vision. And above all else, the interaction will result in real action taking place, and someone’s life changing for the better as a result.

What are some of the best practices in user interface design that you plan to put in place at Nymbl Systems?

Proper interface design has been properly researched. The voice of the user drives product development within the user interface and user experience design framework, as it greatly increases the likelihood of general adoption and product success upon launch. Typically, the same users (albeit a subset of them for generative research purposes) will be the actual users of the software, so it is imperative to incorporate their feedback into the design process. When the product or feature set is launched, we have a solid idea of what to expect from our user base, ensuring — as much as possible — the success of the product. To receive antithetical feedback upon launch from documented generative and evaluative research would be extremely unlikely, but particularly significant in its own way, demonstrating the multi-faceted value-add of the user interface and user experience design process.

User interface design is grounded in creating an intuitive and seamless interaction between users and technology: software that is easy to train on, easy to use, and simple to navigate through. A well-designed user interface can reduce staff workload, dramatically improve productivity across the organization, facilitate faster platform integration, and ultimately contribute to the positive success of the business. Efficient user interface design also streamlines workflows by providing users with tools and features that align with their tasks and processes. Automation of repetitive tasks, integration of commonly used functions, and real-time feedback are all elements of great user interface design that can significantly enhance productivity across all channels.

The primary goals of user interface and user experience design are to make software easy to use. Intuitive navigation ensures that users can find what they need quickly and efficiently without having to wade through complex menus or convoluted pathways. This ease of use reduces the time spent on learning how to use the software and increases the time available for actual productive work. In addition, this type of design prioritizes simplicity and clarity to reduce cognitive load, allowing users to focus on their tasks rather than struggling with the software and losing time or becoming frustrated.

Having gained a mastery of industry objectives over the past eight years, Nymbl is now in a unique position to capitalize on industry best practices to provide an even more extraordinary client experience than before. Challenges in performing impactful interface design in a specific and unique industry as O&P, CRT, and HME are many; it will be by applying standard design processes and implementing foundational best practices that we can overcome these challenges to great success and use those protocols and systems as a pioneer to others in the industry.

From what you’ve seen so far, what is your perspective on the software solutions that are available today to O&P, CRT, and HME provider organizations?

Many of the O&P, CRT, and HME software systems that have been in place for decades come with digital interface and user experience problems that must be overcome, worked around, or avoided all together. This creates tremendous churn in the industry, as new employees are hit with immediate obstacles that are the fault of no one except for that of outdated, antiquated and non-user friendly software systems. This creates quick burnout, or months of training to acclimate to poorly designed software interfaces. All of these issues slow down patient care, leading to unnecessary and costly delays, where practices see slowing growth as a result.

Nymbl has chosen to make a sizable investment in the User Design and User Experience Design process to add richness, depth, and dimension to our product development process. In doing so, our customers will benefit from having the easiest to use and easiest to train software on the market. We have and will continue to finetune our processes for incorporating customer feedback about features and functions and receive end-result products that reflect their wishes and create a delightful experience for their teams.

To see the Nybml user interface for yourself, schedule a demonstration today.

Nymbl Systems Announces Platinum Sponsorship and Participation at VGM Heartland Conference

Mon, 10 Jun 2024 19:37:00 GMT

Modern technology that delivers extreme efficiencies for CRT, HME, and O&P providers will be on display in booth #610
DUBLIN, Ohio, June 10, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, is proud to announce its platinum sponsorship and participation in the VGM Heartland Conference this week in Waterloo, Iowa, booth #610. As a leader in providing innovative software solutions tailored to the needs of Complex Rehab Technology (CRT), Orthotics & Prosthetics (O&P), and Home Medical Equipment (HME) providers, Nymbl Systems will be demonstrating its software solutions that are designed to streamline operations, enhance patient management, and improve the overall efficiency of providers.
In addition to demonstrating solutions, Nymbl Co-founder and Chief Revenue Officer Chad Feinberg will be presenting an educational session entitled, "Utilizing Patient Engagement to Increase Revenue," that will help attendees better understand how modern technology can be used to build long-lasting, profitable relationships with patients. Feinberg's session will be held on Tuesday, June 11 at 8:30AM.
According to Feinberg, "The VGM Heartland Conference is an excellent platform for us to connect with industry professionals and show the market that there is a better way to leverage technology to create extreme efficiencies and deliver excellent patient care services. Our participation as a platinum sponsor underscores our commitment to supporting the CRT and HME markets with innovative tools to address the unique challenges they face."

According to Tyler Mahncke, President of U.S. Rehab, "I am confident in saying that Nymbl Systems is the strongest software made specifically for complex rehab technology businesses. I have seen US Rehab members increase administrative and clinical efficiencies, reduce days sales outstanding times, and receive excellent customer service from Nymbl. I would highly recommend Nymbl to anyone looking for reliable, innovative, and user-friendly software for their CRT business."
As a platinum sponsor, Nymbl Systems will be featured prominently throughout the conference. Attendees are invited to visit the Nymbl booth to interact with the latest software platforms and discuss their specific needs with Nymbl's team of experts. The team will provide insights into how these technologies can be integrated into existing systems to drive better business outcomes and enhance patient care.
HME and CRT providers who are interested in learning more about Nymbl Systems should visit Booth #610 at the conference, or go to www.nymblsytstems.com to schedule a 1:1 conversation with a Nymbl expert.
Visit PRNewswire to learn more.

Nymbl Systems Launches Innovative Single-Page Patient Intake to Transform O&P, CRT, and HME Industry Efficiency

Tue, 04 Jun 2024 17:34:00 GMT

Nymbl Systems Launches Innovative Single-Page Patient Intake to Transform O&P, CRT, and HME Industry Efficiency

O&P, CRT, and HME providers experience an average of 20% efficiency gains with more streamlined and automated patient intake workflow
DUBLIN, Ohio, June 3, 2024 – Nymbl Systems, a software company dedicated to delivering better business outcomes for those who enable better health and mobility, is excited to announce the launch of the industry's first Single-Page Patient Intake capability. Designed with the ever-evolving needs of the Orthotics & Prosthetics (O&P), Complex Rehab Technology (CRT), and Home Medical Equipment (HME) industries in mind, this new functionality is set to revolutionize the way healthcare providers manage patient data by streamlining the intake process, reducing paperwork, and enhancing overall data accuracy.
At the core of this innovative feature is a user-friendly design that consolidates all necessary patient information onto a single, easy-to-navigate page. Unlike other billing and business management solutions on the market, this design allows intake staff to enter all critical patient data quickly and efficiently, minimizing the need to navigate through multiple pages or tabs and reducing the time required to complete each patient's intake. Early adopters of this new capability have been able to reduce patient intake time by an average of 20%.
"The launch of our Single-Page Patient Intake feature further demonstrates our commitment to rethinking age-old workflows that have limited O&P, CRT, and HME providers' ability to find extreme efficiencies," said Josh Lau, CEO of Nymbl Systems. "As declining reimbursement pressures and rising costs continue to squeeze provider margins, we continue to find new ways to help our customers leverage modern technology to simplify administrative tasks and positively impact their bottom lines."

Comprehensive Data Collection on One Page
Nymbl's Single-Page Patient Intake covers all essential data fields, including basic patient demographic information, detailed insurance details, HCPC coding, and more. It facilitates a comprehensive approach to data collection, ensuring that all pertinent information, including patient contacts, insurance cards, and other files and documents, can be uploaded directly from this page for later access within the patient's chart. This feature supports the initiation of the patient's prescription and pulls items from inventory for any Stock and Bill orders, streamlining the process further.
Recognizing the need for mobility and flexibility in today's fast-paced healthcare environment, the Single Page Patient Intake is fully optimized for mobile devices. Providers can complete the intake process directly from their smartphones or tablets, ensuring ease of access and efficiency even when away from the office.
Looking Ahead: The Future of AI in Automating Data Entry
According to Lau, "This new capability lays the foundation for the potential of integrating AI to further automate data entry processes for our customers. By leveraging advanced AI algorithms, our system will soon be able to automatically extract and process information from faxed documents, eliminating the need for manual data entry. This technology will accurately pull all relevant diagnosis codes, HCPCS codes, and product details, ensuring that our customers can focus more on patient care and less on administrative tasks."
The New Patient Intake is available for all Nymbl users, and instructions for accessing this capability are available in the May Release Notes. For O&P, CRT, and HME providers interested in learning more about Nymbl, visit www.nymblsystems.com to schedule a 1:1 demonstration.
Visit PRNewswire to learn more.

Introducing Our New Single Page Patient Intake

Tue, 04 Jun 2024 17:31:00 GMT

In the ever-evolving landscape of the O&P and CRT Industry, efficiency and patient satisfaction are paramount. At Nymbl Systems, we are committed to providing cutting-edge solutions that simplify administrative processes and enhance the user experience. Today, we are thrilled to unveil our latest innovation: the Single Page Patient Intake feature. This new functionality is designed to streamline the intake process, reduce paperwork, and improve data accuracy, all while providing an intuitive and seamless solution for our users.

A Closer Look at the Single Page Patient Intake:

Our Single Page Patient Intake is a comprehensive solution that consolidates all necessary patient information into one easy-to-navigate page. Here's how it stands out:

1. User-Friendly Design

The intake page is designed with user experience in mind. The user responsible for entering patients into Nymbl can enter all of the patient’s key information quickly and easily, thanks to a clean, intuitive interface. The design minimizes the need for clicking through multiple pages, reducing the time it takes to fill out the form.

2. Comprehensive Data Collection

From basic personal information to patient contacts and insurance details, our intake form covers all essential areas, including the ability to start the patient’s prescription and pull an item from Inventory for any Stock and Bill orders. Additionally, insurance cards and other perinate files & documents can be uploaded from this page to later access within the patient’s chart. Users can input patient data in one go, ensuring they have all the key information they need right from the start.

3. Mobile Optimization

Understanding the need for flexibility, our Single Page Patient Intake is fully optimized for mobile devices. Users can complete the patient intake form on their smartphones or tablets, offering convenience and accessibility when they are not in the office.

In conclusion, the Single Page Patient Intake is more than just a new feature—it's a game-changer for our providers. At Nymbl Systems, we are dedicated to innovation and excellence in healthcare technology. We believe that this new intake solution will not only streamline your administrative processes but also significantly reduce the time spent on data entry of patient information.

Feel free to reach out to our Support team if you have any questions or need assistance with utilizing the Intake Form. We're here to help you every step of the way!

Thank you for trusting Nymbl Systems as your healthcare technology partner.

Read the press release here .

Mobility Awareness Month

Wed, 22 May 2024 17:32:00 GMT

In the rapidly evolving landscape of Complex Rehab Technology (CRT), providers face unique challenges that impact their ability to deliver timely, effective, and patient-centered services. As we observe National Mobility Awareness Month this May, it's crucial to spotlight these pressing challenges, as more than 18 million people in the U.S. and Canada have mobility issues, and 6 million of them use some kind of assistive device according to NMEDA . At Nymbl, our billing and business management solutions support the businesses that support these millions of patients.

Here’s a detailed look at the top issues CRT providers confront in the mobility management market, underscoring the significance of this awareness month in fostering greater understanding and advocacy.

As we observe National Mobility Awareness Month this May, it is clear that CRT providers face a complex array of challenges in delivering essential services to some of the most vulnerable populations. This month highlights the need for improved legislation, better reimbursement practices, technological integration, cost management, skilled staffing, and proactive patient education. For CRT providers, navigating these challenges is about enhancing the quality of life for individuals who rely on their services to live more independently. For Nymbl, it is about renewing our commitment to ensuring CRT providers have the best possible software solutions that help them serve their patients in the highest quality and most efficient manner possible.

To learn more about how Nymbl supports CRT providers, visit the CRT page on our website or schedule a personal demonstration .

Harnessing AI in Healthcare: Empowering Your Team

Thu, 16 May 2024 14:15:00 GMT

Artificial intelligence (AI) is making waves across industries, and healthcare is no exception. With rising costs and a shortage of skilled talent, leveraging technology to streamline tasks is more critical than ever. It’s essential to understand how it can be implemented effectively, especially in O&P practices, where precision and accuracy are paramount.

