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Leading the Charge: Meet the Nymbl Exec Team

Nov 29, 2023

Meet The Nymbl Exec Team!



Get to know the leaders at Nymbl Systems who shape our culture of innovation.

Josh Lau

CEO

Explain your job to a 5-year-old: I’m like the captain of the ship.


Best part of the job: We’re like a family here. We back each other up, help each other shine, not just for building an amazing product, but for building each other. There is a high degree of flexibility and trust here.

Stand out moments: Nymbl isn't just a product to me - it represents the future of effective, efficient, and enjoyable work. It's a testament to what modern technology can achieve, and it's a delight to witness its evolution and growth. 


Words to live by: "Stay hungry, stay foolish." - Steve Jobs, Apple


Chad Feinberg

CRO

Explain your job to a 5-year-old: Growing a technology company.


Best part of the job:  I absolutely adore the vibrant culture and tight-knit community that Nymbl has fostered! Nymbl is where the magic happens, and I'm so grateful to be part of this incredible journey.

 

Stand out moments: I met Josh in the early 2010's and he shared his passion for what he was doing but also wanted help at the same time. I was wanting to take a chance to build something exciting with Josh. 


Words to live by: Hard work is the most important thing in life. It is something that everyone can do.




Jim Tighe

COO

Explain your job to a 5-year-old: Work with people to improve things.


Best part of the job: Nymbl truly addresses the needs of our customer base and has the ability to scale. 

Stand out moments: Before I was introduced to some of the folks at Nymbl, I was told they were a smart, high-energy, and fun group of people. Since then, I can affirm all that is true, plus I can add a high level of direct communication, respect for each other and a feeling of ownership in the company’s success by supporting our customers.


Words to live by: Just be yourself. Life is harder if you aren’t.



Rob Guckenberger

CIO

Explain your job to a 5-year-old: I get to work in the magic factory behind the screen you use.


Best part of the job: Nymbl is a fun and challenging place to work. There are lots of opportunities, lots of ideas, and a lot of drive to make those ideas a reality. 

Stand out moments: Nymbl is always growing and getting better.  We’re always challenging ourselves to find ways for it to do more and do it more efficiently and easily. 


Words to live by: “Life’s a journey, not a destination.” - Aerosmith




Dan Capri

CTO

Explain your job to a 5-year-old: Find the best tools and share!


Best part of the job: I love that Nymbl's development is driven by listening to the needs of our customers. It's great to work at a healthcare software company that is forward thinking and willing to bring in modern ideas in software development to bolster the product. 

Stand out moments: Everyone at Nymbl has a passion for what we do. Show me a Nymbl employee and I will show you someone who is willing to wear many hats and put in the work in service of helping our customers reach their goals.


Words to live by: “A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” – Lao Tzu




Jon Bishop

CSO

Explain your job to a 5-year-old: Doctors use our website. 


Best part of the job: We have a great culture where everyone really cares about the providers and practitioners we serve. 

Stand out moments: We continue to push the boundaries of what an EMR & Practice Management software can be. All the fruits of that labor translate into our customers being able to provide better overall patient care. It’s very fulfilling to hear the thanks and appreciation of our customers in helping run, grow, and support their business. 


Words to live by: Life isn’t about what happens to you, it’s about how you react to it. 