Empowerment Through AI

In the current O&P landscape, where reimbursement is tightening and talent is hard to find, AI offers a promising solution. By automating routine tasks, AI can transform orthotists and other clinical professionals into reviewers instead of doers. This shift allows staff to focus on reviewing and validating AI-driven insights rather than getting bogged down with data entry and administrative tasks. The result? Improved efficiency and more time for patient care.

Nymbl’s AI-Powered Solutions

At Nymbl, we are dedicated to leveraging AI to enhance three core areas in O&P practices:

Augmenting Human Expertise with AI

The goal of AI in O&P practices isn’t to replace human expertise but to augment it. AI can handle repetitive and time-consuming tasks, such as scheduling, documentation, and preliminary diagnostics. This frees up staff to concentrate on complex decision-making and patient interaction. By enhancing workflows, AI helps practitioners maintain high standards of care while managing a growing workload.

Ensuring Data Quality and Security

For AI to be effective, high-quality data is crucial. Healthcare practices must prioritize accurate and comprehensive data collection. Additionally, robust cybersecurity measures are essential to protect patient information. Collaborating with data scientists and cybersecurity experts can help ensure that AI systems are both reliable and secure, minimizing the risks of data breaches and biased outcomes. Here at Nymbl, we handle that for O&P practices.

Navigating AI Implementation in Healthcare

Implementing AI in O&P practices requires a strategic approach:

Conclusion

AI holds immense potential to transform healthcare, making it more efficient and effective. By empowering O&P business and clinical leaders to be reviewers instead of doers, AI can help address the challenges of rising costs and talent shortages. However, successful AI implementation requires a focus on data quality, security, and transparency. With Nymbl’s innovative AI solutions for data intake, documentation, and billing, healthcare practices can enhance patient care and optimize operations, ensuring a brighter future for both providers and patients.

From Niche to Necessity: The Evolution of Business Intelligence Platforms

Tue, 07 May 2024 14:00:00 GMT

Business Intelligence (BI) platform offerings are no longer a niche set of database management tools requiring deep, technical skills. The field has expanded into a competitive marketplace of solutions – businesses now self-select for their specific needs. The result of this healthy competition? Access to data and BI tools is no longer a luxury – it’s an expectation. This has elevated data’s role in strategic planning. For healthcare providers, data allows them insight into optimizing care delivery, enhancing patient experiences, and projecting trends to ensure financial health. Visualizing vast amounts of data is now incredibly accessible, making critical information readily available for informed decision-making. Instead of holding access to data hostage, Nymbl Systems puts your data to work for you. At Nymbl, our BI offerings to customers fall into two categories: “canned” dashboards and customizable, ad-hoc analysis dashboards.

Canned dashboards are developed by our business analysts with DME, O&P, and CRT industry experience to deliver quick insights. These dashboards are aligned with standardized KPIs and are ideal for immediate

access to performance metrics and trends. One of our customers’ favorite reports is the Length of Care Timeline. This visualizes the lifecycle of orders from initial prescription through first payment. Within the dashboard, a user can drill down into metrics for specific practitioners, clerical users, and branches. Need something more custom? Nymbl users benefit from ultimate flexibility and freedom with ad-hoc analysis access. Owners and practitioners can build out reports and publish dashboards for specific organizational needs. This customization feature is particularly valuable for addressing more complex issues that require nuanced analysis. If that sounds pretty intense, don’t forget that Nymbl’s BI dashboard builder caters to a range of skillsets. While having an analyst is crucial to ensure data literacy and correct implementation, a data-savvy business user has minimal learning curve when interacting with the visual-building tools in Nymbl dashboards. While we’re excited about these dashboards, we’re not finished making business insights intuitive and easy to access. Nymbl is in the early phases of exploring benchmarking, which would enable healthcare organizations to measure their performance against industry standards or peer institutions. Benchmarking can cover various aspects of healthcare management, including patient satisfaction rates, treatment outcomes, and operational efficiency. In practice, benchmarking is invaluable in recognizing best practices, identifying areas that need improvement, and maintaining competitive standing. The use of business intelligence tools in healthcare goes beyond simple data access; it transforms data into a strategic asset that empowers organizations to achieve operational excellence and superior patient care. So, if you’re ready to dive into all that Nymbl Drill-Down Dashboards have to offer, we want to have a conversation!

With the Touch of a Button, Nymbl Systems is Automating Data Collection for LLPR

Thu, 02 May 2024 14:00:00 GMT

Nymbl Systems has partnered with the Limb Loss and Preservation Registry (LLPR) to make data collection and submission easier for O&P practices that participate in the effort. An automation within Nymbl’s software allows the transfer of LLPR-collected fields from practices to the database without any additional effort on a practitioner’s part.
How it Works
When an O&P practice using Nymbl Systems decides to participate with the LLPR, their first step is to contact the Nymbl Customer Support team. Then, Nymbl ‘flips a switch’ on their end and begins transmitting data from that practice to the LLPR data base. Users of Nymbl will be able to easily identify any fields transmitted to the LLPR from the business management platform; these fields are marked by a tooltip icon.
“The information is automatically sent as employees and practitioners go about their daily routines,” Josh Lau, CEO of Nymbl Systems, said. “It’s designed to be seamless and eliminate any barriers for practices who want to contribute to this incredibly important effort.”

Why it Matters
LLPR’s data hub is the first collaborative effort of its kind for hospitals and O&P practices. It’s goal is to combine data from these two resources to create “ longitudinal care records for patients that were never before available ”. It is mission-critical to get buy-in from the data contributors (hospitals and O&P practices).

Pictured: Nymbl Systems intake fields with indication on fields that will be transmitted to LLPR’s database from participating O&P practices.

However, these contributors face potential pragmatic challenges of adding more work to overwhelmed employee’s daily routines.
To achieve the goal of LLPR’s data hub – providing information that aids patients and practitioners in making the best decisions for a patient’s care – it’s important to make the contribution of data easy. More business management systems and electronic health records (EHR) systems are realizing the role they play in simplifying the tasks for CPO’s, CP’s, and CO’s alike.
“Seamless workflows are the goal that Nymbl is always working towards. If it’s not intuitive, we won’t push it out in our platform,” said Lau.
As the LLPR’s efforts continue to make advances in data collection and analysis, it’s up to more than the hospitals and individual O&P practices to contribute. For the longevity of the mission, it will be critical that business management systems and EHRs continue to make the transmission of data a seamless process.

Advancing Healthcare Innovation: TLI Assumes Ownership of Limb Loss and Preservation Registry in Collaboration with Amputee Coalition

Tue, 30 Apr 2024 14:00:00 GMT

Guest Written by TLI Foundation

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The Thought Leadership & Innovation Foundation (TLI) is thrilled to share some groundbreaking news that marks a significant leap forward in our ongoing commitment to revolutionize healthcare: TLI has officially accepted ownership of the Limb Loss and Preservation Registry (LLPR™) in collaboration with the Amputee Coalition .

The LLPR, initially established in 2018 under a contract funded by the National Institutes of Health (NIH), has played a crucial role in standardizing, measuring, and reporting patient outcomes data to enhance limb loss treatment and preservation efforts across the nation. With this transfer of ownership from the National Institute of Child Health and Human Development (NICHD) to TLI, we are now poised to embark on an exciting journey to further the LLPR's mission.

The Role of LLPR

The LLPR serves as a centralized data warehouse, addressing critical public health knowledge gaps, refining rehabilitation approaches and guiding the development of functional devices for individuals with limb loss and limb difference. As part of TLI, the Registry will continue its multi-stakeholder model, fostering collaboration among care providers in hospital and orthotics and prostheses practices, payers, device manufacturers and regulatory agencies.

A Transition to Drive Healthcare Innovation

This transition marks a significant stride in our collective journey to drive healthcare innovation and enhance outcomes for individuals facing limb loss and limb difference. Together with the Amputee Coalition, we remain steadfast in providing essential resources and support, ensuring that individuals navigating the complexities of limb loss and limb difference are not alone in their journey.

Demonstrate Your Support

To support the LLPR in its mission to improve outcomes for individuals living limb loss and limb difference, please click here . Your contribution directly impacts the quality of care and functional outcomes for the LLPR community.

We are excited about the possibilities that lie ahead as we embark on this new chapter with the Limb Loss and Preservation Registry. Stay tuned for more updates as we continue our journey to drive transformative change in healthcare. For more information about TLI and its initiatives, please visit www.thoughtfoundation.org and follow us on LinkedIn .
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Nymbl Systems is proud to continue supporting LLPR and is excited to continue to see the organization thrive under the new direction of TLI. If you'd like to learn more about Nymbl System's partnership and automation that connects with LLPR's database, you can contact us below!

Reaching an Understanding: Five Ways Nymbl Keeps ATPs Mobile and Moving Forward

Tue, 23 Apr 2024 13:31:00 GMT

It’s hard to help others outside a niche industry “get” what you do. Both parties in the conversation need to be heavily invested to resolve misunderstandings and assumptions. And even with an investment on both ends, a resolution can be challenging to reach. This is something that feels especially relevant given the latest updates in Centers for Medicare & Medicaid Services’ (CMS) coverage of Seat Elevation systems.

Wayne Grau, Executive Director of NCART , undertook great efforts to comment on and recommend an extension to the February 15 proposal by CMS. His proposal recommended to include mobility-related activities of daily living (MRADLs) as a justification for Seat Elevation systems to be covered. Thanks to his work at NCART, the policy has been updated, and since been made effective, to include this provision. That’s not to say the work is done.

“NCART is very disappointed with the final decision, and we have contacted CMS to meet and discuss this issue. The information we have gathered does not support the final payment level. We are also coordinating our efforts with the ITEM Coalition, which submitted the NCD request. The ITEM Coalition and NCART have concerns that at this payment level, some consumers may be denied access to this incredible product,” NCART shared in a March 2024 newsletter.

Complex Rehab Therapy (CRT) is a field that requires a deep understanding of complex issues. That’s why Nymbl Systems is proud to be a business management partner for many CRT businesses – we know what it takes for you to make it. You don’t have to go to “battle” alone! You can have a partner that gets you and your business goals.

Need to see the proof? Explore these five ways that Nymbl Systems helps ATPs stay efficient and mobile while they advocate for the mobility of others.

We Think You’ll Love These Features

As a partner of U.S. Rehab, Nymbl has been able to work directly with ATPs and owners to find better business management solutions in complex rehab. Check out a few of our users' favorite features found in Nymbl Systems:

Access Anywhere . Nymbl’s business management software is fully accessible from mobile devices – smartphones, laptops, and tablets alike. (Although, we’d recommend a tablet or laptop for... ahem practical reasons.) That means when you’re in the field, so are your tools. A carpenter wouldn’t expect their chisel to do the same job as a chainsaw. So why expect a pen and paper or notes app to take the place of your management system, just so you have to re-key an order when you’re back in the office?

Seamless Navigation. I mean, sheesh, have you seen some of the user interfaces on business management tools out there? Not every software is designed equally. But Nymbl Systems’ interface is designed thoughtfully. Navigation is straightforward in our platform. We even had one user start working in Nymbl before their formal training. (Which only happens to take about eight hours to complete!)

Integrated Order Processing. What if you could count on one chore always being done for you when you got home? Cleaning the car, doing laundry, washing the dishes... that’s how you likely feel about data entry. It’s important, but you wish you could avoid it altogether. With Nymbl, you can avoid it. Just upload your XML purchase orders and allow our software to map the order fields into our system for you.

Loaner/Rental Tracking. Never lose track of your loaner equipment. Manage your loaner fleet with Nymbl, check out items to patients, track loaner periods, and easily update the status of your loaner devices in one place.

Billing Cycle Integrations. Nymbl offers revenue cycle management services to help you get claims processed and paid faster. Our RCM experts make the process of getting claims paid incredibly simple. It’s a service that makes Nymbl the perfect partner for back-end billing and front-end workflows alike.

So, if you’re ready to have a partner who has your back and is invested in helping you navigate the complexities of CRT together, it’s time to get to know Nymbl.