Harnessing AI in Healthcare: Empowering Your Team
By Josh Lau 16 May, 2024
Artificial intelligence (AI) is making waves across industries, and healthcare is no exception. With rising costs and a shortage of skilled talent, leveraging technology to streamline tasks is more critical than ever. It’s essential to understand how it can be implemented effectively, especially in O&P practices, where precision and accuracy are paramount. Empowerment Through AI In the current O&P landscape, where reimbursement is tightening and talent is hard to find, AI offers a promising solution. By automating routine tasks, AI can transform orthotists and other clinical professionals into reviewers instead of doers. This shift allows staff to focus on reviewing and validating AI-driven insights rather than getting bogged down with data entry and administrative tasks. The result? Improved efficiency and more time for patient care. Nymbl’s AI-Powered Solutions At Nymbl, we are dedicated to leveraging AI to enhance three core areas in O&P practices: Streamlined Data Intake with AI and OCR: Our AI-powered Optical Character Recognition (OCR) technology simplifies the data intake process. By automatically extracting and digitizing patient information from various sources, our system helps create comprehensive charts quickly and accurately. This reduces the time spent on manual data entry, allowing healthcare professionals to focus more on patient care. Enhanced Documentation and Transcription: Nymbl’s AI listens to and records patient interactions, transforming them into detailed clinical notes. This feature ensures that all relevant information is captured accurately, reducing the burden of manual documentation. O&P professionals can then review and finalize these notes, ensuring high-quality records without the tedious process of transcription. With large sample data available from the orthopedic surgery world and leveraging our own Large Language Model (LLM), Nymbl has piloted this functionality and can confirm that AI technology can create meaningful efficiencies. These efficiencies turn into more time for practitioners to see patients, and in some cases, practitioners were able to see two or more patients a day with this capability enabled. Optimized Billing Processes: Our most ambitious project focuses on revolutionizing the billing process. Nymbl’s AI suggests appropriate billing codes and modifiers based on the clinical data provided. It also alerts users when there is a mismatch between HCPC codes and the products used. This feature aims to minimize billing errors, enhance compliance, and streamline the reimbursement process, ultimately improving the financial health of medical practices. Augmenting Human Expertise with AI The goal of AI in O&P practices isn’t to replace human expertise but to augment it. AI can handle repetitive and time-consuming tasks, such as scheduling, documentation, and preliminary diagnostics. This frees up staff to concentrate on complex decision-making and patient interaction. By enhancing workflows, AI helps practitioners maintain high standards of care while managing a growing workload. Ensuring Data Quality and Security For AI to be effective, high-quality data is crucial. Healthcare practices must prioritize accurate and comprehensive data collection. Additionally, robust cybersecurity measures are essential to protect patient information. Collaborating with data scientists and cybersecurity experts can help ensure that AI systems are both reliable and secure, minimizing the risks of data breaches and biased outcomes. Here at Nymbl, we handle that for O&P practices. Navigating AI Implementation in Healthcare Implementing AI in O&P practices requires a strategic approach: Start Small: Begin with AI tools that handle specific, well-defined tasks. This allows for easier integration and less risk of errors. Nymbl solutions can get you started on your AI journey. Continuous Training: Regularly update AI models with new data to improve their accuracy and relevance. As our core business, Nymbl continuously updates our models and our software to maintain accuracy and relevance. Collaborative Efforts: Work closely with AI developers to tailor solutions to the specific needs of your practice. Nymbl employes several AI experts on our product team who work closely with O&P practice leaders who are interested in new use cases and advantages that AI can bring. Conclusion AI holds immense potential to transform healthcare, making it more efficient and effective. By empowering O&P business and clinical leaders to be reviewers instead of doers, AI can help address the challenges of rising costs and talent shortages. However, successful AI implementation requires a focus on data quality, security, and transparency. With Nymbl’s innovative AI solutions for data intake, documentation, and billing, healthcare practices can enhance patient care and optimize operations, ensuring a brighter future for both providers and patients.
By Elisabeth Ross 07 May, 2024
Business Intelligence (BI) platform offerings are no longer a niche set of database management tools requiring deep, technical skills. The field has expanded into a competitive marketplace of solutions – businesses now self-select for their specific needs. The result of this healthy competition? Access to data and BI tools is no longer a luxury – it’s an expectation. This has elevated data’s role in strategic planning. For healthcare providers, data allows them insight into optimizing care delivery, enhancing patient experiences, and projecting trends to ensure financial health. Visualizing vast amounts of data is now incredibly accessible, making critical information readily available for informed decision-making. Instead of holding access to data hostage, Nymbl Systems puts your data to work for you. At Nymbl, our BI offerings to customers fall into two categories: “canned” dashboards and customizable, ad-hoc analysis dashboards.
By Elisabeth Ross 02 May, 2024
Nymbl Systems has partnered with the Limb Loss and Preservation Registry (LLPR) to make data collection and submission easier for O&P practices that participate in the effort. An automation within Nymbl’s software allows the transfer of LLPR-collected fields from practices to the database without any additional effort on a practitioner’s part. How it Works When an O&P practice using Nymbl Systems decides to participate with the LLPR, their first step is to contact the Nymbl Customer Support team. Then, Nymbl ‘flips a switch’ on their end and begins transmitting data from that practice to the LLPR data base. Users of Nymbl will be able to easily identify any fields transmitted to the LLPR from the business management platform; these fields are marked by a tooltip icon. “The information is automatically sent as employees and practitioners go about their daily routines,” Josh Lau, CEO of Nymbl Systems, said. “It’s designed to be seamless and eliminate any barriers for practices who want to contribute to this incredibly important effort.”
30 Apr, 2024
Nymbl Systems is proud to continue supporting LLPR and is excited to continue to see the organization thrive under the new direction of TLI. If you'd like to learn more about Nymbl System's partnership and automation that connects with LLPR's database, contact us directly.
By Elisabeth Ross 23 Apr, 2024
It’s hard to help others outside a niche industry “get” what you do. Even with an invested interest on both ends, an understanding can be challenging to reach. This is something that feels especially relevant given the latest updates in Centers for Medicare & Medicaid Services’ (CMS) coverage of Seat Elevation systems. See how Nymbl gets you.
By Joshua Black 19 Apr, 2024
Using an Electronic Medical Record (EMR) software system is a non-negotiable in the tool belt of healthcare providers today. But, finding the right software that has adapted to the Home Medical Equipment (HME) market is a challenge – one that is only surpassed by the challenge of actually implementing a new-to-you EMR system.
By Elisabeth Ross 15 Apr, 2024
In the realm of DME (Durable Medical Equipment) billing and O&P (Orthotics and Prosthetics) billing, the role of clearing houses is a pivotal link between providers and insurance payers. Clearing houses, such as Waystar, are key players in smoothing the path of revenue cycle management. Let’s dive into the role of clearing houses, the services they offer, and how they integrate with EMRs.
By Elisabeth Ross 12 Apr, 2024
Many practitioners like to joke that insurance payers are more often in the business of denying claims than paying them… and from my point of view, they have a point. To maintain a stable stream of payments, you need a reliable system to help double, and triple check your work.
By Elisabeth Ross 05 Apr, 2024
The significance of this act for orthotists, prosthetists, and their patients cannot be overstated – it represents a monumental shift towards patient-centered care and a statutory and regulatory separation of O&P from the umbrella of DME, allowing for more appropriate regulation in the future.
By Elisabeth Ross 29 Mar, 2024
In the rapidly evolving landscape of home medical equipment (HME) providers, business leaders are increasingly confronted with a trio of challenges: navigating complex payer rules for claims, managing high turnover rates among billing specialists, and grappling with complicated software solutions that impede rather than enhance operational efficiency.
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