Leading the Way: How Nymbl Systems is Navigating EMR Implementations in the HME Market

Fri, 19 Apr 2024 14:00:00 GMT

Using an Electronic Medical Record (EMR) software system is a non-negotiable in the tool belt of healthcare providers today. But, finding the right software that has adapted to the Home Medical Equipment (HME) market is a challenge – one that is only surpassed by the challenge of actually implementing a new-to-you EMR system. At Nymbl Systems, we specialize in addressing these challenges to help HME providers deliver top-quality care at today’s pace of business. In this blog, we'll discuss the intricacies of EMR implementation in the HME sector and explore how Nymbl Systems' purpose-built software addresses these challenges head-on.

The Complexities of EMR Implementation in HME

Implementing EMR software in the HME market involves navigating a myriad of challenges, ranging from regulatory compliance to interoperability to inventory management. Let's delve deeper into these complexities:

Regulatory Compliance: HME providers are subject to stringent regulatory standards, including HIPAA and DMEPOS accreditation, which require adherence to strict data security and privacy protocols. Ensuring compliance while maintaining efficient workflows is crucial but often challenging.

Interoperability: Seamless integration between EMR systems and other healthcare software is essential for efficient data exchange and care coordination. However, achieving interoperability among independent systems remains a significant hurdle, hindering seamless information flow across daily workflows.

Complex Billing and Reimbursement: The HME industry's billing and reimbursement processes are notoriously complex, involving multiple payers’ rules, reimbursement rates, and documentation requirements. EMR software must streamline these processes while ensuring compliance with billing regulations to optimize revenue generation.

Inventory Management: Effective inventory management is critical for HME providers to ensure timely delivery of equipment and supplies to patients while minimizing costs and waste. However, managing inventory across multiple locations and complex supply chains poses significant challenges, requiring robust tracking and replenishment workflows.

Mobile Accessibility: HME providers often require access to EMR systems on the go, especially during home visits and emergencies. Developing mobile-friendly interfaces while ensuring data security adds another layer of complexity to EMR implementation in the HME market.

Implementing EMR software in the HME market involves navigating a myriad of challenges, ranging from regulatory compliance to interoperability to inventory management. Let's delve deeper into these complexities:

Nymbl Systems' Tailored Solutions

While navigating these complexities can be daunting, Nymbl Systems' purpose-built EMR software offers comprehensive solutions that address the unique needs of HME providers:

Our commitment to developing for customer needs means that we’ll stay at the forefront of addressing the complexities of software implementation in the HME market. Through our purpose-built software solutions, we empower HME providers to overcome regulatory, interoperability, billing, inventory, and mobility challenges, enabling you to deliver exceptional care with confidence. As the healthcare landscape continues to evolve, Nymbl Systems remains committed to innovating and supporting HME providers in their mission to enhance patient care and operational efficiency.

Optimizing Revenue Cycle Management: The Power of Clearing Houses in Healthcare Billing

Mon, 15 Apr 2024 14:00:00 GMT

In the realm of DME (Durable Medical Equipment) billing and O&P (Orthotics and Prosthetics) billing, the role of clearing houses is a pivotal link between providers and insurance payers. Clearing houses, such as Waystar, are key players in smoothing the path of revenue cycle management. Let’s dive into the role of clearing houses, the services they offer, and how they integrate with EMRs.

What is the Role of Clearing Houses in DME Billing and O&P Billing?

In DME and O&P billing, clearing houses operate as a third party between providers and insurance payers. The clearing house’s role is to scrub claims on the front end of submitting a claim to a payer and to format claims correctly before submission. Overall, clearing houses play a critical role in optimizing the revenue cycle management process for providers, helping them streamline billing operations, reduce administrative burdens, and improve financial performance.

Clearing Houses in DME and O&P

Waystar and Change Healthcare are the two most common choices of clearing houses for providers in DME and O&P. They are both specialized in this industry and provide services to help businesses get claims paid. Generally, the services offered by clearing houses include the following:

Claims Submission: This includes receiving claims from healthcare providers and processing them electronically before transmitting them to payers, verifying that the claims are complete and accurate according to industry standards and payer requirements.

Claims Scrubbing: Clearing houses review claims for errors or inconsistencies and scrub them to ensure compliance with coding regulations (such as HCPCS codes). They identify and correct errors before submitting claims to payers, reducing the likelihood of claim rejections or denials and reducing the time claims spend pending approval.

Eligibility Verification: Clearing houses will electronically verify patients' insurance coverage and eligibility for services before claims are submitted. This helps healthcare providers determine patients' insurance status and coverage details, reducing the risk of claim denials due to eligibility issues.

Claim Reconciliation: This includes the facilitation of claim reconciliation between healthcare providers and payers to ensure accurate and timely reimbursement. They track the status of submitted claims, identify unpaid or underpaid claims, and follow up with payers to resolve any discrepancies.

Reporting and Analytics: Clearing houses often provide reporting and analytics tools to help healthcare providers track and analyze their billing and reimbursement activities. This includes generating reports on claim submission, payment status, denial rates, and other key performance indicators (KPIs) to support revenue cycle management.

In DME and O&P billing, clearing houses operate as a third party between providers and insurance payers. The clearing house’s role is to scrub claims on the front end of submitting a claim to a payer and to format claims correctly before submission. Overall, clearing houses play a critical role in optimizing the revenue cycle management process for providers, helping them streamline billing operations, reduce administrative burdens, and improve financial performance.

Clearing Houses in DME and O&P

Waystar and Change Healthcare are the two most common choices of clearing houses for providers in DME and O&P. They are both specialized in this industry and provide services to help businesses get claims paid. Generally, the services offered by clearing houses include the following:

Claims Submission: This includes receiving claims from healthcare providers and processing them electronically before transmitting them to payers, verifying that the claims are complete and accurate according to industry standards and payer requirements.

Claims Scrubbing: Clearing houses review claims for errors or inconsistencies and scrub them to ensure compliance with coding regulations (such as HCPCS codes). They identify and correct errors before submitting claims to payers, reducing the likelihood of claim rejections or denials and reducing the time claims spend pending approval.

Eligibility Verification: Clearing houses will electronically verify patients' insurance coverage and eligibility for services before claims are submitted. This helps healthcare providers determine patients' insurance status and coverage details, reducing the risk of claim denials due to eligibility issues.

Claim Reconciliation: This includes the facilitation of claim reconciliation between healthcare providers and payers to ensure accurate and timely reimbursement. They track the status of submitted claims, identify unpaid or underpaid claims, and follow up with payers to resolve any discrepancies.

Reporting and Analytics: Clearing houses often provide reporting and analytics tools to help healthcare providers track and analyze their billing and reimbursement activities. This includes generating reports on claim submission, payment status, denial rates, and other key performance indicators (KPIs) to support revenue cycle management.

Nymbl Systems’ Partnership with Waystar

As the most integrated electronic medical record (EMR) system partner with Waystar, Nymbl Systems has been able to pass on many benefits of using Waystar as a clearing house within the Nymbl platform. Nymbl’s integration with Waystar includes:

This enables providers to navigate multiple pieces of their workflows all in a single software system, saving hours of time in the long run.

Not currently a Waystar customer? No problem. While a majority of the customers that Nymbl serves were already using Waystar before they began using Nymbl Systems, it’s a streamlined process to connect the clearing house to Nymbl for new Waystar users. After getting set up in Nymbl and Waystar, all that’s needed to connect your revenue cycle data from Waystar with Nymbl Systems is a login username and password. And voila! Your systems are connected and accessible from the same platform.

Through rigorous claims scrubbing, eligibility verification, and proactive reconciliation, these clearing houses pave the way for seamless revenue cycle management. Nymbl Systems' partnership with Waystar is a great example of the potential synergy between innovative EMR systems and cutting-edge clearing house services, promising providers streamlined workflows and enhanced efficiency. As the healthcare landscape continues to evolve, the role of clearing houses remains steadfast, anchoring providers to financial viability and operational excellence.

Avoiding Front-End Denials: The Vital Role of Claim Scrubbing

Fri, 12 Apr 2024 14:00:00 GMT

Many practitioners like to joke that insurance payers are more often in the business of denying claims than paying them… and from my point of view, they have a point. To maintain a stable stream of payments, you need a reliable system to help double, and triple check your work.
Accuracy in claims processing is paramount in the complex realm of Durable Medical Equipment (DME) and Orthotics & Prosthetics (O&P). It’s not news to anyone in the industry that claim scrubbing is a pivotal process that ensures claims are not only accurate but also processed efficiently, benefiting both providers and patients alike. But why is it so hard to get claim scrubbing right? I’m going to delve into the significance of this important step for DME and O&P providers, and what we can do to get claims right the first time.
To make sure we’re all talking about the same processes, it may be best to start off with a shared definition & goal.

Claim Scrubbing is the process of reviewing healthcare claims to ensure their accuracy and completeness before submission to insurance payers. This involves running the claims through various checks and edits to identify and rectify errors, inconsistencies, or missing information.

While there are many best practices for claims scrubbing, I’m going to focus on how to work claims on the front-end, before the initial claim is submitted to payers. I’ll also throw in some general best practices & tips for each strategy.

Strategies to Minimize Front-End Denials

Minimizing front-end denials is essential to optimizing revenue cycle management and ensuring timely reimbursement for your business. Front-end denials occur when claims are rejected by clearinghouses at the initial submission stage before they are sent through to insurance payers due to a variety of reasons, including:

Missing or incorrect patient demographic information.
Inaccurate or incomplete coding.
Lack of prior authorization.
Billing for non-covered services or procedures.
Incorrect insurance information.
Failure to meet payer-specific formatting or submission requirements.

Success is all about your ability to be accurate, compliant, and efficient. But that’s enough of the high-level talk – let’s get to the actionable insights. Here are five strategies to mitigate front-end claim rejections:
1. Comprehensive Patient Intake If your business management or claims management software isn’t efficient or accurate about receiving patient information, it will slow your team (and your claims processing time) significantly. Consider finding business management software that offers AI/OCR integrations to “read” PDF prescriptions and orders into your claims management platform. It will reduce errors and save your team so much time. If that’s out of budget, consider making checklists as a team for areas with common mistakes in patient information, or try these tips to help.
2. Leveraging Technology There’s no doubt about it – claims management is not moving back to paper. It’s time to invest in a solid software solution that can track status, productivity, and submit your claims electronically. Bonus points if the software includes other automations & reporting dashboards.

Best Practice Tip – Utilize robust claim scrubbing software or services that offer comprehensive checks and edits tailored to DME and O&P billing. Not sure which HCPCS to use? Consider finding software that will check if two HCPCS are compatible, or even recommend a code based on the notes in your order or prescription.

3. Staff Training Is your team on the same page? Do you have dedicated time to learn as a team about changes in regulations or rules for payers? Consider having monthly or quarterly meetings to train and get on the same page. Take time to regularly engage in educational webinars as a team – there are many options hosted by Medicare, trade associations like AOPA or OPGA, or consulting firms like O&P Insight. Comaraderie can be a good motivator , especially if the team really feels like a team: encouraging each other to do their best!

Best Practice Tip – Establish clear protocols and workflows for claim review, including regular audits to identify and address any recurring issues. Nymbl doesn’t only bring a great amount of financial visibility to your business through canned and customizable reporting dashboards. We also give you visibility into your productivity to monitor orders and claims.
Best Practice Tip – Provide staff with adequate training on claim scrubbing processes and coding guidelines to enhance accuracy and efficiency. While it’s great to have specialized experts for specific insurance payers, cross training your team can put you at an advantage if a team member leaves for a period, or if you someone to “cover” while you search for a new hire. Regular training will also make sure your team stays up-to-speed and sharp on regulations or more abstract, uncommon scenarios in claims.

4. Regular Audits If you don’t have a solution to help with internal audits, there’s no time like the present. You don’t want to wait until things escalate into fines or legal action. Self-auditing by reviewing claims, verifying documentation, applying codes accurately, verifying billing and regulatory compliance, and having a set plan for error corrections will help you mitigate risk in these areas. Feeling the crunch for time? Using the right business management platform can help you stay prepared by documenting, storing, and reporting on historical documents with little effort. Or, you can get in touch with a consulting firm to help you get organized.
5. Staying Updated on Payer Policies When your team has allocated responsibilities to stay on top of certain payer requirements, it’s much easier to divide and conquer. Consider having your team work in pods that specialize in certain payers' policies. While not everyone on your team needs to be an expert about every payer, it’s helpful to supply resources for them, like access to webinars hosted by payers. Don’t forget about the quarterly updated schedule of HCPCS codes!

Best Practice Tip – Stay updated on regulatory changes and payer policies to ensure compliance and adapt claim scrubbing processes accordingly. It’s your business’s responsibility to make sure that you’re following the regulations for each payer & keeping an updated list of HCPCS each quarter. Consider diversifying your billing and claims team to have an expert on each insurance payer in your network.

By implementing effective claim scrubbing practices, providers can streamline their revenue cycle, optimize reimbursements, and ultimately deliver better care to patients. In today's evolving healthcare landscape, investing in robust claim scrubbing solutions is essential for success in the DME and O&P industry. It’s time to check out the difference Nymbl Systems offers your billing and claims teams!

How Successful Businesses Navigate the Top 3 Challenges in HME

Fri, 29 Mar 2024 14:00:00 GMT

In the rapidly evolving landscape of home medical equipment (HME) providers, business leaders are increasingly confronted with a trio of challenges: navigating complex payer rules for claims, managing high turnover rates among billing specialists, and grappling with complicated software solutions that impede rather than enhance operational efficiency.
These challenges not only strain resources and erode profit margins, but also detract from the core mission of HME providers: to deliver essential medical equipment that enhances the quality of life for their clients. It’ time for a fresh approach to these challenges that have plagued the HME industry.

Complexities of Payer Rules

One of the most daunting challenges faced by HME providers is the complexity of payer rules for claims submission and reimbursement. Each payer, be it Medicare, Medicaid, or private insurance, operates under its set of guidelines, which can change frequently and without notice. This complexity makes the claims process akin to navigating a labyrinth, where a single misstep can lead to denials, delays, and decreased cash flow. It's a situation that demands not only vigilance but also a deep understanding of the nuances of payer requirements—a task that is both time-consuming and fraught with potential for error.

The Turnover Turmoil

Compounding the challenge of complex payer rules is the high turnover rate among billing specialists. The intricate nature of HME billing, coupled with the stress of meeting deadlines and the frustration of dealing with denials, contributes to job dissatisfaction and, ultimately, turnover. Each departure of a billing specialist represents not just a loss of institutional knowledge but also a disruption in cashflow while new hires are brought up to speed. The cycle of training and turnover creates a vulnerability in the billing process, leading to inconsistency in claims submission and the potential for increased denials and delays.

" An ideal software solution would offer the following key features: automated compliance with payer rules, user-friendly design, comprehensive training and support, and advanced analytics and reporting."

The Software Conundrum

At the heart of these challenges lies the software conundrum. Many HME providers are saddled with outdated or overly complicated legacy software solutions that add layers of complexity rather than simplifying the billing and business management process. These platforms often require extensive training, are not intuitive, and fail to integrate seamlessly with other systems, resulting in inefficiencies and errors. The need for constant manual intervention not only slows down operations but also increases the risk of human error, further complicating the claims process.

The Case for Intuitive Software Solutions

The need for intuitive billing and business management software in the HME space has never been more pressing. Such solutions can alleviate the challenges mentioned above by providing a streamlined, user-friendly interface that minimizes the learning curve and maximizes efficiency. An ideal software solution would offer the following key features:

Automated Compliance with Payer Rules: Automatically updated to reflect the latest payer rules and regulations, ensuring claims are submitted correctly the first time, reducing denials and delays.
User-Friendly Design: Intuitive interfaces that require minimal training, allowing both seasoned professionals and new hires to navigate the software with ease.
Comprehensive Training and Support: Robust training programs and responsive customer support to ensure users can leverage the software's full capabilities and address issues promptly.
Advanced Analytics and Reporting: Detailed insights into the billing process, identifying bottlenecks and opportunities for improvement, enabling data-driven decision-making.

A Mental Shift

The transition to intuitive software solutions represents more than just an upgrade in technology—it signifies a paradigm shift in how HME providers approach billing and business management. By adopting solutions designed with the user in mind, providers can significantly reduce the time and effort spent on administrative tasks, allowing them to focus more on patient care and less on paperwork. In addition, intuitive software can help mitigate the effects of high turnover among billing specialists. When training is simplified and the learning curve is minimized, new hires can become productive more quickly, reducing the impact on cash flow during transition periods. Additionally, by automating routine tasks and ensuring compliance with payer rules, these solutions can decrease the likelihood of errors and denials, further stabilizing the billing process.

Looking Forward

For HME leaders, the message is clear: embracing intuitive billing and business management software solutions is not just an option; it's a necessity for navigating the complexities of the modern healthcare landscape. By prioritizing ease of use, automation, and integration, Nymbl Systems helps HME providers can overcome the challenges of complex payer rules, high turnover rates, and cumbersome software, setting the stage for improved operational efficiency, enhanced cash flow, and ultimately, better patient outcomes.

The HME Industry: Are You Ready? We Are!

Fri, 22 Mar 2024 14:00:00 GMT

Join us at Medtrade 2024

Nymbl Systems is poised to revolutionize the Home Medical Equipment (HME) industry with the unveiling of its intuitive software solutions at Medtrade 2024 . As a seasoned vendor with a rich history in supporting hundreds of Orthotics & Prosthetics (O&P) and Complex Rehab Technology (CRT) providers, Nymbl Systems extends its expertise to address the unique challenges faced by HME providers. The announcement marks a significant step towards simplifying complex billing workflows and enhancing business management in the HME sector.
At the heart of Nymbl Systems’ innovation is the application of cutting-edge technology, including artificial intelligence (AI) and cloud-based computing. These advancements enable the development of software solutions that are not only more agile and intuitive but also capable of offering unprecedented levels of automation, flexibility, and accessibility. This approach is a breath of fresh air for HME providers who have long struggled with the complexities and manual-intensive processes that have undercut profitability and hindered growth.
Josh Lau, the founder and CEO of Nymbl Systems, emphasized the company's commitment to working closely with HME customers to forge real solutions that streamline operations and boost business profitability. Nymbl Systems is presenting HME providers with an alternative to the outdated and inefficient status quo, promising a new era of operational efficiency and business success.

Nymbl Features for HME
The Nymbl HME solution is distinguished by several standout features – an intuitive intake process facilitated by AI-powered auto-population and a one-page intake screen makes receiving and processing referral orders seamless. Users can easily navigate the system and create new patient orders with little-to-no training, thanks to the software’s modern user interface. Nymbl Systems also ensures clean-order creation from the outset, leveraging an intelligent, document-aware order creation process alongside flexible validation rules.
Nymbl Systems offers comprehensive HME billing and business management tools, including drill-down dashboards that allow HME leaders to monitor every facet of their business effortlessly. These features are part of a complete solution that extends beyond software to encompass exceptional customer service, as evidenced by Nymbl’s A+ customer service rating. The company’s dedication to customer-centricity is further demonstrated through various initiatives designed to incorporate customer feedback directly into its product roadmap.
Early adopters in the HME industry have already begun to recognize the simplicity, agility, and transformative potential of Nymbl’s solutions. Chad Feinberg, Chief Revenue Officer at Nymbl Systems, shared feedback from early adopters who appreciate not only the innovative software solutions but also Nymbl’s unique partnership approach, which empowers providers to navigate market changes with confidence and optimism.
Nymbl Systems invites Medtrade 2024 attendees to experience the Nymbl HME software firsthand at booth #1227. For those interested in a more personalized demonstration, appointments can be scheduled through the button below, or by contacting Nymbl Systems directly at (859) 351-0232.

Tech Innovation in DME Management: Bringing Efficiency to Healthcare

Thu, 21 Mar 2024 14:30:00 GMT

It's Never Too Late to Make The Switch

It’s time to address the state of business management software in the DME (Durable Medical Equipment) industry. While other industries have stayed on the cutting edge of technological advances, DME’s legacy software providers have lagged in implementing new, proven technology. It’s time for a change. You deserve the best available technology to make sure you have the most seamless workflow solutions.
To achieve this, you also need a partner who is agile enough to implement new technologies in a timely manner. So where did legacy software providers go wrong? And how do you find a partner that will continue to improve as your business grows? Get ready to dive in – we’ll answer these questions and more.

The DME Dilemma

The systems used to manage prosthetics, orthotics, and other durable medical equipment haven’t seen many advancements that would make daily routines more seamless. If I were to describe certain daily workflows for DME businesses, I’d say they are about as quick and fun as untangling 100 feet of Christmas lights in -5ºF. Outdated systems, heaps of paperwork, shaky patient engagement features, missing documentation, and unchecked billing processes. It’s enough to make anyone’s anxiety spike just thinking about the ways things can go wrong.
And to add insult to injury, most legacy software providers aren’t as flexible or available as you need them to be. A “take it or leave it” attitude might be okay if you’re setting a dinner menu, but it’s not okay when it comes to healthcare management solutions. Your software needs to be optimized to work for you.

Enter the New Solution

What if we told you there is software out there that can help integrate your inventory, billing, and admin needs in one place? It’s the hero you need and deserve, tackling inefficiency with intuitive workflows that help you complete daily tasks without interruptions caused by disjointed workflows. Enter Nymbl Systems, the all-in-one solution with workflows that can be navigated intuitively and reporting that allows you to get insight into your business's health, instantly.

1. DME Inventory Management

Streamline inventory tracking, order processing, and patient documentation with features like drill-down business intelligence dashboards and one-page Intuitive Intake™ order forms. Our predictive analytics and reports will have your DME operation running smoother than a well-oiled machine, while you maintain visibility to every stage of your workflows through our dashboards.

2. RCM Medical Billing Services

Scrubbing claims, working denials, and posting payments is complex and painstakingly detailed. It’s just as challenging to hire, train, and retain an in-house team of specialists. Our software automates workflows, verifies insurance eligibility, and ensures compliance. With fewer errors and audits, your time spent thinking about revenue can return to a low-stress event. And if you need support for your in-house RCM team, we’ve got Nymbl-trained billing experts on our team ready to lend a hand.

3. Business Management Software:

With customizable dashboards, you'll be making informed decisions like a pro. You’ll have the visibility you need to make sure your business is growing healthily, and you’ll also be able to flag down problems before they snowball. With features that span all types of workflows, our all-in-one solution handles everything from inventory management to patient communication with ease.

The Future Looks Bright

With the solutions brought to you by Nymbl Systems, managing DME has never been easier. Once you have the right tools behind you, you can focus on what truly matters – delivering exceptional care! The outcomes will be nothing short of remarkable.
In the fast-paced world of healthcare, embracing technology is key to staying ahead in the game. With integrated DME inventory management, RCM medical billing services, and business management software, the potential for growth in your DME business is looking brighter than ever. Embrace the tech revolution with Nymbl Systems and make healthcare more efficient for everyone!

Nymbl.Con 2024 Recap: Where Innovation Meets Experience

Fri, 23 Feb 2024 18:40:00 GMT

At Nymbl Systems, we're proud to be part of a community that is shaping the future of healthcare through years of innovation and experience. If you missed Nymbl.Con 2024, or any presentations given in Scottsdale, AZ, you’ll find the highlights (and future plans for Nymbl Systems) in session summaries below. Thank you to all the Nymbl Systems users who attended – it wouldn’t have been the same without every one of you!

A Hike Through Nymbl | Todd Yaquinto and Rob Guckenberger

In this session, Rob (Nymbl Systems’ CIO) and Todd (Senior Product Manager) took us on a thrilling hike through the future of Nymbl Systems. They showcased the incredible potential of AI and automation in revolutionizing patient care and business operations. Imagine a world where intelligent systems handle repetitive tasks, allowing healthcare professionals to focus on what matters most – providing the best care for their patients. With groundbreaking insights and real-world examples, this presentation left us inspired and ready to embark on the journey toward a more efficient and patient-centric healthcare system.

Bonus! New features, like one-page patient intake, AI-generated clinical notes, and patient engagement were unveiled in this session. If you want to learn more about these and other features coming in 2024, reach out to us at Info@NymblSystems.com .

LLPR Update: Empowering O&P Research | Jeff Brandt, CPO

Jef f Brandt, a member of the Limb Loss Preservation Registry’s (LLPR) External Collaborative Panel, used his session to refocus our attention on a major problem facing the O&P market: outdated and underwhelming research about the use of orthotic and prosthetic devices. His presentation took the time to highlight the benefits of proactive research, not just for the industry, but for patients as they make life-altering decisions with practitioners about their care.

Key Takeaway: Contributing to this database and the ongoing research doesn’t cost a thing – it won’t even cost you extra time to get involved if you are a Nymbl Systems user! If you would like to contribute your practice’s data to ongoing research for O&P, let us know. We can “flip a switch” that allows your data to be securely shared with the LLPR for their research. Any fields that will be shared with LLPR will be marked in our system, once you’ve turned this setting on.

Jef f Brandt, a member of the Limb Loss Preservation Registry’s (LLPR) External Collaborative Panel, used his session to refocus our attention on a major problem facing the O&P market: outdated and underwhelming research about the use of orthotic and prosthetic devices. His presentation took the time to highlight the benefits of proactive research, not just for the industry, but for patients as they make life-altering decisions with practitioners about their care.

Key Takeaway: Contributing to this database and the ongoing research doesn’t cost a thing – it won’t even cost you extra time to get involved if you are a Nymbl Systems user! If you would like to contribute your practice’s data to ongoing research for O&P, let us know. We can “flip a switch” that allows your data to be securely shared with the LLPR for their research. Any fields that will be shared with LLPR will be marked in our system, once you’ve turned this setting on.

Streamlining Administrative Tasks with AI | Zain Qayyum

Communication is the lifeline of healthcare. Zain Qayyum, CEO of Medsender , shared his vision of a seamlessly connected healthcare ecosystem that transforms the way healthcare professionals exchange information. Medsender ensures secure, efficient, AI-supported communication while minimizing errors. However, he mentioned that AI isn’t necessary or even helpful in all applications. Zain took the time to break down where AI can help in healthcare and the limitations it faces due to security concerns and shaky reliability in the early stages of development.

Key Takeaways: Be sure that any AI used in your workflow is compliant with HIPAA and does not compromise PHI. Medsender is continuing to develop new ways of using AI as a tool that fits naturally into your workflow, but AI tools won’t (and shouldn’t) act as a replacement for human knowledge.

Communication is the lifeline of healthcare. Zain Qayyum, CEO of Medsender , shared his vision of a seamlessly connected healthcare ecosystem that transforms the way healthcare professionals exchange information. Medsender ensures secure, efficient, AI-supported communication while minimizing errors. However, he mentioned that AI isn’t necessary or even helpful in all applications. Zain took the time to break down where AI can help in healthcare and the limitations it faces due to security concerns and shaky reliability in the early stages of development.

Key Takeaways: Be sure that any AI used in your workflow is compliant with HIPAA and does not compromise PHI. Medsender is continuing to develop new ways of using AI as a tool that fits naturally into your workflow, but AI tools won’t (and shouldn’t) act as a replacement for human knowledge.

Nymbl ROI and Tech Savvy Recap: Unlocking the Full Potential of Nymbl Systems |

Josh Black

In his sessions, Josh Black emphasized the tangible benefits that accompany the adoption of Nymbl Systems. As a Sales Engineer, and resident “Nymbl Genius,” Josh knows there are numerous features that allow businesses to operate with greater efficiency that sometimes go underutilized or unnoticed. By leveraging our comprehensive suite of features, healthcare providers can unlock remarkable efficiency gains and significant revenue increases. From automating error-prone manual work to reducing costly denials, Nymbl Systems sets the stage for a future where business excellence and exceptional patient care go hand in hand.

Key Takeaways: If you want to learn more or if you are unfamiliar with Nymbl’s features like ERA bulk posting, serialized loaner tracking, or direct scanning into the software, it’s time to get in touch! You’ll thank yourself for taking the time to learn new features when you see the impact it can have on your business’ ROI.

In his sessions, Josh Black emphasized the tangible benefits that accompany the adoption of Nymbl Systems. As a Sales Engineer, and resident “Nymbl Genius,” Josh knows there are numerous features that allow businesses to operate with greater efficiency that sometimes go underutilized or unnoticed. By leveraging our comprehensive suite of features, healthcare providers can unlock remarkable efficiency gains and significant revenue increases. From automating error-prone manual work to reducing costly denials, Nymbl Systems sets the stage for a future where business excellence and exceptional patient care go hand in hand.

Key Takeaways: If you want to learn more or if you are unfamiliar with Nymbl’s features like ERA bulk posting, serialized loaner tracking, or direct scanning into the software, it’s time to get in touch! You’ll thank yourself for taking the time to learn new features when you see the impact it can have on your business’ ROI.

Navigating O&P Compliance with Confidenc e | Lesleigh Sisson, CFo, CFm

L esleigh Sisson, CEO of O&P Insight, zeroed in on the key compliance challenges faced by O&P practitioners in her session. She explored common risk areas that can lead to denials, and the critical need to implement a plan to help your practice stay compliant. From documentation best practices to regulatory updates, Lesleigh left no stone unturned to ensure attendees were left more knowledgeable about compliance in the ever-evolving world of O&P.

Key Takeaways: Keep in mind the seven elements needed in a compliance plan – implement written policies, procedures, and standards of conduct; designate a compliance officer and committee; conduct effective training and education; develop effective lines of communication; enforce standards through documented guidelines; conduct internal monitoring and audits; respond promptly to detected offenses.

L esleigh Sisson, CEO of O&P Insight, zeroed in on the key compliance challenges faced by O&P practitioners in her session. She explored common risk areas that can lead to denials, and the critical need to implement a plan to help your practice stay compliant. From documentation best practices to regulatory updates, Lesleigh left no stone unturned to ensure attendees were left more knowledgeable about compliance in the ever-evolving world of O&P.

Key Takeaways: Keep in mind the seven elements needed in a compliance plan – implement written policies, procedures, and standards of conduct; designate a compliance officer and committee; conduct effective training and education; develop effective lines of communication; enforce standards through documented guidelines; conduct internal monitoring and audits; respond promptly to detected offenses.

Practical Utilization of Medicare LCD and Policy Article: Lower Limb Prostheses for Clinician | Sam Brouillette, CP

In his presentation, Sam Brouillette, Manager of Clinical Education at SPS , left us all feeling more informed after clearing up the differences between Medicare LCD and Policy Articles. With multiple examples of reviewing the differences between the two, we’re ready to ace a quiz on it! There’s more to unpack than his time allowed for, but Sam didn’t leave us without resources in his presentation.

Check out one of the resources! Medicare Minute℠: LCDs and Policy Articles: What's the Difference?

In his presentation, Sam Brouillette, Manager of Clinical Education at SPS , left us all feeling more informed after clearing up the differences between Medicare LCD and Policy Articles. With multiple examples of reviewing the differences between the two, we’re ready to ace a quiz on it! There’s more to unpack than his time allowed for, but Sam didn’t leave us without resources in his presentation.

Check out one of the resources! Medicare Minute℠: LCDs and Policy Articles: What's the Difference?

Living in a World Without Denials | Mariah Streicher

By proactively preventing denials and ensuring clean claims right from the start, Mariah Streicher, a Channel Sales Manager, showed everyone how Waystar empowers healthcare providers to optimize revenue cycles and enhance staff productivity. With accurate, complete, and actionable data at your fingertips, you can deliver a seamless billing experience.

Key Takeaway: The path to a world free of denials requires four pillars: getting it right from the start, ensuring every claim is clean, responding with data-driven intelligence, and supporting continuous improvement.

Among these presentations, we had an incredible line-up of Nymbl Systems users who hosted our panel discussion and addressed questions on how they make the most of the software Nymbl provides. We also had 17 individual breakout sessions that allowed attendees to have small group conversations with members of the Nymbl team. We loved these breakout sessions and the questions that were brought up! We’re all about making sure you feel incredibly equipped to use our software, and that you’re getting the most out of it.

If you are ready to embrace innovation and discover how Nymbl Systems can revolutionize your practice, reach out to us anytime at Info@NymblSystems.com . Together, we'll carve a path towards better outcomes, improved efficiency, and a brighter future for healthcare.

See you next time at Nymbl.Con!

Five Business Advantages That Come with a Cloud-Based EMR

Tue, 30 Jan 2024 21:05:00 GMT

It's Never Too Late to Make The Switch

Among EMRs (Electronic Medical Record systems), there are two main types of servers to choose from: cloud-based servers or on-premise servers. And while the cloud has revolutionized the business world , we won't get deep into the complexities of how it works today. Instead, we're focusing on why 68% of IT decision-makers in healthcare are defaulting to cloud-based services when upgrading or purchasing new technical capabilities . The simple reason is that switching to the cloud is making a difference for their bottom line. Keep reading to see how it can make a difference for yours, too.

What are Cloud-Based EMRs?

To put it simply, a cloud-based EMR (or any cloud-based service) stores data on internet servers that are accessed remotely by software or application users. A common example of cloud-based software is Instagram or Gmail. You can access data from any device, anywhere with an internet connection while logged into your account.
The same principle applies to cloud-based EMRs. That means that healthcare providers can make remote, in-person patient visits and still have full access to their EMR's database of patient history, contact information, or even billing records. And, anyone on that same EMR system will be able to see new activity in real time.

What are the Top Five Benefits of the Cloud for a Business?

Accessibility

As mentioned, cloud-based platforms allow healthcare professionals to access patient data and applications from anywhere with an internet connection. This flexibility is valuable for remote visits, and collaborative care scenarios where practitioners need access to information on-the-go and in-real-time.

Scalability

Cloud computing enables healthcare offices to scale their infrastructure according to their needs without significant upfront investments in hardware or software. They can adjust computing resources, storage, and applications as the demand fluctuates, which helps in optimizing costs.

Enhanced Security and Compliance

Cloud service providers invest heavily in security measures, often surpassing what individual healthcare offices can afford. They implement robust encryption, access controls, and compliance certifications (such as HIPAA in the United States) to ensure patient data remains secure and meets regulatory requirements. Additionally, cloud platforms often have built-in backup and disaster recovery solutions, reducing the risk of data loss.

Streamlined Communication

Cloud-based platforms facilitate seamless collaboration and communication among healthcare providers, patients, and other stakeholders. Features like secure messaging, document sharing, and real-time updates enable efficient workflows and better patient engagement.

Integration with Advanced Technologies

Cloud computing enables integration with emerging technologies like artificial intelligence (AI), machine learning, and big data analytics. Healthcare offices can leverage these technologies to improve reporting insights (like Nymbl Systems use of AWS dashboards ), predict health outcomes , and optimize operational processes, ultimately leading to better patient care and outcomes.

Alternatives to the Cloud

On-Premises Solutions

With on-premises solutions, healthcare offices host their software applications, databases, and infrastructure within their own physical premises or data centers. They purchase and maintain servers, storage devices, networking equipment, and software licenses to support their IT infrastructure. This approach offers full control and customization over hardware and software configurations, which may be preferred by some organizations for security or compliance reasons.
However, on-premises solutions often require significant upfront capital investment in hardware, software licenses, and ongoing maintenance costs. They may also lack the scalability and flexibility of cloud-based platforms, as scaling resources usually involves purchasing and provisioning additional hardware.

Hybrid Solutions

Hybrid solutions combine elements of both cloud-based and on-premises approaches. In a hybrid model, healthcare offices may host certain sensitive data or critical applications on-premises while leveraging cloud services for less sensitive data, backup and disaster recovery, collaboration tools, or burstable computing resources during peak demand.
Hybrid solutions offer organizations the flexibility to balance security and control requirements with the scalability and cost-effectiveness of cloud computing. They can also provide redundancy and resilience by leveraging both on-premises infrastructure and cloud resources.

How do Cloud-Based EMRs Stack Up Against On-Premises Solutions?

Control: Server-based storage offers greater control over hardware and software configurations, while cloud storage relies on the service provider for infrastructure management.
Scalability: Cloud storage provides more flexible and scalable solutions compared to traditional server-based storage, which may require physical upgrades to accommodate growth.
Accessibility: Cloud storage enables remote access to data from anywhere with an internet connection, whereas server-based storage may be limited to on-premises access or require complex remote access solutions.
Maintenance: Cloud storage reduces the burden of hardware and software maintenance on organizations, as this responsibility lies with the cloud service provider.
Costs: Cloud storage offers more predictable and flexible pricing models, while server-based storage may require higher upfront capital investments and ongoing maintenance costs.

Wrapping It Up

We know that each practice has workflows unique to their operation. You need a partner that is flexible enough to suit your needs. In our opinion, that made choosing to build Nymbl Systems on the cloud a no-brainer. Our customers get the scalability and the insights from custom reporting dashboards that they need to keep growing.
Ready to learn more about the innovative and thoughtful design behind Nymbl Systems? Start learning more today!

10 Reasons Why O&P Practices Should Consider Revenue Cycle Management

Thu, 25 Jan 2024 16:38:00 GMT

10 Reasons Why O&P Practices Should

Consider Revenue Cycle Management

Orthotic and prosthetic practices play an important role in improving the quality of life for individuals with mobility challenges. However, managing the financial aspects of these practices can be complex and time-consuming. With complex payer rules and regulatory requirements that are constantly changing, many practices experience an endless cycle of claim denials and ever-growing AR balances.
One effective solution that has gained popularity in recent years is leveraging third-party firms that perform revenue cycle management (RCM) functions on a practice’s behalf. Now is the time for O&P practices to explore the many benefits that using a third-party RCM partner can deliver:

Access Expertise: Orthotic and prosthetic practitioners are experts in their field, but managing the financial aspects of a practice requires a different set of skills and knowledge. RCM involves tasks such as billing, claims processing, and insurance verification. Each process requires a deep understanding of healthcare regulations and industry standards. By turning over RCM functions to a specialized firm, you can tap into their expertise and benefit from professionals who are well-versed in the intricacies of medical billing and coding.
Improved Efficiency: By using an RCM specialty service, O&P practices can significantly improve operational efficiencies. Dedicated RCM firms have the infrastructure, technology, and trained personnel to handle these tasks efficiently. They can streamline processes, reduce errors, and accelerate revenue collection, allowing your practice to focus on what it does best—providing quality care to patients.
Cost Savings: Managing an in-house RCM department can be expensive. It requires hiring and training staff, investing in software and technology, and dealing with overhead costs. Using an RCM partner can be a cost-effective alternative. You only pay for the services you use, eliminating the need for ongoing payroll expenses and infrastructure investments. This can lead to substantial cost savings for your practice.
Reduced Billing Errors: Billing errors can result in claim denials, delayed payments, and even compliance issues. RCM firms specialize in accurate coding and billing practices which reduces the likelihood of errors that can hinder your revenue flow. Their expertise in navigating the complex healthcare reimbursement landscape ensures that claims are submitted correctly the first time, leading to quicker reimbursement.
Enhanced Cash Flow: O&P practices rely on a steady cash flow to operate smoothly. Outsourcing RCM functions can help improve cash flow by accelerating the billing and reimbursement process. With faster claim submission, reduced denials, and efficient follow-up on unpaid claims, you can expect a more consistent and reliable revenue stream.
Focus on Patient Care: Perhaps one of the most significant benefits of using an RCM specialty team is that it allows your practice to prioritize patient care. When you don't have to worry about the complexities of billing and collections, you can allocate more time and resources to providing excellent orthotic and prosthetic services. This can lead to higher patient satisfaction and improved outcomes.
Compliance and Risk Management: The healthcare industry is highly regulated, with ever-changing rules and regulations. Staying compliant can be challenging, but it's crucial to avoid costly penalties and legal issues. RCM specialists stay up to date with the latest healthcare laws and regulations, ensuring that your practice remains in compliance. This reduces the risk of audits and penalties, giving you peace of mind.
Access to Advanced Technology: Most RCM firms invest in advanced technology and software tools that can streamline the billing and coding process. These tools can help identify trends, optimize revenue collection, and provide valuable insights into your practice's financial performance. You gain access to these technological advantages without the upfront costs.
Scalability: O&P practices may experience fluctuations in patient volume and revenue throughout the year. RCM firms offer scalability, allowing you to adjust services based on your practice's needs. Whether you're expanding, downsizing, or facing seasonal variations, RCM outsourcing can adapt to your situation.
Data Security: Protecting patient data is a top priority in healthcare. Reputable RCM firms have robust security measures in place to safeguard sensitive patient information. They adhere to strict compliance standards, such as HIPAA (Health Insurance Portability and Accountability Act), to ensure data privacy and security.

The expertise, efficiency, cost savings, and improved cash flow provided by specialized RCM organizations, like Nymbl RCM, make them valuable partners in the healthcare industry. By outsourcing these essential tasks, your practice can focus on its core mission of improving the lives of patients with mobility challenges while enjoying the peace of mind that comes with well-managed financials.

Nymbl Systems™ Announces New Revenue Cycle Management Service for O&P Customers

Wed, 24 Jan 2024 13:38:00 GMT

Nymbl Systems™ Announces New Revenue Cycle Management Service for O&P Customers

Team of highly trained billing specialists working within the Nymbl Systems software help reduce administrative burdens associated with getting paid and accelerate time to revenue for O&P practices .

January 24, 2024, Columbus, OH – Nymbl Systems, the leading provider of billing and business management software and services for orthotics and prosthetic practices (O&P), announced today the availability of a revenue cycle management (RCM) service to its more than 200 O&P practices. The new service will help customers get paid faster and reduce the administrative burdens associated with billing so they can focus on patient care and growing their practice.

“With the growing complexities of payer rules and regulatory mandates, it is getting harder for O&P practices to get paid for the great work they do,” said Josh Lau, CEO of Nymbl Systems. “Based on input from our customers, we decided now was the right time to offer access to our team of highly skilled billing specialists who know the O&P industry inside and out. We’re already producing valuable results for several clients, and we are excited to roll this out to all of our O&P customers.”

Nymbl’s full range of RCM services for O&P practices include:

The RCM team also conducts monthly reviews with practitioners and operators for complete transparency. O&P leaders can also monitor progress at any time directly from within the Nymbl financial dashboards they are used to. With O&P billing specialists on hand, practice leaders can now focus on patient care and growing their business with confidence because they know their claims will be paid.

How it Works

Nymbl customers can either select certain functions within their revenue cycle to be managed by the Nymbl RCM experts, or they can leverage the full range of services for end-to-end revenue cycle management. And because the Nymbl team works directly within the customers’ Nymbl software instance, there is no need for complicated data extracts or disparate reporting systems. Customers are able to see billing status at any time, from anywhere, just as if it were their own internal billing team completing the work.

Nymbl RCM services are now available to Nymbl software customers. To learn more about Nymbl RCM services and see if it is a good fit for your organization, visit www.nymbl.healthcare/rcm today.

About Nymbl Systems

Nymbl delivers better business outcomes for those who enable better health and mobility through an agile, purpose-built software platform that automates workflows and accelerates time to revenue. Based in Columbus, Ohio, the Nymbl team works with hundreds of O&P, CRT, and HME providers. To learn more about Nymbl, visit www.nymbl.healthcare or follow Nymbl on LinkedIn , Facebook , or Twitter .

How To: Simplify Your Wheelchair Rental Fleet Management

Thu, 11 Jan 2024 19:41:00 GMT

How To Simplify Your Wheelchair Rental Fleet Management

Worn out upholstery. Break repairs. Battery replacements. Damaged wiring. With long-term use of wheelchairs, many issues may cause a patient to need a rental while their equipment is being repaired. Manually tracking your rental fleet while using a system separate from your sales orders and documentation is tedious, especially when it comes time to bill for the service. Keep reading to learn how digital inventory management and automated billing can make your workflow more seamless and your rental management easier.
Integrated Digital Inventory Management The paper trail of sales orders and documents with patient, physician, or therapist signatures can be hefty. Managing hard copies of all these documents is time-consuming and introduces the risk of

misplaced documents. Plus, when you or your ATPs are on the go, you can’t access your real-time inventory levels.
With digital inventory management, you can keep your forms secure and organized. And, when a wheelchair needs repairs that can’t be completed on-site, it’s easy to check out rental equipment and assign it to a patient profile. No matter where you are, you can use a platform to view exactly what rentals are available, where your rentals are, and which documents you’ve gotten signed for a patient.
Automated Rental Claims While some rentals are short-term, long-term rentals will often require different modifiers to be updated over the life of the rental, so claims are submitted properly. Manual updates to these modifiers can be a logistical challenge and introduce human error (forgetting to update modifiers before sending claims to payers). With automated rental claims, you won’t need to set a reminder to update modifiers on claims before submitting them. Instead, you can rest assured that modifiers are updated according to the schedule that is preset by an ATP when claims are auto-generated for your billers to review.
How are Automated Rental Claims Set Up?
When you start a new automated claim, you’ll begin by setting up HCPCS modifiers. You’ll be able to choose multiple options for modifiers, according to the custom fee schedules of your insurance payers. Before you start the auto-billing process, you’ll enter the number of billing periods for the rental. Finally, you’re ready to assign the claim and send it to your billing department.
The Solution is Clear
If you’re ready to start your search for business management software that’s built for Complex Rehab Therapy (CRT) businesses, you won’t need to search for long. Nymbl Systems offers the above features to help you manage your rental fleet (and more)! Simplify your workflows with our 100% cloud-based, incredibly accessible business management software. We believe that when healthcare providers have the freedom to focus on what truly matters – delivering exceptional care – the outcomes are nothing short of remarkable.
That's why we are relentless when it comes to implementing new features, creating time-saving reports and customizable workflows, and making sure we have the most dedicated customer support team you've ever met. We’re the agile and simple-to-use business management platform, created intentionally for healthcare providers in Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) to achieve better outcomes.
By choosing Nymbl Systems, you're not just getting business management software – you're joining a community of healthcare professionals who share your passion for innovation and a commitment to delivering exceptional care. Let's create a better future, together.
See It With Your Own Eyes
Nymbl Systems is an all-in-one business management solution, niche-built for the CRT, O&P, and HME industries. Watch one of our trainers show you how to set up and manage an automated rental claim in our software by filling out the form below!

Navigating Change: Five Business Challenges O&P Practitioners Face in 2024

Mon, 11 Dec 2023 17:03:00 GMT

Navigating Change: Five Business Challenges O&P Practitioners Face in 2024

Orthotics and Prosthetics (O&P) practitioners play a vital role in increasing the quality of life for individuals with limb disabilities or loss. However, the business landscape for O&P professionals is constantly evolving, presenting a new set of challenges in 2024. From technological advancements to changing regulations, O&P practitioners are facing several business challenges that present an opportunity to grow. But survival in times of change will require adaptability and innovation.
Challenge #1 – Technological Advancements One of the primary challenges O&P practitioners face in 2024 is keeping up with the rapid pace of technological advancements. As 3D printing , artificial intelligence , and advanced materials become more integrated into the field, O&P practitioners must invest in ongoing training and education to remain competitive. Additionally, integrating these technologies into their practices requires substantial initial investments, which can be a financial burden for smaller O&P clinics.
Solution: To overcome this challenge, practitioners can explore partnerships with technology providers, attend relevant conferences and workshops, and consider seeking financial support through grants or subsidies to facilitate the adoption of these technologies.
Challenge #2 – Evolving Regulatory Environment The regulatory landscape for healthcare providers, including O&P practitioners, is continually changing . Compliance with regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and Medicare/Medicaid guidelines, is crucial. Non-compliance can lead to significant legal and financial consequences. Keeping up with these evolving regulations and ensuring the highest standards of patient care can be daunting.

Solution: To navigate the complex regulatory environment, O&P practitioners should establish robust compliance programs, invest in staff training, and stay updated on changes through professional associations, legal counsel, and government resources.
Challenge # 3 – Reimbursement Challenges
In 2024, reimbursement challenges continue to plague O&P practitioners. Insurance companies are increasingly scrutinizing claims, leading to more denials and delays in payments. This can put a financial strain on O&P practices, especially smaller ones with limited resources to manage these billing complexities.
Solution: O&P practitioners can address this challenge by investing in billing and coding expertise, streamlining their billing processes, and ensuring accurate documentation. They should also diversify their revenue streams by offering cash-pay services and exploring partnerships with insurance companies.

Challenge #4 – Market Competition
The O&P industry is becoming more competitive, with larger corporate chains expanding their reach and local practitioners vying for the same pool of patients. This increased competition can make it challenging for smaller O&P practices to thrive and grow.
Solution: To remain competitive, O&P practitioners should focus on their unique strengths, provide exceptional patient care, and build strong relationships with referral sources, such as physicians and physical therapists. Differentiating themselves through specialized services and personalized care can help them stand out in a crowded market.

Challenge #5 – Patient Expectations
In 2024, patient expectations are higher than ever. Patients expect faster turnaround times, custom solutions, and a seamless experience throughout their treatment journey. Meeting these expectations while maintaining high-quality care can be demanding.
Solution: O&P practitioners should invest in efficient workflow processes, improve communication with patients, and leverage technology to streamline administrative tasks. Providing personalized care plans and actively seeking patient feedback can also help meet and exceed patient expectations.

While O&P practitioners face several business challenges in 2024, they also have opportunities for growth and innovation. By staying adaptable, investing in education and technology, and focusing on patient-centered care, O&P practitioners can overcome these challenges and continue to make a meaningful impact on the lives of individuals with limb disabilities. The O&P industry may be evolving, but with the right strategies and dedication, practitioners can thrive in this changing landscape.
Which of these challenges are you feeling most deeply impacted by?

Nymbl Systems Joins National Quality Limb Loss & Preservation Registry

Mon, 20 Nov 2023 14:56:00 GMT

We are excited to announce that Nymbl Systems has joined the National Quality Limb Loss & Preservation Registry (LLPR)!

Nymbl Systems, a full-suite practice management software for the O&P, CRT, and HME professions, has joined the National Quality Limb Loss & Preservation Registry (LLPR). The LLPR is the first hospital systems and prosthetic/orthotic facilities collaborative database to focus on the acquired and congenital limb difference, as well as limb preservation populations. The Registry addresses a substantial public health knowledge gap for a population that has no current reliable data repository. The information housed in the Registry will help to prevent limb loss, influence clinical practice guidelines, refine rehabilitation approaches, and guide development of more optimal care plans for people living with limb loss. As a collaborative data hub, the Registry collects data from hospital and O&P EHR systems and other outcomes measuring systems, to create a longitudinal view of a patient's care journey. The Registry is led by Mayo Clinic under contract with the National Institutes of Health and the Department of Defense. The Registry is enrolling both prosthetic/orthotic providers and hospital systems. It will transition to further operate within a nonprofit parent organization to be named in 2024. The LLPR represents key stakeholder groups including healthcare team members, researchers, regulators, manufacturers, payers, industry representatives, and patient groups. The LLPR provides data to compare the effectiveness of different surgical approaches, assess the efficacy of different clinical practices, and evaluate different assistive technologies. “We are extremely excited about our partnership with the LLPR,” says Chad Feinberg, Co-Founder and Chief Revenue Officer at Nymbl Systems. “This partnership will help enable patients to get better care with the data that we are able to collect." “We are very appreciative of the LLPR and the other companies that are involved to help move the Registry forward. It takes everyone working together towards a common goal, which the LLPR has provided us with. Five years from now, we will look back at the amazing success and impact that this project had and will continue to have on the industry.” To learn more about the Registry, including how you can get involved visit llpr.org .

Check out this press release to learn more about this partnership!

Nymbl Systems is Now a Partner of AAHomecare

Wed, 08 Nov 2023 21:10:00 GMT

Nymbl Systems Joins AAHomecare as Newest Member!

Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) business management software, Nymbl Systems, has joined AAHomecare as a corporate member. Nymbl Systems is proud to be a part of a community that recognizes and advocates for the value provided through HME products and services.
“We are proud to partner with AAHomecare, whose mission and vision are so closely aligned to Nymbl Systems,” said Josh Lau, Founder and Chief Executive Officer of Nymbl Systems. “As HME providers are supported by AAHomecare advocates, providers can continue delivering better outcomes to patients. We’re passionate about supporting healthcare providers as they care for others.”
Nymbl Systems is an agile and simple-to-use business management platform, created intentionally for healthcare providers in Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) to achieve better outcomes. Nymbl believes that when healthcare providers have the freedom to focus on what truly matters – delivering exceptional care – the outcomes are nothing short of remarkable.
“In our partnership with the AAHomecare network, we are ready to establish new connections and be a part of building up this community in accomplishing its goals. Amid a changing landscape of reimbursement models and legislation, Nymbl Systems is committed to helping navigate these with efficiency and agility,” said Lau.

Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process

Wed, 04 Oct 2023 16:08:00 GMT

Growing Through Changes: Three Things to Expect in Nymbl’s Set-Up Process

There are a lot of white-knuckle moments that come with owning & managing a business: dealing with conflicts of opinions within teams, trying to predict the impact of economic conditions on supply chains (yikes), or weighing the pros and cons of utilizing new and evolving technology in your workflows. (I’m looking at you, AI bots.)
Change, being a common thread here, is inevitable. While big changes to your business can feel indomitable, you’ll find that embracing changes can lead to a better, more efficient business when you have the right support behind you.
If you’ve considered moving your business management onto Nymbl Systems, we want to provide clarity on what you can expect from us amid a major change in your business. After all, there’s no better place to be than on the same page!

1:1 Relationships If you’ve already gotten a demo of Nymbl Systems from one of our Business Development Representatives (BDRs), you know that we focus on getting to know your business workflows, set-up, and size from the get-go. This way, we can guide you towards specific features that are useful to you.

You’ll also gain a good understanding of Nymbl’s most popular features, like setting up custom forms and workflow checklists, or using scheduling integrations. We’re here to answer any questions you have while you’re exploring all there is to know about Nymbl.

Haven't demo'ed Nymbl Systems yet? Schedule one today !

The best part? When you’re ready to sign with Nymbl Systems and get set up (AKA: go through implementation and training), you’ll be matched with one trainer that’s with you through every step of the process; from learning the software to setting up your claims.

We Get to the Point
Once you’ve signed on the dotted line, the changes will come fast – but always on your schedule! Your trainer will work with you to establish five times you are available to complete the trainings covering the following areas in Nymbl Systems:

Session 1: Nymbl Basics – Introductions, Log In, Navigation, Adding a Patient, Patient Charts, and Scheduling
Session 2: Nymbl Flows – Work in Progress (WIP), Tasks, and Messaging
Session 3: Nymbl Maintenance – Adding Templates, Work Schedules, Admin
Session 4: Nymbl Billing – Generating and Sending Claims, Applying Payments
Session 5: More Nymbl Features – Purchasing & Inventory, Questionnaire, CRM, and Reporting

After each session, you’ll get a recap email of everything that was covered and a link to your training recording.
Beyond the training and implementation sessions, we’ll also help you work through sending your first test claim, help you post your first payments, and provide templates for you to import your existing data into Nymbl Systems with ease.
Thanks to our intuitive interface, most customers are able to easily navigate in Nymbl Systems even before the training sessions are completed. Plus, with each training session only taking about 1.5 hours to complete, you’ll be on your feet in no time.

Collaborative Change
Part of the beauty of Nymbl’s implementation process is knowing that no two businesses will use our software in exactly the same way. There’s an art to the workflows your business has established.

But implementing new software can and should mean that you get to update your current workflows and get more visibility, better tracking, and greater efficiency from them.
Even after your training is complete, our support will stick with you to lend advice and consult on how you can reimagine workflows and make the most of Nymbl’s features so you get back more of your most precious asset – time.

With these three expectations in mind, we hope your transition to Nymbl Systems comes with as few surprises as possible and hopefully, far fewer, white-knuckled management calls to make.

Have No Fear, AI is Here

Thu, 31 Aug 2023 16:06:00 GMT

How AI is Solving Pain-Points in Data Migration

Have No Fear, AI is Here. Data management isn’t the only place that AI tools have been making a splash lately. There’s been amazing advancements in AI-assisted medical decisions on imaging tests and even an unconventional solution for the elderly that used AI to reduce loneliness by 95%.
HME News reported that 86% of their audience thinks AI will have a significant impact in the HME industry . In their survey, 55% of respondents predicted that patient experience will be most changed by the advent of new technologies in AI. So, What Does AI in Patient Experience Look Like? If you’re like us, you’re constantly looking for ways to work more efficiently so that you can focus on the parts of your job that you love – AI can be a great helping hand for that. Patient experiences can now be automated so that you spend less time on monotonous tasks and more time face-to-face with the patients you care for. With Nymbl Systems as your partner, you can expect us to always pursue new developments that lead to better outcomes for you. A better bottom line for you is the best outcome for us. How AI is Used in Nymbl Systems When was the last time you audited your manual workflows for bottlenecks that could be automated? How about the last time you evaluated your data migration processes? Nymbl Systems could be the answer for your business to become more efficient in many areas, especially when it comes to data management.
Instead of storing data in multiple software systems designed for different workflows, Nymbl Systems combines powerfully designed workflows (like patient intake with automated reminders and claims management with auto-billed rental claims) into one platform with one shared data base.
You can rely on the fact that Nymbl is continuously seeking out innovative solutions for everyday workflows. And with an automated data migration process powered by AI, new and existing customers are able to navigate data more seamlessly than ever.
Ready to see what else Nymbl Systems is capable of? Check out more features in a free demo with our team!

Nymbl Systems is Listed in the 2023 Inc. 5000

Tue, 15 Aug 2023 17:42:00 GMT

We're Excited to Announce our Recognition on the 2023 Inc. 5000 List!

Nymbl Systems ranked No. 690 for overall growth.

We are extremely excited to announce that Nymbl Systems has been recognized as one of the fastest-growing private companies in America on the 2023 Inc. 5000. Nymbl ranks #690 overall, #96 in software, #7 in Ohio, and #3 in Columbus, OH. This prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment – its independent, entrepreneurial businesses. “This is a great accomplishment and we’re honored to have our names with other great companies that previously made the list such as Microsoft, Dell, Dominos, and more. All of this wouldn't have been possible without the hard work of our dedicated team and the trust from our amazing clients,” remarks Josh Lau, Chief Executive Officer, and Founder of Nymbl. “We're excited about the waves we're making in the O&P, CRT, and HME sectors with our innovative tech solutions. This is just the beginning for Nymbl Systems.” Ranking on the Inc. 5000 is an incredible accomplishment for Nymbl, recognizing the company’s 1000% percentage growth over the last three years. Lau, Feinberg, and the rest of the Nymbl team are grateful for this honor and cannot wait to see what the future holds for the company and its loyal users. “We are extremely appreciative of being recognized as one of the Inc. 5000 fastest growing companies in America,” says Chad Feinberg, MS, Chief Operating Officer, and Co-Founder at Nymbl. “Our journey as a company has been nothing short of exhilarating and as we reflect on this achievement, I want to make sure we celebrate the incredible people who made this happen.” Read the press release below to learn more about this exciting accomplishment for Nymbl Systems. For complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, location, and other criteria, go to https://www.inc.com/inc5000/2023 .

Case Study: Reducing Claims Denials with Nymbl Systems

Wed, 19 Jul 2023 20:02:00 GMT

Reducing Claims Denials with Nymbl Systems

How ēlizur swapped their set of five management platforms for Nymbl Systems and dramatically increased productivity while improving their bottom line.

At-A-Glance

Ēlizur has been a musculoskeletal solutions provider for 30 years throughout Pennsylvania, Ohio, and West Virginia.
With five existing software platforms to manage, Nymbl Systems was the answer to ēlizur’s workflow inefficiencies.
Nymbl Systems’ automated appointment confirmation feature was efficient enough to eliminate 40 hours of labor a week, allowing for resources to be reassigned within the company.
Ēlizur saw a five percent reduction of denials in claims processing during their first month using Nymbl Systems in conjunction with Waystar.

ēlizur’s Challenge
Since beginning business in 1993, ēlizur has forged a path to become an industry leader in musculoskeletal solutions by challenging the status quo. While many stock and bill practices simply manage inventory for clinics, ēlizur revolutionized the industry by providing clinics with their own clinical specialist to assist in continuity of care. Ēlizur even created its own business management software, MyOrthoMD, which has been acquired by DonJoy/Enovis and renamed to MotionMD Previously, ēlizur used a combination of platforms to manage business: MotionMD on the front end, Brightree for billing, Microsoft 365, FileMaker®, and 50,000 Excel spreadsheets. Aaron Calla, Manager of Orthotics and Prosthetics, and Scott Huber, Director of Clinical Operations, realized that to scale ēlizur’s share in new markets, they would need to seek out a more efficient business management software.  “Those five platforms couldn’t communicate with one another,” Calla says, “So, everything was a manual process. And every time you have a manual process you have unnecessary labor, and you will have unnecessary risk that's involved, right? Because when you have to do a manual transfer, or every time we do something manually, you have that margin of error that's going to take place and you're never going to be perfect.” The challenge they were trying to overcome wasn’t a simple one. The software system would need the ability to move through multiple workflows: patient intake, appointment reminders, patient records, billing, claims management, and product inventory.

The Solution   At an on-site ABC accreditation visit, a peer remarked to Calla that their existing management software was inefficient for ēlizur’s applications. "... Just tell me what’s the best software you’ve ever seen," Calla said, "Let’s start there. And Nymbl is what she told me.” While searching for new software to compare with Nymbl Systems, Calla had created a list of what he needed the software to do to keep up with ēlizur’s growth. At the top of that list was visibility. Neither Calla nor Huber were disappointed by Nymbl Systems in this regard. “The clerical productivity report and different reports that Nymbl already has canned are phenomenal. Most importantly, the prescription summary page, particularly the V2 data that we’ve had access to, is phenomenal,” said Huber. “I love Nymbl.”   Once partnered, ēlizur was able to work with Nymbl Systems to refine features of the software and even provide input on new features. One of the features that ēlizur had developed in MotionMD was the ability for providers to “batch sign” SWOs at the end of the day. This feature is in the works in Nymbl Systems, thanks to input from ēlizur. “The batch sign is a huge thing,” says Huber. “Rather than signing multiple SWOs at the end of the day, providers have the ability to do it once and acknowledge they’re checking it. Now, the feature is 99% of the way there.”  “We could tell the commitment was there. This partnership, as Aaron said, is phenomenal… they wanted to earn our business. We could tell that we wanted to vice versa work with them.” New Paragraph

The Results    After migrating their records from their five platforms to Nymbl Systems, ēlizur saw results quickly in claims management and efficiency. An immediate outcome was a five percent reduction of denials in claims processing. Additionally, Nymbl Systems’ automated appointment confirmation feature was efficient enough to eliminate 40 hours of labor a week, allowing for resources to be reassigned within the company.
“Hindsight is always 20/20,” said Huber. “Looking back, we should have made the transition a longtime ago.” New Paragraph

See Nymbl Systems in Action Ready to see the outcomes your business could reach? Schedule a demo with the Nymbl team today and see for yourself how simple and powerful your workflows can be. New Paragraph

Nymbl Systems is now partnered with Essentially Women

Tue, 16 May 2023 14:59:00 GMT

We are excited to announce that Nymbl Systems is now partnered with Essentially Women, a division of VGM & Associates!
This partnership will allow Nymbl to help revolutionize the mastectomy industry as we deepen our relationship with Essentially Women and VGM. We are very excited to work with EW and their members throughout this journey.
Essentially Women is a community for providers catering to the needs of post-mastectomy, compression, mother/baby, and women’s health. Through a shared commitment to helping members navigate the industry to best serve their customers, EW fosters lasting relationships that help the more than 750 member locations and vendor partners build alliances and strong business. They provide the resources members need to lower costs, maximize revenue, operate more efficiently, and expand business operations. For more information, visit www.essentiallywomen.com .
“Essentially Women is incredibly excited to partner with Nymbl Systems. Nymbl's business management system will allow our members to streamline their processes by helping with complicated billing processes, customizable forms, appointment reminders, and more. As a true partner, Nymbl has a focus on customer driven improvement to their operating system, allowing our members to make suggestions for improvements to their software.”
- Nikki Jensen, Vice President, Essentially Women
The experience and expertise that the EW organization and its members offer will allow us to continue to learn about the industry and create functionality and features in our software to benefit the members and their businesses. Read these articles in HME News and HomeCare Magazine to learn more!
Check out this press release to learn more about our exciting new partnership!

Nymbl Systems: Industry-Leading NPS Score

Wed, 10 May 2023 20:36:00 GMT

Nymbl's Support Team has a Net Promoter Score (NPS) of 80
At Nymbl Systems, we put our customers first. We take pride in listening to our customers and taking their suggestions into consideration. Our Support team is no exception, with an industry-leading Net Promoter Score (NPS) of 80 and daily inquiries handled through multiple channels, such as chat, phone, and email, they continue to be highly-rated. Chat and phone calls are answered right as they come through by a live support agent, and emails are typically responded to within an hour of receiving them.
NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. We calculate this score by asking our customers one question: “How was your most recent interaction with the support agent at Nymbl Systems?” . This question is asked in an email sent out immediately following the resolution of the Nymbl user's support ticket.
In order to receive a positive NPS, a user must submit a 9 or 10 which is considered a promoter score, versus a detractor or passive score which is between a 1 and 8. Out of 253 responses since January 1, 2023, Nymbl Support has received 218 promoter scores, resulting in an outstanding NPS of 80. The Software as a Service industry as a whole has an average NPS of 31.

Businesses Find Support They Need to Grow in Dublin

Wed, 05 Apr 2023 14:54:00 GMT

Businesses Find Support They Need to Grow in Dublin
Nymbl is excited to be working out of Dublin, Ohio!
Nymbl moved their headquarters from Lexington, Kentucky to Dublin, Ohio in August 2023. Our company is currently working out of the Brick House Blue co-working space and plans to move to our own office space later in the year.
"We were thrilled to be relocating our business to Dublin, Ohio for three main reasons: our lead investor Tamarind Hill, the amazing work environment with Bridge Park and Brick House Blue nearby, and the thriving tech scene," said Josh Lau, Nymbl's founder and CEO. "We chose Dublin as the headquarters for our business, and it has been a wonderful decision... The community around Tamarind Hill has been full of local founders and other professionals who have been great to work with. Additionally, we have had no problem finding talent quickly and efficiently."
We are excited to take advantage of the economic development resources and amenities that the city has to offer, and to see how it allows our business to thrive. Check out the article here to read more!

Nymbl Systems is now partnered with ACU-Serve

Mon, 27 Mar 2023 13:54:00 GMT

We are excited to announce that Nymbl Systems is now partnered with ACU-Serve!

ACU-Serve, an end-to-end revenue cycle management company, has announced that it signed an agreement with Nymbl Systems.
Complex rehab therapy (CRT) providers create, deliver, and support specialized medical equipment, devices and services to people with disabilities. These products often require customized, individually tailored solutions to help patients regain or maintain functional independence. The two companies are working together to fill the void for purpose-built automation systems that meet the uniquely complex billing and business management requirements of CRT providers.
“As the CRT industry continues to grow, we see more of our CRT-oriented customers struggle with business systems that don’t meet their needs – from both a front-end, intake perspective and a back-office, billing perspective. Nymbl brings a fresh approach to addressing the needs of CRT providers, with its roots deeply embedded in the O&P practices where many of the same challenges existed until Nymbl came along.”
- Jim Knight, Chief Executive Officer, ACU-Serve By automating workflows and generating cleaner orders with Nymbl, we are confident that CRT providers will be able to help patients get what they need quicker while also facilitating faster reimbursements. We are excited to be working closely with ACU-Serve to meet both the clinical and business needs of the CRT market.
Check out this press release to learn more about this new partnership!
To learn more about ACU-Serve, visit their website .

O&P Almanac Member Spotlight: Nymbl Systems

Mon, 27 Feb 2023 18:07:00 GMT

Software Solutions: Ohio company offers a cloud-based system to streamline O&P practice management
We are honored to be featured as the Member Spotlight in the O&P Almanac March issue!
The O&P Almanac is the most respected source for industry insight and association news in the orthotic and prosthetic profession. The magazine features topics like emerging technologies, coding and reimbursement education, people and businesses in the news, industry modernization, and more. The Member Spotlight features different companies and businesses in the orthotics and prosthetics space.
Nymbl is excited to be one of the March 2023 Member Spotlights. Chad Feinberg, our Co-Founder and Chief Operating Officer, explains how Nymbl got its start in the O&P space and where our company is headed in the future.
Check out the article on page 30 of the March issue, or read the digital issue here here to learn more about how our software fits into the future of the O&P profession.

Nymbl Systems is now a NCART Manufacturer Member

Mon, 27 Feb 2023 18:00:00 GMT

We are excited to announce that Nymbl Systems is now a National Coalition for Assistive & Rehab Technology (NCART) Manufacturer Member!

The National Coalition for Assistive and Rehab Technology (NCART) is a national non-profit organization, bringing together suppliers and manufacturers in the Complex Rehab Technology (CRT) space. The organization gives individuals with disabilities and chronic medical conditions access to the products and services they need. These can include medically necessary manual and power wheelchairs, seating and positioning systems, and other adaptive equipment. The CRT space is unique and specific, and Nymbl is excited to be a part of it.
“We are thrilled to join the NCART organization and be part of such a passionate and dedicated community. This opportunity allows us to further our commitment to enhancing the lives of individuals with disabilities and we cannot wait to collaborate and make a positive impact together.”
- Josh Lau, Founder and Chief Executive Officer, Nymbl Systems As a NCART Manufacturer Member, Nymbl is able to help advocate for the CRT space and the individuals it supports. We are honored to join this organization and to help provide specialized equipment and services to the people who need it most.
Check out this article in HME News to learn more about the new membership!
To learn more about the National Coalition for Assistive and Rehab Technology, visit their website .

Nymbl Systems is now partnered with U.S. Rehab

Thu, 05 Jan 2023 18:43:00 GMT

We are excited to announce that Nymbl Systems is now partnered with U.S. Rehab, a division of VGM & Associates!
This partnership gives Nymbl access to industry-leading experts in the CRT profession and educational resources for our customers, helping them to run even more efficient businesses.
“U.S. Rehab has worked closely with Nymbl Systems over the last several months to build out the most intuitive, accurate, and error-proof practice management software in the complex rehab technology marketplace and we couldn’t be more excited about bringing this solution to our members across the U.S. Our goal was really to put a practice management system together that allows our provider partners to spend less time on the complicated billing process and more time with their patients, which will ultimately lead to better profitability and less stress. We are confident that Nymbl’s software, their leadership team, and great customer service will be well received in the CRT community.”
- Tyler Mahncke, Vice President, U.S. Rehab
Check out this article in HME News to learn more about the partnership!

Nymbl Systems is now integrated with PEL

Mon, 23 May 2022 15:36:00 GMT

We are excited to announce that Nymbl Systems is now integrated with PEL!
This integration allows users to purchase through PEL's website and have the purchase orders instantly pull back into the Nymbl software for tracking.
Seamless purchasing, tracking, and patient management.

Nymbl Systems is now integrated with SPS

Mon, 21 Feb 2022 00:31:00 GMT

We are excited to announce that Nymbl Systems is now integrated with SPS!
This partnership gives clinicians access to SPS’ full portfolio of products in Nymbl’s simple-to-use system, giving them back valuable time to focus on what matters most – the patients.